Reviews

Very good. Lucy was very helpful when I wanted to include a friend as a share person for accommodation.

I still have to go through with this tour to answer this question.
I have traveled previously, so I.can say service is good.
One criticism, I can say is tipping cost is an out of pocket expense for the travelers. Why not incorporate that into your advertised tour cost. It is kind of misleading how much you ends up paying.

Excellent service so far. We had good advise for booking our tour to Japan.

Good tour information regarding a trip to China. Helpful and prompt service.

Personal, thoughtful, helpful. Knowledgeable and friendly

Professional polite efficient service

Excellent customer service. Professional, polite and knowledgeable.

Documentation is clear and additional questions were answered efficiently.

From start to finish the booking experience has been exceptional .The phone line is answered promptly with friendly and knowledgeable staff..Brochure information fully informative ensuring that the trip you book answers any questions.Further tour experiences can be seen on u tube also.

Speedy, to the point and simple.

The service was prompt, professional and informative. My queries were dealt with quickly. The agents were helpful and friendly.

This was an amazing trip from start to finish. Our leader Lizwe, always went the extra mile to make sure our trip ran smoothly and nothing was too much trouble. Our hi-light was being able to go up Table Mountain on Xmas Day. We were meant to go 2 days earlier but due to very strong wind the cable car was not running.
The safari in Krugar NP was wonderful. We got to see the 'big 5' in the first 3 safari drives.
All our accomodation was excellent and meals delicious.

We have travelled with Wendy Wu previously. They are amazingly helpful and just take all the stress out of booking trips of a lifetime. I had to ring several times to ask questions and they were always more than happy to help. I primarily dealt with Liz this time and she was amazing. The trips are not cheap but still excellent value for money when everything is taken into account. I would definitely recommend traveling with them.

I travelled with a friend Christine Beesley and we paid separately and had our own rooms so paid single supplement too!
The tour is amazing but there was a disconnect between what Wendy Wu organised and what the local agent Thompson organised!!!
On arrival in Johannesburg after an overnight flight and hardly any sleep we were welcomed at the airport and had a taxi transfer to the hotel, but there was only one room booked!!!! they expected us to share and it too two hours and us proofing the single room supplement PLUS four phone calls by ME to the local agent and finally Wendy Wu in the UK to resolve this!!!

We were sitting in the lobby and did not meet our guide till 6pm that evening.

Not a good start. We discussed this with our guide and he promised to make sure all the other hotel bookings would be correct.
But it happened again at the Safari Lodge hotel and at the Cape Town hotel! Each time WE had to point it out and get it fixed and it took time to do so.

At the safari lodge we were supposed to have a drumming and dancing show which did not happen and again there were two dinners on our Wendy Wu itenary which our guide did not know about. The group had to prove it to him and then it was organised at the last minute.

Loved the tour and hotels, but not up to your normal high standard.

Please get back to me about this.

Denise Estourgie

Mobile no 07970 120432