Reviews

Thanks for taking the time to leave a review and how exciting to have next year's big adventure already booked in.

I'm really glad to hear the phone booking process was efficient and easy for you. That's what we always aim for, so it's great to know we got it right. If anything else comes to mind before you travel, or if you have any questions along the way,just give us a call. We'll make sure everything's ready for a fantastic trip.

Best wishes,
Jimmy, Wendy Wu Tours

Thanks for your helpful review and I'm really glad to hear you had a great time in Japan overall. It's such a wonderful country, and the people really do make it special.
I'm thrilled your guide was a gem and helped make the trip even better. That means a lot to us.

I've also taken your feedback on board about the mixed hotels and meals, that's not the consistent experience we want you to have, so I'll make sure the team looks into this. And I take your point about value for money, especially when you've paid a fair amount. The idea of adding an extra excursion or two above the standard itinerary is a really good one; I'll pass that on.

On the shrine front… yes, I can see how a few too many early on might feel a bit repetitive! We'll bear that in mind too when planning future Japan tours.

Lovely to hear you loved Japan and its people and thank you again for being so fair in your comments. It really helps us improve.

Best wishes,
Jimmy, Wendy Wu Tours

Thanks so much, what a fantastic review to read. I'm genuinely delighted you had such an amazing holiday.

Japan really is a beautiful country, and you've summed it up perfectly: spotless, stunning scenery, plus all that incredible history and culture. It's hard not to fall in love with it.

Really glad you enjoyed the atmosphere too, that's something special that's hard to put into words until you've been there.

Thank you for recommending it so enthusiastically. Hopefully we'll see you on another Wendy Wu adventure before too long.

Best wishes,
Jimmy, Wendy Wu Tours

Many thanks for your four star review. Much appreciated, Jimmy, Wendy Wu Tours.

Thanks very much for taking the time to write such a thoughtful review it's really useful for us and for future travellers.

I'm delighted you had a fantastic experience overall, and that your guide and group made it so enjoyable. That's what we hope for.

A couple of things you mentioned are especially helpful. First, on the blossom chasing, I completely understand the frustration. You're right that we can't guarantee nature, but I take your point about flexibility. We'll have a think about whether there's a little more we could build in around the edges for keen photographers, even when the timing is uncertain.

On the evenings, it's good feedback about hotel bars and drink prices. Not much we can change there, but it's fair warning for others, so thank you.

On the activity level , I really appreciate you raising this. Just to clarify for anyone reading, our Level 1 description in the brochure doesn't say "easy". It says: "A reasonable level of fitness is required and you should expect to be on your feet for much of the day. You'll be getting on and off coaches, trains or boats and walking around the sights, often including steps, plus occasional longer walks." We also encourage everyone to download the full tour dossier. That said, if you found it more demanding than expected, then we clearly need to make the description even clearer so I'll feed that back to the team.

Overall, I'm really glad you still had a fantastic experience. And well done on making the most of that free afternoon in Tokyo for your blossom photos.

Best wishes,
Jimmy, Wendy Wu Tours

Thanks for this, really pleased to hear the holiday was well planned and managed, and that you didn't get stuck in any queues. That's always a win. And g
ood to know the accommodation and meals were fine too.

On the Muslim restaurant, yes, I can see why that would catch you off guard if you were hoping for a beer or glass of wine. The choice would have been about the venue or location rather than the food, which you're right, was similar to others, but we should probably flag that sort of thing in advance. Sorry that wasn't made clearer.

And the translucent bathroom walls… oh dear. That's definitely not ideal when you're not a couple! I'll pass that one back to our product team that's a fair point and something we can ask about when choosing properties.

Thanks again for the honest feedback and glad it was still a good trip overall.

Best wishes,
Jimmy, Wendy Wu Tours

Hi there,

Thank you for your lovely review.

We’re so pleased to hear that you have consistently found our service very good, and that our consultants have been friendly and helpful with every tour you have booked. It means a great deal to know you feel well looked after each time you travel with us.

Warm regards,
The Wendy Wu Tours Team

Many thanks for your 5 star review. Jimmy, Wendy Wu Tours.

Thanks for your honest feedback and I'm really glad to hear Sri Lanka lived up to your high expectations. That's wonderful.

I'm sorry though that Southern India was disappointing for you, especially with the litter. It's such a beautiful region in so many ways, but I completely understand how that would affect your enjoyment of it. We'll take that on board, it's helpful to hear where we need to manage expectations or work with local partners to improve the experience.

Thank you for being fair and highlighting both the good and the not-so-good. It really helps us.

Best wishes,
Jimmy, Wendy Wu Tours

Dear Bill,
Thank you for your 5-star rating. We are happy to learn that you enjoyed our tour. Hope to welcome you again on one of our tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours