Wendy Wu Tours Privacy Policy
Effective date: August 2026
We respect your privacy and want you to feel confident about how we use your information.
This policy explains what information we collect, why we need it, who we may share it with and the choices you have.
Wendy Wu Tours Pty Ltd (ABN 87 082 688 202) handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What information do we collect?
The information we collect depends on how you interact with us.
It may include:
• your name, date of birth and contact details;
• passport and identification details;
• travel plans and preferences;
• dietary, accessibility or medical requirements;
• payment details;
• frequent flyer and travel insurance information;
• enquiries, feedback and complaints;
• information about how you use our website; and
• employment information if you apply for a role with us.
Some information, such as health or medical information, is considered sensitive. We only collect this where we need it to provide your travel arrangements or where otherwise permitted by law.
2. How do collect your information?
Most of the information we collect comes directly from you when you:
• enquire or request a quote;
• make a booking;
• request a brochure or subscribe to our communications;
• use My Wendy Wu;
• contact us by phone, email, online or in person;
• enter a competition, attend an event or complete a survey; or
• provide feedback or make a complaint.
Sometimes someone else may provide information on your behalf, such as a travel agent, family member, friend, or another person on your booking.
If you give us information about another person, please make sure they are comfortable with you doing so and know about this Privacy Policy.
Where practical, you can interact with us without identifying yourself. However, we will usually need your personal information to make and manage travel arrangements.
3. How do we use your information?
We use your information to provide your holiday and look after your relationship with Wendy Wu Tours.
This includes:
• responding to enquiries and providing quotes;
• making and managing bookings;
• arranging flights, accommodation, transport, visas and other travel services;
• communicating with you before, during and after your trip;
• managing loyalty membership and benefits;
• processing payments;
• providing customer service and resolving complaints;
• improving our tours, services and customer experience;
• staff training and quality assurance;
• keeping our business and customers safe from fraud or misuse;
• meeting our legal obligations; and
• marketing Wendy Wu Tours where permitted.
If we don't have the information we need, we may not be able to provide some services or complete your booking.
Phone calls
Calls to or from Wendy Wu Tours may be recorded for quality, training and customer service purposes.
Where calls are recorded, they are handled securely in the same way as other personal information.
4. Who do we share your information with?
Travel involves working with other organisations, so we sometimes need to share your information to provide your holiday.
This may include:
• airlines, hotels, cruise lines and other travel suppliers;
• our local tour operators and Destination Management Companies;
• travel insurance providers;
• Wendy Wu Tours businesses and related entities;
• travel agents;
• technology and payment providers;
• mailing and fulfilment providers;
• marketing, analytics and advertising providers;
• professional advisers; and
• government, immigration, customs or law-enforcement authorities where required.
We only share information relevant to the service being provided.
For example, a local tour operator may need your passport details or dietary requirements to arrange your trip. We do not sell your personal information.
5. Marketing, advertising, and our website
If you have agreed to receive marketing, or where otherwise permitted, we may contact you about Wendy Wu Tours holidays, destinations, events and special offers.
6. Digital Advertising
Like many businesses, we use digital platforms to help us advertise Wendy Wu Tours.
We may share limited information, such as your name or email address, with advertising and technology providers such as Google.
Depending on the platform and campaign, this may help us:
• show you relevant Wendy Wu Tours advertising;
• reach people who may be interested in Wendy Wu Tours holidays;
• remarket to people who have visited or interacted with our website; and
• understand whether our advertising leads to enquiries or bookings.
We only use the information needed for these purposes.
We do not intentionally provide advertising platforms with sensitive information, such as health or medical information, passport information, dietary information or accessibility requirements, for advertising purposes.
If you don't want your information used for personalised advertising, you can contact us at any time.
Cookies and similar technologies
Our website uses cookies and similar technologies to help the site work, understand how people use it and improve our advertising.
These technologies may collect information such as your IP address, browser or device information, the pages you visit and how you interact with our website.
You can manage cookies through your browser and any cookie preference tools available on our website.
Our website may also contain links to other websites. Those businesses have their own privacy policies, so we recommend reviewing them before providing personal information.
7. Do we share information overseas?
Yes. Because we are a travel company, some of the organisations we work with are located overseas.
We may share relevant information with suppliers in the countries you are travelling to so they can arrange your holiday.
We may also share information with Wendy Wu Tours businesses and other service providers overseas, including in the United Kingdom, United States, New Zealand, South Africa, Japan, China and Vietnam, as well as other countries connected with your travel arrangements.
Where we disclose personal information overseas, we take reasonable steps to make sure it is handled appropriately and, where required by the Privacy Act, in accordance with the Australian Privacy Principles.
8. My Wendy Wu
My Wendy Wu lets you access information about your booking online.
If you are travelling with other people on the same booking, some shared booking and itinerary information may be visible to them.
Please keep your login details secure and let us know if you believe someone has accessed your account without permission.
9. How do we protect your information?
We take reasonable steps to keep your personal information safe from loss, misuse and unauthorised access.
This includes secure systems, access controls, technology safeguards and staff training.
We keep information for as long as we reasonably need it to provide our services, maintain business records and meet legal requirements. When we no longer need it, we take reasonable steps to securely delete it or remove information that identifies you.
10. What happens if there is a data breach?
We take data security seriously.
If we become aware of a data breach, we will assess it and take appropriate steps to respond and reduce any potential harm.
If the breach is considered an eligible data breach under the Privacy Act, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required by law.
11. Your information and your choices
You can ask us to:
• tell you what personal information we hold about you;
• correct information that is wrong or out of date;
• stop sending you direct marketing; or
• answer a question about how we use your information.
You can contact our Privacy Officer at:
Phone: (02) 9224 8811
Post: Privacy Officer, Wendy Wu Tours, Level 8, 92 Pitt Street, Sydney NSW 2000
If you have a privacy concern
Please contact us if you have a question or complaint about how we have handled your information.
We will review your concern and aim to respond within 30 days.
If you're not satisfied with our response, you can contact the
Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy as our business, technology or legal requirements change.
The latest version will always be available on our website.
If we make a significant change to how we use or share personal information, we will take reasonable steps to let affected customers know.
