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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Jewels of Japan - HN

Saturday 24 Aug 2024
Overview Rating:
Our Service: Excellent
Everything has always been perfect. We are well looked after. They offer a great selection of tours to suit all requirements. All meals, at well sourced places, are included. Great internal guides. Couldn't ask for more.
We have been on three tours so far and have just booked our fourth.

Our Response


Thank you for your wonderful review! We're thrilled to hear that you've enjoyed your tours with us and appreciate your continued trust. It's great to know that our meals, guides, and tour options have met your expectations.
Do let us know if we can be of any further assistance.
Kind regards,
Jimmy, Wendy Wu Tours

Jewels of Japan

Wednesday 14 Aug 2024
Overview Rating:
Our Service: Excellent
Well informed and helpful
Looked for the best options for us and made the process easy

Our Response

Thank you for your lovely feedback! We’re delighted to hear that you found our service well-informed and helpful. It’s great to know that we could make the process easier for you and find the best options. If you need any more assistance, please feel free to get in touch. We’re always here to help. Jimmy, Wendy Wu Tours.

Jewels of Japan

Sunday 30 Jun 2024
Overview Rating:
Our Tour: Excellent
Our guide was excellent, everything went to plan, even when the weather was against us, the plan slightly improved so we still enjoyed the sights.
Could use more time to get ready in between coming back from a sightseeing trip and dinner.

Jewels of Japan

Saturday 29 Jun 2024
Overview Rating:
Our Service: Excellent
The representative I spoke to was extremely helpful whe making this booking

Jewels of Japan

Sunday 23 Jun 2024
Overview Rating:
Our Tour: Excellent
Just brilliant. The tour guide was superb and the visits, food and hotels lovely.

Jewels of Japan

Monday 27 May 2024
Overview Rating:
Our Tour: Excellent
Fantastic holiday would definitely recommend, our tour guide Keiko was excellent and getting 28 people together every day in the same place at the same time is not easy but she managed and done a fantastic job explained everything we were doing for the next day we covered a lot in the time we were there plus we extended our stay 3 days before the tour started and 3 days after it ended which was lovely

Jewels of Japan

Sunday 28 Apr 2024
Overview Rating:
Our Tour: Excellent
Well organised very good tour. Excellent transport arrangements and tour guides. Hotels and food very good. Good choice of sites to visit. Just could have had a little more free/relaxing time

Jewels of Japan

Wednesday 24 Apr 2024
Overview Rating:
Our Tour: Excellent
We had a brilliant time filled with so many experiences- it fulfilled my lifetime dream to visit Japan and see the ancient sites whilst experiencing modern Japan too. Our guide, Kaori was great fun and very informative. Whilst it was a whistle stop tour with a lot of travelling included, we had a good balance of time spent at attractions, having experiences and eating out at restaurants, sampling local cuisine. Being vegetarian we were very well looked after wherever we ate. We enjoyed shopping in quality outlets to buy lovely souvenirs. Our colleagues were great company and the group gelled really well. We had some free time at the end of the tour to enjoy Osaka and our transfer was easily managed too. The only shame was that on arrival we had to wait a further 2 hours at the airport before the next transfer bus which meant that we missed our dinner and nothing was provided for us on that first night. Luckily we could pick up some snacks from the convenience store. We were issued a refund but that wasn’t much of a welcome after such a long journey. Given that Wendy Wu arranged the flights they must have known this would happen so this was disappointing but didn’t spoil our overall experience. We had a great time in Japan!

Jewels of Japan

Tuesday 23 Apr 2024
Overview Rating:
Our Tour: Excellent
It was amazing. Our courier Akiko was so helpful , nothing was too much trouble.

Jewels of Japan

Monday 22 Apr 2024
Overview Rating:
Our Tour: Good
The actual tour was excellent and better than expected. The inclusive meals were varied and gave me a true taste of Japan.
The tour guide, Akiko, was knowledgeable and helpful throughout.
My only point of concern was the flight times. The first day I arrived at the hotel too late for dinner. This was quickly covered by giving me a refund for the meal. However, the last ‘day’ myself and another woman on the tour had to leave the hotel at 3am with no breakfast. Therefore, my advice would be to check the flights available and specify your wishes.

Jewels of Japan

Thursday 18 Apr 2024
Overview Rating:
Our Tour: Good
An excellent tour but very ‘full on’!
A good overview of Japan with very good guides, very knowledgeable and helpful ladies. However the last day was too much as after a long day, arriving at a hotel at 6.45 pm, out at 7pm to catch a train to a restaurant and up at 4am for a 5am airport pickup left us needing another holiday! We saw all the sites we wanted to see, met the people, who were lovely and ate the food! Would recommend!

Jewels of Japan

Tuesday 16 Apr 2024
Overview Rating:
Our Tour: Good
The pros
Excellent variety of places visited in Japan and the hotels were all of a high quality with the exception of the last one prior to flying home. This was very basic.
Restaurants used for lunch and evening meals were excellent and the range of Japanese food chosen was good. The tea ceremony, origami and noodle making
sessions were all great fun and enjoyed by all.
Our second guide Nana, was absolutely excellent and would be a good role model to follow for the others. We were very sad to lose her when she passed us on to the next guide.
The cons
However, we were disappointed that we had three different tour guides in 10 days and their ability to communicate in English was very different. The first guide neglected to pass on the microphone attached to our headsets which meant after the first 3 days we could no longer use headsets for commentary wherever we went which was a limit to the knowledge we could take in.
We also missed out on the included breakfast prior to our early flight home and when queried, the guide said we didn’t get this refunded even though we had paid for it and was on our itinerary.
Overall though we had a fantastic time but felt Wendy Wu had let us down with the succession and limitations of the guides given to us.
We would definitely recommend the tour but it was definitely not as slick and well organised by the two inexperienced guides . We had expected a different level of organisation after a previous Wendy Wu tour we had taken to Egypt in October 2023.

Jewels of Japan

Wednesday 10 Apr 2024
Overview Rating:
Our Service: Good
Lady on the phone was lovely, listened to my requests and adjusted flights etc to suit me better. just one error in that flights for my 3 day add on we're not included. however after pointing this out the error was immediately amended.

Jewels of Japan

Tuesday 09 Apr 2024
Overview Rating:
Our Tour: Good
Holiday was as advertised but our second guide was not very knowledgeable about the historical facts so we had little detail about the places we went to.

Jewels of Japan

Saturday 06 Apr 2024
Overview Rating:
Our Service: Excellent
Calling and speaking to an advisor was easy. I was given all the information I needed to help me make a decision about booking a holiday. When I rang back a week later I was able to speak the same advisor and he made my booking. Thank you, I look forward to a good holiday.