Your feedback matters...

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Date Rating Customer Review

Angkor to the Bay

Mon
14
Nov 16
Service
Poor
Trip
Good

Service rating :

We had very high expectations of Wendy Wu Tours and the beginning of the tour in Siem Reap did not disappoint. Our Tour guide was excellent kind and professional and very informative. Unfortunately on arrival in Saigon we were met by John and things started to deteriorate from there. We were made to feel very uncomfortable.

Product :

Being a "Bucket Wish List" trip, we decided to ignore his behaviour as much as possible and continued determined to see as much as we could. This we accomplished without too much trouble but John had befriended the younger members of our tour and on a couple of occasions let everyone know how thoughtless we were to keep everyone waiting while we completed purchases in the time he had allocated for the stop.

Magnificent China

Sun
05
Jun 16
Service
Excellent
Trip
Excellent

Service rating :

Well organised and presented tour.

Product :

Absolutely magnificent - the guide, the knowledge and information presented, the tour including all the visits, the accommodation, food and the transportation. Not one fault at all!!! Truly remarkable in every way!!

Our response

Welcome home from your Wendy Wu Tour. We're so glad you had a good time in China. It's such a fascinating part of the world and it's great to hear the tour was a success. Thank you so much for your feedback.

Kind Regards,

The Customer Relations Team, (Australia)

Vietnam Impressions

Tue
15
Mar 16
Service
Excellent
Trip
Good

Service rating :

Minh was an excellent guide, very helpful, knowledgeable and friendly

Product :

I think we could have skipped the temple as it was too long a day and traffic was exceptionally slow

Majestic Yangtze

Mon
01
Feb 16
Service
Excellent
Trip
Good

Service rating :

Excellent service throughout

Product :

The only problem I had with the tour was that 3 of us ladies went and we were promised that we would get the single supplement costs back as we were prepared to share with others. The tour was in October and still haven't received this.

Our response

We are very pleased to hear that you enjoyed your Majestic Yangtze tour and appreciate the time you have taken to provide a review.

From looking over your booking arrangements and passenger tour manifest, we can see that there are no other willing to share female passengers in your group. As such, we were unable to match you up to share throughout your journey and therefore no refund is due.

We trust the above has clarified your concerns however, do let us know if we can be of further assistance.

Kind regards,

The Customer Relations Team, (Australia)

Grand Tour of Indochina

Thu
24
Dec 15
Service
Excellent
Trip
Excellent

Service rating :

Just as we experienced in China, this tour of Vietnam, Cambodia and Laos was well organised and went like clockwork. Very enjoyable.

Product :

Great Itinerary, very competent guides and a great group

Our response

We are so pleased to welcome you home from another Wendy Wu Tour! It's great to hear that you enjoyed your time in Indochina. Thank you for sharing your feedback with us.

The Customer Relations Team, (Australia)

Vietnam at a Glance

Wed
16
Dec 15
Service
Excellent
Trip
Good

Service rating :

Our guide John was excellent and his history made the tour enjoyable.

Product :

The first coach in Saigon was pretty ordinary but after that every thing was excellent.

Our response

Thank you for your feedback.

The Customer Relations Team, (Australia)

Spirit of the Yangtze

Tue
15
Dec 15
Service
Excellent
Trip
Excellent

Service rating :

Nights became a bit rushed. Dump the dumpling lessons. Fantastic tour director. Hot pot was ordinary and the restaurant bathrooms were the worst on the tour.
Bus from Chendu was second rate, I know there was a problem but the standard was dropped and not enough stops on a five hour trip. Service on Victoria Sophia was excellent but the food was average.

Product :

Had a great time with a great group

Our response

Thank you for your feedback. We are pleased to hear you had a great time touring China and the Yangtze River. We have forwarded your feedback in regards to restaurants visited to our Product team for review.

The Customer Relations Team, (Australia)

Vietnam Highlights with Sapa

Mon
14
Dec 15
Service
Good
Trip
Good

Service rating :

Mostly OK with exception of the drinks. Cant you incorporate say two drinks per meal per person and if more is required then they pay and if they don't have two then it's a win for the service provider. Most annoying to most of the group i was told when handling money etc for drinks which could be handled better.

Product :

We were thinking that Sapa would be a good home stay as apposed to the Meakon.

Our response

Thank you for taking the time to share your experience with us. We have forwarded your comments to our Product team and ground operator for review.

The Customer Relations Team, (Australia)

Cities of the Orient

Mon
14
Dec 15
Service
Excellent
Trip
Excellent

Service rating :

The response to the survey submitted was excellent. The couple of minor issues we raised were dealt with very professionally

Product :

A great balance of sightseeing the major tourist attractions and cultural lifestyle of China. Being a 'shopaholic' perhaps a few more markets would appeal to me (of course this does not apply to all tourists). Wonderful national guide and local guides. Thoroughly recommended.

Our response

Thank you again for providing us with such detailed feedback.

The Customer Relations Team, (Australia)

Grand Tour of China

Mon
14
Dec 15
Service
Excellent
Trip
Excellent

Service rating :

Hebe is a great guide, and the local guides were good too. They gave us a lot of interesting information.

Product :

There was a lot of travelling within China but we understood that this had to happen for us to see the best parts. We loved China. There was so much to see - perhaps the Li River and the karsts were the most spectacular of all. It was top value!

Our response

Thank you for your feedback. There certainly is a lot to see and do in China and we are so pleased you enjoyed all aspects of your tour!

The Customer Relations Team, (Australia)

Himalayan Adventure

Sun
13
Dec 15
Service
Excellent
Trip
Excellent

Service rating :

The local guides, the bus drivers were all excellent. It was an experience of a lifetime.

Product :

The New Tengre accommodation was very cold. Extra blankets could have made the difference. Our second night was much better with extra blankets. The journey and the view to Mount Everest was spectacular. Thank you to all the local guides especially Lada in Tibet.

Our response

We're so pleased to hear that you had an enjoyable time in Tibet and Nepal and lovely to read that Lada and your local guides took such wonderful care of your group!

The Customer Relations Team, (Australia)

Road to Samarkand

Sun
13
Dec 15
Service
Excellent
Trip
Excellent

Service rating :

service was excellent. any issues that arose were sorted effectively. guides and tour manager were always fantastic and informative

Product :

tour was fantastic, only issue would have been there was too much food and nearly ever meal that was wasted

Our response

Thank you for your feedback.

The Customer Relations Team, (Australia)

Wonders of China

Sun
13
Dec 15
Service
Excellent
Trip
Excellent

Service rating :

Excellent - thorough and helpful always.

Product :

Very well organised and all guides were informative, genuine and dilligent. Couldnt ask for better arrangements and trip.

Our response

Thank you for your feedback.

The Customer Relations Team, (Australia)

Vietnam Trails

Sat
12
Dec 15
Service
Excellent
Trip
Excellent

Service rating :

perfect service

Product :

thoughly enjoyed could not fault anything we will back to do more wendy wu tours considering China in near future

Our response

Thank you for your lovely feedback. We are looking forward to helping you plan your next trip to China!

The Customer Relations Team, (Australia)

A China Experience

Fri
11
Dec 15
Service
Excellent
Trip
Excellent

Service rating :

The guides Michelle and Steven were great, very professional and helpful

Product :

Really enjoy my China experience

Our response

Thank you for your feedback.

The Customer Relations Team, (Australia)

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