About Booking This Tour

• Medical Note and Conditions

  Medical Note

  Wendy Wu Tours does not give specific health advice, but we do recommend you see your doctor at least six weeks prior to travel for advice and to allow time for any necessary vaccinations. Please remember to take your itinerary with you.
  
  For more information on vaccinations, please visit Smartraveller and Travel Vax for the latest vaccine recommendations.
   

  Medical Conditions

  Your health and safety are paramount to Wendy Wu Tours. Some of our itineraries include difficult conditions which can make physical activities challenging. You should be in reasonably good health and be able to participate in all activities unaided. To help you decide which is the right tour for you, we have developed an easy fitness grading system for every one of our tours. You can find the fitness grading on each tour page, the Tour Dossier and further information on each grading here.

  Passengers with existing medical conditions and food allergies must advise Wendy Wu Tours no later than 75 days prior to your departure date from Australia.

• Travel Insurance
  It is strongly recommended that you are adequately covered by insurance for the duration of your travel arrangements. We recommend that you take out a policy as soon as you pay your deposit. For advice from the Australian Government regarding travel insurance, please visit smartraveller.gov.au.
  
  Please note: If you are taking out travel insurance with your credit card company, you need to investigate the policy’s inclusions and conditions fully. You should receive a policy number, an international access phone number to contact them in an emergency, and a copy of the conditions. Please send us a copy of this information prior to your departure.
   
  All travel insurance providers require you to contact them as soon as possible in the unlikely event that you need medical treatment, hospitalisation or your travel plans change. They will then decide the best course of action in regard to further treatment and/or repatriation and make appropriate booking arrangements. Our staff will be able to assist you in contacting your travel insurance company.
• Prices

  General: Prices and services are subject to availability of tour, airline, and specific economy airfare. Prices may differ once a preferred booking class is sold out. Prices stated are in Australian Dollars ($AUD) and are current at the time of publication. The most up to date pricing is available on our website. The price includes international flights (where tour specifies it is flight inclusive), accommodation, transportation and other inclusions as per the published itinerary. Wendy Wu Tours reserves the right to release specials which are applicable to new bookings only. We also reserve the right to correct any obvious errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Costs associated with passports, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included.

  Itinerary Deviations: All fully inclusive Classic Tour or Go Beyond Tour prices indicated in the brochure are based on group travel and any deviation from the set itinerary may incur additional airline ticket costs. Arrangements such as transfers, accommodation, etc. outside the set group arrangements/dates are at an additional cost.

  Airline Fuel Charges: In addition to the cost of any airfares, airlines also charge an additional levy to cover the ever-increasing cost of aviation fuel. As fuel prices have fluctuated, so too has the amount airlines charge for this levy. At the time of pricing, some airline fuel surcharges are included in the cost of the fare; however, this amount is subject to change until your airline ticket is issued.

• Payments

  Deposit: You are required to pay a deposit of $300 per person (or full payment if booking within 75 days of commencement of your travel arrangements) to Wendy Wu Tours or your travel agent within three days of you making your booking request. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. In some cases the amount of the deposit may be higher where, for example, we need to pre-purchase flight tickets, accommodation or other services and in the case of our flight upgrade special offers, to which early airline ticketing may apply- please see the terms and conditions of individual special offers for further information. This will be advised at the time of quotation.

  Balance Payment: The final balance of the travel arrangements is due no later than 75 days prior to the confirmed tour commencement date. Air tickets are issued upon receiving final payment only. If we do not receive all payments due in full and on time, we are entitled to assume that you have cancelled your booking, and cancellation fees will apply (See "Cancellations by You" below). Wendy Wu Tours reserves the right to request a partial payment of the final balance more than 75 days prior to departure to cover the cost of earlier ticketing should it be requested by the airlines, or tickets issued by our overseas operators due to airline ticketing time limits.

  Card Processing Fees: Please note that any payments made by credit or debit card are subject to a 1.2% processing fee, which represents the cost charged to us to process the payment.

  Tailor-Made Quotations: For Tailor-made itineraries, the first two quotes are complimentary. After this, we reserve the right to request a non­refundable commitment fee of $100.00 per person. This will be deducted from your required deposit amount at the time of confirmation.

• Amendments By You
  We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group departures a transfer of a booking to a different departure is deemed a cancellation. An amendment fee of $50 per change will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers. Please note that airfares are subject to strict airline policies and booking fare rules. Special airfares that require early ticketing may be non-refundable and non-changeable. Once a booking is confirmed, any name change, or passenger change will incur additional charges and/or may be deemed a cancellation of the airfare.
  
• Cancellation By You

  Group Tours: Cancellations must be made in writing to Wendy Wu Tours and are subject to the following cancellation charges (Cancellations are also dependent upon other additional charges imposed for air/rail/cruise tickets as referred to below) from the date the written cancellation is received:

  • More than 75 days prior to departure; loss of deposit
  • Between 74 and 59 days prior to departure; 25% of total cost
  • Between 58 and 46 days prior to departure; 50% of total cost
  • 45 days or less prior to departure; 100% of total cost
  • Any 'no show'; 100% of total cost

  Airfare, Cruise & Rail Tickets: If airline, cruise and rail tickets have been issued, the rules of the fare will determine cancellation and/or amendment charges. It is often the case that air, cruise and rail tickets are non-refundable.

  Following the commencement of your tour, no refunds will be made for any services which you choose not to use or which you cannot use for any reason other than a reason within our control. If you are not fully and validly vaccinated against Covid-19 in the destination(s) where services are to be provided, and particular suppliers refuse to provide you with travel arrangements, then you agree you will not be entitled to any refund for those arrangements. We will not be responsible to you for any loss or expenses you incur (including loss of enjoyment or the costs of alternative arrangements) if you are denied services in these circumstances.

  Regrettably, cancellation charges and fees cannot be waived. There can be no exceptions. Please note that employees of any overseas or domestic company or staff of Wendy Wu Tours outside Australia are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters. Please note Special Groups, Short Stays, Extensions & Tailormade tours may have differing cancellation fees, these will be communicated in writing at time of booking.

• Single Travellers
  When booking more than 80 days prior to departure, single travellers on fully inclusive Classic Tours and Go Beyond Tours may avoid paying the Single Supplements by opting to travel on a 'Happy to Share' basis. Note that 'Happy to Share' requests can be received when you make your booking with us but will not be confirmed until your final payment due date. If a share partner is found, the Single Supplement will be removed from your booking. If a share partner is not found, the Single Supplement will remain and is payable with your final balance in line with our normal booking conditions. Either way, our Customer Services Team will contact you around 75 days before departure to let you know whether a share partner has been found or not. We regret that Happy to Share requests cannot be accepted within 75 days of departure. Wendy Wu Tours reserves the right to change or withdraw this arrangement at any time. If the booking originated as a twin share booking and one traveller cancels, the remaining traveller will be charged the applicable single supplement. If the cancellation occurs more than 75 days prior to the tour departure date, the option to select 'Happy to Share' will apply if it is available on the selected tour. Our dedicated solo departures are guaranteed a single room with no additional supplement and do not have a 'Happy to Share' option.
  
• Shopping
  Shopping can be fun and entertaining, especially in local markets. However, Wendy Wu Tours, its staff and employees are neither qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customer's own risk and at all times the customer must use their own discretion. Leisure activities and services undertaken during free time is at the customer's own discretion.