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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

China by Rail

Wednesday 02 Oct 2024
Overview Rating:
Our Tour: Excellent
My name is Diego Citroni and I took part in the China by rail tour from 7 September to 27 September 2024 with code UK12345678.
Once the trip is over, I want to describe my impressions: It all started around March when searching on Google to show me organized tours in China I came across Wendi Wu's website and while scrolling through the various proposals I was amazed by the China by rail proposal: the locations visited and the length of the tour.
The departure was not entirely easy for me because I discovered that both Alipay and Wechat pay did not work even though I had configured and recognized my credit card from these APPs. Other problem, my credit card was not accepted at ATMs to withdraw cash, luckily, I also had some cash that I could change, as if that were not enough, the Chinese SIM in my possession did not work.
When I arrived in China, I found Mr. Addison and another person that kindly escorted me to the hotel.
The tour was as expected and I had a lot of fun seeing beautiful and interesting things. Of course, not everything can go well, but here it depends only on me, who has a very personal diet, as I do not eat meat from animals with feathers (chicken, duck, turkey, goose, etc.) and I do not eat spicy food. In Italy, there are many Chinese restaurants and Italians frequent them.
Our guide deserves a separate mention; he was always up to his role. He was able to mix and create a group of people from different countries, Australia, New Zealand, Singapore, England, Ireland and Scotland, as well as myself, Italy, I don't think I forgot anyone and he was able to organize all the transfers and tasks that arose as the trip progressed.
Personally, I have to thank him because he helped me get a Chinese SIM card. About a week before the end of the tour, I lost my glasses, so I had problems seeing up close.
One evening, when I was having trouble eating dinner, I warned him that I would not go because I was unable to eat food. He came to my room door and brought me some fruit, and if that was not enough, he brought me a pair of reading glasses that gave me back my sight. I cannot thank Mr. Addison enough for all the attention.
Talking with my friends on the tour, everyone agreed that we were lucky to have him as a companion during our trip and that if things always went well, it was all thanks to him.
If I had to give a definition of Addison, he was like the shepherd who scrupulously cared for his flock, making sure that everything was at the maximum level of safety and perfection for all his sheep.
Lastly, he gave us a video where he filmed the highlights of our trip, leaving us with an indelible memory of him and of all of us.
Now I am home, other trips? We will see about the well-deserved rest for now.
Best regards
Diego Citroni

Magnificent China

Wednesday 02 Oct 2024
Overview Rating:
Our Tour: Good
This was a very interesting tour and we covered a huge area and enjoyed a tremendous amount of activities, sites and entertainments. It gave us a real insight into modern China and how impressively it is developing into a super modern country whilst retaining traditional culture and values.
Because China is so vast the tour entailed a lot of travelling which could be tiring, but without which we would not have seen so much.
Special mention must be made of our National guide Jason. He was tremendous; managing a group which included a number of people with mobility issues. Jason was painstaking in ensuring everyone was looked after; nothing was too much trouble for him and he really made the holiday special for all of us. All the local guides were also very good, especially Grace in Shanghai who was lovely.

Silk Road Explorer

Wednesday 02 Oct 2024
Overview Rating:
Our Tour: Excellent
The basic arrangements were very good, our guides were excellent & knowledgeable. Our tour manager, Gary, was VERY attentive and had a good grasp of English and British humour.
My fellow travellers were a mix of Aussies, Kiwis and Brits - a good mixture and very convivial company
The itinerary covered what you might expect when going to these far out-of-the-way places - we did not feel that we had missed anything - and if you have been to China already (recommended) you will be surprised at the new sights and scenes
The food was excellent/very good all the way through with Gary ensuring that we tried a mixture of the local cuisines available. He also noted what we ate and what we ate less of and was adjusting the selection of dishes provided on a daily basis.
Wendy Wu's staff and arrangements are first class, and I would recommend this tour to anyone who has been to China already and wants to branch out into something a little different, so as to get a more balanced experience of China and its different cultures and landscapes

Wonders of China

Wednesday 02 Oct 2024
Overview Rating:
Our Tour: Good
Tour group was too large and some people had poor mobility. A smaller group with no health issues and good mobility would have been better

Enchanting China

Tuesday 01 Oct 2024
Overview Rating:
Our Tour: Excellent
Enchanted China covered all the highlights of China accompanied by an excellent, friendly and knowledgeable guide. We were a group of 15

There is a lot of travel, with 3 long train journeys and a lot of walking on many days, but the sights are all worth the effort. China is an extraordinary country and this trip enabled us to get glimpses of the highlights. There were some excellent excursions and shows included as part of the trip but also lots of optional trips, which cost extra and had to be paid for in cash in the local currency.

The hotels were generally very good with good facilities and all the local guides were knowledgeable. Breakfast was included and often lunch served in a local restaurant.

Overall it was an unforgettable experience we thoroughly enjoyed.

Wonders of China

Sunday 29 Sep 2024
Overview Rating:
Our Tour: Excellent
Excellent trip. The sights we saw were unbelievable but it was a very tiring holiday with very little downtime. Need to be fairly fit as it involved a lot of walking.

Glories of China

Sunday 29 Sep 2024
Overview Rating:
Our Tour: Excellent
Very well organised throughout the holiday apart from pick up from airport Not enough information on arriving to Hong Kong Jackie our main tour guide was very professional took meticulous attention on our needs felt very secure and looked after. I couldn’t recommend him more. Sammy in Shanghai wasn’t so good. I kept asking her to walk slower ended up getting lost for half an hour in the pouring rain Lily was absolutely lovely very knowledgeable and Jackie made a wonderful team. Angie was okay but didn’t give that little bit extra unlike Jackie and Lily all the restaurants were excellent very accommodating all the hotels were clean and some were excellent. The hotel in Hong Kong nice hotel, but the rooms were very basic . The guide in Hong Kong was very knowledgeable a very nice man who looked after the two of us perfectly old transport was good from taxis, coaches and airlines no complaints overall an excellent holiday. Very good value for money. I loved the whole experience of China and Hong Kong and I would definitely definitely, recommend Wendy to anyone

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour

Saturday 28 Sep 2024
Overview Rating:
Our Service: Good
Very precise and knowledgeable keith Norman was very helpful.

A China Experience

Wednesday 25 Sep 2024
Overview Rating:
Our Tour: Excellent
Great introduction to China, well planned and managed.

A China Experience

Tuesday 24 Sep 2024
Overview Rating:
Our Tour: Excellent
Fantastic holiday. Amazing experience. Well looked after by guides. Hotels were all very good. No complaints at all.

Wonders of China

Sunday 22 Sep 2024
Overview Rating:
Our Tour: Good
Excellent tour, visiting many of the main attractions of China led by a knowledgeable and experienced guide.

China & Tibet Discovery

Wednesday 18 Sep 2024
Overview Rating:
Our Tour: Good
Very busy tour, up and out on the bus early

Grand Tour of China

Wednesday 11 Sep 2024
Overview Rating:
Our Service: Excellent
All my questions were answered with confidence. My subsequent booking was simple and quick and was handled in a very friendly manner by Julia.

Our Response

Thank you ever so much for your lovely review. It’s fantastic to hear that all your queries were answered with confidence and that your booking experience was quick and easy. We’re especially pleased that Julia made the process friendly and enjoyable for you.

If there’s anything else we can assist with before your trip, don’t hesitate to get in touch. We’re here to make sure everything goes smoothly. Thanks, Jimmy, Wendy Wu Tours.

Wonders of China

Saturday 07 Sep 2024
Overview Rating:
Our Service: Excellent
Very polite assistant. Called me back immediately after we were disconnected. We had lots of questions for booking all of which were answered clearly and quickly

Our Response

Thank you for your lovely review! We’re so pleased to hear that our consultant was able to help you promptly and politely, even after being disconnected. We always aim to provide clear and efficient service, so it's wonderful to know that all your booking questions were answered to your satisfaction.

Should you have any further queries, please do not hesitate to contact us. Jimmy, Wendy Wu Tours

Grand Tour of China

Tuesday 03 Sep 2024
Overview Rating:
Our Service: Excellent
Arti delt with my enquiry efficiently and was very helpful

Our Response

Thank you for sharing your feedback. We're delighted to hear that Arti handled your enquiry efficiently and was helpful. We strive to provide excellent service, and it's great to know we met your expectations.

If you need further assistance, please don't hesitate to contact us. Jimmy, Wendy Wu Tours.