Our Book With Confidence guarantee has been introduced to provide you with peace of mind when booking with us so that you can enjoy every moment of your holiday. Our Book with Confidence guarantee applies to group tours.
Secure your place with confidence. If your plans change, your deposit can be transferred to another departure. T&Cs and some exclusions apply.
Wherever you are in the world, our dedicated Emergency Assistance team is available around the clock to help.
Travel with confidence knowing your holiday is managed by an Australian owned and fully accredited tour operator with CATO (Council of Australian Tour Operators) and ATIA (Australian Travel Industry Association).
We may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. In some cases the amount of the deposit may be higher where, for example, we need to pre-purchase flight tickets, accommodation or other services and in the case of our flight upgrade special offers, to which early airline ticketing may apply- please see the terms and conditions of individual special offers for further information. Higher deposits are required for all cruise & tour holidays, Beyond The Brahmaputra, India & The Sacred Ganges and Vietnam & Red River Uncovered cruise itineraries.
This will be advised at the time of quotation.
Flexi deposit
In the event of cancellation, your initial $300 per person deposit may be utilised as a credit toward future travel. This policy applies exclusively to group tours and excludes Cruise & Tour, certain river cruise tours, tailor made itineraries, special groups, short stays and extensions.