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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Best of Mongolia

Tuesday 29 Jul 2025
Overview Rating:
Our Service: Excellent
Clear and professional. Booked everything I need while on the phone.

Experience Japan - HN

Tuesday 29 Jul 2025
Overview Rating:
Our Service: Excellent
Booked few tours with Wendy wu. Perfect service. The advisors talk through everything you need. Very patient and friendly. Very reasonable priced tours giving you everything you need. From visa to flights to the tour itself with guides .amazing locations. Hotels every stay. Meals all included. Just simply pack your case get on that flight and off you go to amazing places in Asia. Any problems advisors on hand every step of the way. These amazing tours will want you going back for more.

Japan Uncovered

Tuesday 29 Jul 2025
Overview Rating:
Our Tour: Excellent
Our first escorted tour and probably the best holiday we had! From being greeted off our delayed flight in Osaka with a big smile from our Wendy Wu greeter, ensured we were on our way to our hotel. A big smile and greeting from our guide, Taichi Imamura at the hotel although late, made us feel "at home" and he ensured that we had our bentobox dinner.
Words cannot describe how Taichi made sure that everyone knew what was happening at each place we stopped at, where the best rest rooms were, places to pick up snacks. Even taking photos for everyone with their cameras and phones to ensure all memories were saved of the magnificent sights we saw. All the coach drivers were fantastic throughout the tour, hotels were very good and generally spacious and the places we were taken to for lunch and dinner had excellent facilities and good quality food. I can safely say that all the people on the tour, which comprised Australians, New Zealanders, Tasmanians and English, from the very first evening to the last all got on and mixed amongst each other and some great fun times were had by all.
We even found time to locate a few "Irish hubs"(pub) on the evenings and had some great laughs with Brian and Brenda from New Zealand, Tom and Kim and Stella/Julia in them. There were so many places we saw including Mount Fuji, Hiroshima dome and museum (which brought the heartache of suffering to mind), so many beautiful shrines and temples, finishing with seeing Sumo wrestling and the gorgeous Imperial East gardens and Shabuya scramble crossing.The views from the Sky Tree Tower were unbelievable too!
So clean, so cultural, so friendly, so beautiful. That was Japan uncovered for us!
Thank you Wendy Wu Tours

Mongolia and Naadam Festival

Monday 28 Jul 2025
Overview Rating:
Our Tour: Excellent
Excellent administration, great itinerary and outstanding knowledgeable and charismatic tour guide.

Best of Mongolia

Monday 28 Jul 2025
Overview Rating:
Our Service: Excellent
Excellent!
Quick and friendly service over the phone.
I am a repeat customer and can highly recommend.

Our Response

That's great to hear! Thanks so much for your review and do give us a call if you have any questions. Thanks, Jimmy, Wendy Wu Tours.

Wonders of China

Sunday 27 Jul 2025
Overview Rating:
Our Service: Excellent
I'm happy to have booked with Wendy Wu and am looking forward to our trip feeling that I've booked with experts.

Our Response

Thanks so much for your lovely review, Diane. Do give our friendly team a call if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Majestic Yangtze

Sunday 27 Jul 2025
Overview Rating:
Our Service: Excellent
Prompt. Easy to understand. Effective.

- One phone call. Straightforward answer to a simple question.

- Booking process: Uncluttered. Understandable. Easy to navigate.

Our Response

Thanks so much for your feedback, it is very much appreciated. Do give us a call if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Scenic South Korea

Sunday 27 Jul 2025
Overview Rating:
Our Tour: Excellent
A fantastic holiday.
A great group of people on the tour, from the UK, Australia and New Zealand.
South Korea is beautiful !
Our tour guide Lena was amazing, kept us all together on our schedule.
Robert the driver, kept us safe and comfortable on our journey around South Korea.
We got to see so much , well worth the money. A trip of a lifetime!

Our Response

Thank you so much for your lovely review! South Korea truly is an incredible destination, such a unique blend of culture, history, and energy. The visit to the DMZ is something I’ll never forget, such a surreal experience. Your photos are fantastic too; it looks like you captured some amazing moments. Thanks again, Jimmy, Wendy Wu Tours.

Magnificent China

Friday 25 Jul 2025
Overview Rating:
Our Service: Excellent
Clear, concise and understandable information from the company Representative, made for a pleasant experience, and confidence in the ability of the company, to provide us with the chosen tour; particularly as this is the first time using Wendy Wu Tours.
Now we feel we can relax knowing our big trip is in well experienced hands.

Our Response

Thanks Ellen for your lovely review and you are in very safe hands with Wendy Wu Tours. Do give our friendly staff a call if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Angkor to the Bay

Thursday 24 Jul 2025
Overview Rating:
Our Service: Excellent
Your staff are always friendly, knowledgeable and cheerful. The service they give is far and above other travel operators which is one reason why I rebook with yourselves !

As a widow I v. much appreciate their care and understanding and would also like to add that the local guides are always \extremely well trained and llke wise of a very high standard..

Our Response

Thanks so much for your review and it was lovely to talk to you on the phone today. Please do not hesitate to contact us if we can be of any further assistance. Kind regards, Jimmy, Wendy Wu Tours.

Gems of China

Thursday 24 Jul 2025
Overview Rating:
Our Tour: Excellent
Gems of China

Looked at several Wendy wu tours to China but this one seemed to cover a lot of what we wanted to see . Did not disappoint, very well organised by our fantastic tour guide Penny and aided by brilliant local guides . She really helped the group gel with her positive outlook and happy personality. Nothing was to much trouble and every experience amazing .
We were lucky to share the trip with a great group of people and have many great memories .
It is a very full on tour which we expected from the itinerary. It was lovely to dine out in local restaurants and try some local dishes .
Well done Wendy wu and especially Penny .

Our Response

Thanks so much for your review, we'll be sure to pass on your comments to Penny and her colleagues; they will be delighted to receive your feedback. We do hope you will travel with us again soon. Kind regards, Jimmy, Wendy Wu Tours.

Taj, Temples & Tigers ( Golden Triangle )

Tuesday 22 Jul 2025
Overview Rating:
Our Service: Excellent
Plenty of information
Professionals on the phone
Nothing to much trouble
Curtiouse and helpful

Our Response

That's great to hear! Thanks so much for your review and please don't hesitate to contact us if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour - Alt itinerary A

Saturday 19 Jul 2025
Overview Rating:
Our Service: Excellent

Our Response

Many thanks for your 5 star review. It is very much appreciated. Kind regards, Jimmy, Wendy Wu Tours.

Mongolia and Naadam Festival

Saturday 19 Jul 2025
Overview Rating:
Our Tour: Excellent
Mongolia blew my mind. From the Gobi desert to the steppes. The steppes reminded me of Switzerland, but on steroids. It was lovely to see so many animals roaming freely. It was everything I wanted in my adventure in Mongolia . Staying in the yurts, 14 of them was an experience. Like everything some were better than others. The opening ceremony of the Naadam festival was as good as anything I’ve seen at the Olympics.

Our Response

We love your description of the tour, Vivienne, and we're delighted that it was everything you wanted. Many thanks for sending us your lovely review. Kind regards, Jimmy, Wendy Wu Tours.

Mongolia and Naadam Festival

Friday 18 Jul 2025
Overview Rating:
Our Tour: Good
The trip as a whole was above our expectations. The changing scenery was fantastic. The drives outside of Ulaanbaatar were rough but as described in the itinerary and the scenery made up for the conditions. The gers and food on the whole were much better than I was expecting. The guide was ok but at times did not give accurate instructions for the next day and slower members of the group were often left behind on walks. We were given 2 packed lunches that I considered inappropriate as both the main meals contained warm meat and rice or veg that may have been hot in the morning but by lunch time just warm. They had just been kept in bags in the bus and not cooled at all. I considered this a health hazard. The breakfast provided on the final day in comparison was very good. It was difficult as we could not use the return flight to Ulaanbaatar from the lake due to flight delays I think but this resulted in a two day drive back to the capital and reduced our time there and made the days before the festival very tiring. The opening ceremony was fantastic and very colourful. The wrestling archery and knuckle bone contests interesting. The final day for the horse racing was a long very slow drive due to the amount of traffic and resulted in us having to walk a long way to the start of the race. The race was delayed and all you saw was a few riders setting off then about an hour after the riders crossing the finish line. It was a long time for not much entertainment.

Our Response

Thank you for taking the time to share your detailed feedback. We’re delighted to hear that the tour exceeded your expectations overall, and that you enjoyed the stunning scenery, traditional Gers, and the vibrant festival events.

We’re sorry to hear that aspects of the tour didn’t fully meet your expectations, particularly around communication from the guide, the packed lunches, and the issues with the return journey to Ulaanbaatar because of the flight issues. Your comments were noted, and as per our reply to you, shared with our local team to help improve future experiences.

We sincerely appreciate your review and we hope to welcome you on another tour with us in the future.

Kind regards

Jimmy, Wendy Wu Tours.