Reviews

IT WAS ONLY A BRIEF PHONE CALL ABOUT A PAYMENT. TOOK 2/3 MINUTES. ANSWERED THE PHONE FAIRLY QUICKLY.

First class service. Thoroughly knowledgeable about the various options. And very pleasant to deal with.

Fast, professional and given exactly the information I needed. Joe was extremely helpful.

I'm basing this review on the booking process. I found responses to queries, and I had quite a few, were dealt with promptly and clearly. There seemed to be no problem with asking a lot of questions. The person we dealt with was Joe and he was pleasant and polite. We're looking forward to the actual holiday in March next year.

friendly, informed staff. professional presentation. very enjoyable experience

We had a wonderful time and even saw Mount Fuji clearly on 2 days, amazing.
Our guide Happy was great and really went the extra mile so we didn't miss anything. Hotels and restaurants were very good. The whole trip was great, including the bullet trains ,Temples to Hiroshima., but I still can't make a paper crane ,sadly. Our 1 problem with a airport taxi was sorted out quickly.

From initial contact to booking we were both very impressed with the way our questions and concerns were dealt with. All information was clearly passed on to us and we never felt under pressure to sign up before we were ready. Friendly and helpful representative, not kept waiting on the phone.

Noriko our tour guide was excellent and went above and beyond

We had a fantastic time - we arrived in Tokyo after spending 3 days in Hong Kong and met up with the group. The meal at the Tokyo Bay Shiomi Prince Hotel that evening was horrible - the chicken legs were undercooked and several people had to send their food back to the kitchen. However, after that meal everything was fantastic. Our guide was Hiro who was excellent. We saw some amazing things and Hiro was so informative and told us about so many things. Mount Fuji and Hiroshima were particularly memorable although everywhere we went to was worth visiting. We all had lanyards with cards with our names on and on the back was a message in Japanese for us to show someone in the event we got lost - which proved invaluable during a couple of incidents when we had free time and a couple of people asked someone to contact Hiro - who went to find them. Having said that, Hiro was always checking we were all there! The coaches taking us from A to B were comfortable, so were the bullet trains. We were all issued with “whispers” with headphones so we could hear what Hiro was telling us. We specifically chose to go on this trip during the cherry blossom season - I was expecting pinker and more blossom and so, if I were to go again, I wouldn’t choose to go at the same time as the blossom as it attracts crowds of people and I don’t think it’s worth visiting when there are extra people there. Making the soba noodles was fun as well as making an origami crane - and we enjoyed the tea ceremony. The food was amazing and a real mixture - forks were always available for people who struggled with chopsticks. Some of the food we cooked ourselves. I’m not sure the Japanese had grasped some of the dietary requirements but my only request was that I didn’t have anything too spicy and the food I was served with was perfect for me. There were a lot of steps but, the brochure did warn that there were a lot of steps so I was expecting this. There was a lot of walking but, again, the brochure did warn about this and the itinerary tells you how long to expect to be on your feet. There were 26 people in our group ages ranging from 40s to 80s - we all got on really well. Now, back at home, I’ve got the task of choosing the best photos from the ones my husband and I took to have a book printed to take and show all our friends!

Fantastic trip to Japan (Jewels of Japan), great organisation, excellent tour guide and a brilliant holiday.

Wonderful holiday. We were very well looked after with two excellent guides and great destinations. The information prior to the holiday was very detailed so no unexpected surprises.

Would’ve loved to have to have spent another night or two in Osaka absolutely loved your tour and guides on the Jewels of Japan

I was pleased with the friendliness & knowledge of the Staff.

A wonderful trip. With a knowledgable local guide. We had some great experiences and I would thoroughly recommend Wendy Wu