It is important that you read and understand the following conditions before making your booking.
Early Bird Specials are valid for sale from 6 July to 22 September 2017 unless sold out prior and apply to selected flight inclusive group tour bookings only departing January to November 2018. All prices are in AUD and based on two people travelling together. Single supplements apply Valid for new bookings only. Subject to availability of tour, airline, special Economy Class fare and specific airfare class.
Savings may differ once airfare is sold out. A deposit of $99 per person is due to Wendy Wu Tours within 48 hours of quotation to secure your savings. This covers your tour deposit. Airfares are non-refundable and non-changeable. Pre-flight seat allocation is not available. We recommend you purchase travel insurance with your chosen insurer at the time of deposit to cover you while on tour or in case your circumstances change prior to travel. Final payment is due 75 days prior to your tour. Early Bird Savings are based on the price reduction from the 2018 group tour prices published in September 2017. Advertised prices include savings. Airline schedules from different cities vary, so additional accommodation may be required at an extra cost, prices are available from our reservations team. Tipping & applicable airline fuel surcharges (as at 9 June 2017) are included in tour prices – these are subject to change.
Loyalty Discounts apply in addition to Early Bird Specials, however, we regret Early Bird Specials cannot be used in conjunction with any other offer. Prices are subject to airline availability at the time of booking.
Receipt of Deposit
By sending a deposit the client agrees to be bound by the terms and conditions set forth in this brochure. The client also agrees that:
All persons are fit and physically able to partake unaided in their chosen group tour as per the itinerary outlined in the Tour Dossier.
All persons travelling on a Fully Independent Tour are fit and physically able to partake unaided in their chosen itinerary.
All parties acknowledge the physical demands and hazards involved in the tour they will be undertaking and have chosen to participate at their own risk.
All parties understand that any medical or dietary information provided to Wendy Wu Tours does not, under any circumstances, make Wendy Wu Tours liable if a particular condition exacerbates while on tour.
Balance of Payment
The final balance of the travel arrangements is due at Wendy Wu Tours no later than 75 days prior to the confirmed tour departure date as confirmed by acceptance of the booking. Failure to pay in full by the due date may result in additional costs which will be passed on as a late payment fee of no less than $30 per booking or cancellation at the discretion of the company. Wendy Wu Tours reserves the right to request a partial payment of the final balance more than 75 days prior to departure need to be issued by our office or by our operators overseas. Payments by credit cards will incur a fee.
Fees and Charges
All group tour prices indicated in the brochure are based on group travel and any deviation from the set itinerary will incur additional airline ticket costs (Breakaway Fee) of up to $100 per person. Arrangements such as transfers, accommodation, etc. outside the set group arrangements/dates are at an additional cost and are not covered by the Breakaway Fee.
Airline Fuel Levy Surcharge
Since 2004 all airlines servicing flights to Asia have been charging a fuel levy surcharge, on top of the normal airline ticket price, in order to cover the increased cost of aviation fuel. As fuel prices have fluctuated, so too has the amount the airlines charge for this levy. This amount is detailed against each applicable tour featured in this brochure and will also be advised to you at the time of your booking and is subject to change until your airline ticket is issued.
Amendment and Booking Fees
The following fees will apply:
Air tickets are non-refundable and non-changeable.
Amendments to confirmed and deposited itineraries outside of 30 days prior to departure where the value of the booking is decreased - $25 per change.
Amendments within 30 days of departure - $50 per change
Transferring between tours (outside 60 days) - $100 per person.
Transfer fees must be paid at the time of change.
Transferring between tours (within 60 days) - See ‘Cancellation by Customer’ for applicable fees and details.
Once a booking is confirmed name transfers are not permitted as this will be regarded as a cancellation.
Cancellation by Customer
All cancellations must be made in writing to Wendy Wu Tours and will be subject to the following cancellation charges from the date the written cancellation is received:
1). More than 75 days prior to departure; loss of deposit and airfare portion plus any administration fees.
2). Between 74-59 days prior to departure; 25% of total tour cost.
3). Between 58-46 days prior to departure; 50% of total tour cost.
4). 45 days or less prior to departure; 100% of total tour cost.
5). Any ‘no show’; 100% of total tour cost.
In the event of a cancellation any refunds will be less administration fees including visa, transfer fees, airline cancellation fees and any applicable amendment fees. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after the departure date.
Please note that employees of any overseas company or staff of Wendy Wu Tours outside Australia are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters.
Cancellation by Wendy Wu Tours
Wendy Wu Tours reserves the right to cancel or vary a tour prior to departure due to insufficient numbers. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable Wendy Wu Tours will refund the full price paid, less visa cost. If a tour is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Wendy Wu Tours will refund all monies prior to departure less visa cost and any cancellation fees levied by airlines and other third parties.
Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Wendy Wu Tours shall not be liable for any claim whatsoever arising from such events.
Refusal of Carriage
Wendy Wu Tours retains the right to remove customers from our group tours for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials.
Descriptions and Images
Photographs are included for general information only and may not necessarily reflect actual routings, location or services. Wendy Wu Tours has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are.
It is strongly recommended that all customers travelling with Wendy Wu Tours are adequately covered by insurance for the duration of their travel arrangements. Wendy Wu Tours cannot in any way be made liable for any additional cost incurred by the customer on any tour.
All customers are required to familiarise themselves with any health requirements specific to the countries being visited. All customers are given a link to download a copy of the Medical Information Form and Tour Dossier with their quote or deposit documents. Customers who fit the criteria set out on the Medical Information Form, including those who have any medical/dietary requirements, must complete and return this document.
All customers should visit their doctor for these aforementioned purposes and/or to confirm that they are physically able to undertake the day-to-day requirements of the tour. Should any ailments either exist at the time of booking, or arise before their departure from Australia, the customer must inform Wendy Wu Tours of these by completing a Medical Information Form.
A passport with a minimum of six months validity is required for customers travelling to all countries in our programme. Visa fees are included for Australian passport holders in all fully inclusive group tours. Non-Australian passport holders will incur additional fees. If passports are not received by Wendy Wu Tours 60 days prior to departure, the customer will be required to pay an urgent visa processing fee. Unless otherwise requested your passport will be returned with final documentation approximately two weeks prior to your departure date. If the customer requests the passports to be returned prior to this, an additional fee will be incurred. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the customer.
Wendy Wu Tours accepts no responsibility for any failure in this respect. Wendy Wu Tours does not issue foreign visas. We only submit passports and application forms for visas to be issued by the relevant authorities. Wendy Wu Tours cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability.
We recommend that you review information provided by the Australian Department of Foreign Affairs and Trade prior to making your booking by calling 1300 555 135 or by visiting their website www.dfat.gov.au for the latest information. We strongly recommend that you familiarise yourself with the latest Government Consular advice and information.
When booking more than 75 days prior to departure, single travellers on Fully Inclusive Classic Tours and Discovery Tours may avoid paying the Single Hotel Room Option by opting to travel on a ‘willing to share’ basis. Wendy Wu Tours will endeavour to match a single traveller with another suitable single traveller of the same gender. In the event that we are unable to confirm a share partner, Wendy Wu Tours will confirm a single room at all hotel accommodation and waive the Single Hotel Room Option.
Single Rail Compartment Option fees are applicable for sole use for any rail component and cannot be waived. Due to rail booking regulations, sole use of overnight soft sleeper compartments on rail journeys is no longer available on our Treasures of Vietnam & China tour. The ‘willing to share’ option is not available on Deluxe Tours.
Tipping is a firm and expected element in the tourism industry today. The nominated tip amount is to be given to your National Escort/Local Guides at the beginning of your group tour upon arrival at your destination and they will do all the necessary tipping on your behalf. The amount payable for each group tour is shown in the tour price based on a minimum of 10 passengers travelling. Wendy Wu Tours will advise the exact amount required per person in each currency in your final documentation.
Tipping amounts will range from AU$64 to AU$264 per person based on the tour itinerary and length and are subject to change at any time. Yangtze River Cruise operators have a compulsory service levy which is paid in Chinese Yuan immediately upon boarding the cruise. The amount payable is included in the package price for group tours which include a cruise. Tipping for all other independent travel is not compulsory and is at the customer’s own discretion. Tipping on Japan group tours is at your discretion.
Shopping can be fun and entertaining, especially in local markets, where many copies of international brand names can be purchased for next to nothing. However, Wendy Wu Tours, its staff and employees are not qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customers own risk and at all times the customer must use their own discretion.
Wendy Wu Tours (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided.
The Company acts only as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss, theft or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused arising directly or indirectly from accidents, loss, theft or damage to person or property, delays, transport failure, strikes, wars and uprisings or acts of God etc. over which the Company has no control. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times.
Please note that seatbelts are not compulsory by law in the destinations featured in this brochure and therefore the local people largely choose not to wear them. For this reason local operators may or may not have seatbelts in vehicles or they may be hidden underneath protective seat covers. It is recommended that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving. As such, customers acknowledge that seatbelts may not be available and therefore travel at their own risk. Customers warrant that they shall not make any claim howsoever arising for injury or damage in respect of, arising from or contributed to by the absence of seatbelts and hereby release Wendy Wu Tours from all such claims.
Procedures for Lodging Complaints or Claims
At Wendy Wu Tours we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer not be satisfied with any aspect of their arrangements they must immediately inform the National Escort or Local Guide who will endeavour to resolve the issue at the time.
If this is not possible and you wish to lodge a complaint or claim this must be done in writing to Wendy Wu Tours in Sydney (or by email to firstname.lastname@example.org
) within 30 days of the date of the completion of your Wendy Wu Tours arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim. Our complaints handling policy
is available on our website wendywutours.com.au or upon request.
Airlines featured in this brochure do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from Wendy Wu Tours or as having any legal relationship with such a purchaser. Frequent flyer miles may not be accrued on some packaged fares. For details, contact our office.
Tour itineraries and prices in this brochure are accurate at the time of printing and prices are based on exchange rates as at 09 June 2017
. Once a customer has paid the deposit, the price of the tour is guaranteed, subject to any increase in fuel surcharge, tipping, tax changes or levies imposed by any government or their agencies or any airline. Departure dates of featured Early Bird Specials are subject to change due to future airline schedules. Wendy Wu Tours reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond their control.
It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued by Wendy Wu Tours are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Conditions.
Law of Contract
This contract is governed by the laws of the state of New South Wales and any legal action arising therefrom shall be litigated only in the appropriate court in that state having jurisdiction in that claim.
Changes in operator land costs, airfares, taxes, fuel surcharges and currency exchange rates may affect the price of particular group tours. For these reasons, it is essential that the agent/customer reconfirms all arrangements at the time of booking and prior to paying the final payment.