The Award-Winning Tour Specialist
Extraordinary tours by the Award-Winning Tour Specialist
Effective date: July 2025
We understand that your privacy is important. At Wendy Wu Tours, we're committed to protecting your personal information and being open and transparent about how we manage it. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us online, over the phone, or in person.
We collect and handle your personal information only when necessary to deliver travel services or conduct essential business operations. We do not use or share your personal information for unrelated purposes without your consent.
Where practical, you may interact with us anonymously or using a pseudonym. However, in many situations we need your information to fulfil bookings, assist with travel arrangements or comply with legal obligations.
Wendy Wu Tours Pty Ltd (ABN 87 082 688 202) complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose, and store personal information.
"Personal information" means any information or opinion that identifies you, or could reasonably identify you, whether true or not.
We collect personal information directly from you in many ways, including when you:
make an enquiry or request a quote
subscribe to our newsletter
make a booking or reservation
use our customer portal 'My Wendy Wu'
contact us via phone, email or our website
enter a competition or provide feedback
We may also collect information about you from third parties, such as family or friends, making a booking on your behalf. In these cases, we assume you’ve given consent for that information to be shared.
If you provide personal information about someone else, please make them aware of this Policy.
We may collect the following types of personal information:
Name, date of birth, and contact details
Passport and identification details
Travel preferences, dietary or medical needs
Payment information (e.g. credit card details)
Frequent flyer numbers and insurance details
Photos, testimonials or feedback
Employment-related details (if applying for work)
We may also collect sensitive information, such as health details, only with your express consent and when necessary to organise travel arrangements or travel insurance.
We use your information to:
Provide travel products and services
Organise flights, accommodation, insurance and local transport
Answer enquiries and resolve complaints
Improve our services and conduct internal training
Comply with legal and regulatory requirements
Conduct marketing (only if you’ve consented)
Without your information, we may not be able to provide you with the services you’ve requested.
We only share your personal information when necessary to perform our services or when required by law. This may include:
Airlines, hotels, DMCs and other in-country suppliers
Our overseas offices (UK, USA, NZ, China) and general sales agents
Travel insurance providers
Mailing houses and IT service providers
Government authorities such as immigration and customs
Legal or professional advisers (e.g. lawyers, auditors)
Destination Management Companies (DMCs): We partner with DMCs to deliver tours on the ground. Your relevant personal information (e.g. dietary needs, passport data) may be shared with these trusted partners solely to facilitate your booking. All DMCs are contractually required to safeguard your data.
We take reasonable steps to ensure that all third parties, including overseas partners, comply with privacy obligations and only use your data for the intended purpose.
Some of your personal information may be disclosed to overseas recipients including in the United Kingdom, United States, New Zealand, South Africa, Japan, China, and Vietnam. These disclosures help us coordinate your travel arrangements.
We ensure that these recipients have privacy safeguards in place and contractually commit to handling your personal information in accordance with the Australian Privacy Principles.
Our online portal allows travellers on the same booking reference to view shared itinerary and booking details. We use security safeguards to restrict access to authorised users only. Please do not share your login details with others. Notify us immediately if you suspect unauthorised access.
With your consent, we may contact you about promotions, new tours or updates. You can opt-out at any time by:
Clicking the unsubscribe link in our emails, or
Contacting us at privacy@wendywutours.com.au
We do not sell your data to third parties for marketing.
Your information is stored securely in our reservation system and internal servers. We protect it through firewalls, access controls, encryption and staff training. Only authorised personnel can access your data.
We retain your information only as long as needed for our business or legal obligations. When no longer required, we securely destroy or de-identify it.
Our website uses cookies and similar technologies to enhance your experience. This may include tracking how you interact with the site using tools like Google Analytics. We do not collect personally identifiable data from cookies unless you submit it.
You can control cookie preferences via your browser or opt out of Google advertising via: https://www.google.com/settings/ads
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before providing them with your information.
You may request access to the personal information we hold about you at any time. If you believe your data is incorrect or outdated, we will take reasonable steps to correct it.
We may charge a small fee for access, but we’ll let you know upfront.
If you have a concern or complaint about how your personal information has been handled, please contact us:
Email: privacy@wendywutours.com.au
Post: Privacy Officer, Wendy Wu Tours, Level 8, 92 Pitt Street, Sydney NSW 2000
Phone: (02) 9224 8811
We aim to respond within 30 days. If you are unsatisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or call 1300 363 992.
We regularly review this policy to ensure it reflects current practices and legal obligations. Thank you for trusting Wendy Wu Tours with your travel experience.
