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Reviews

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Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

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You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Silk Road Explorer

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Good
5 star tour leader, Luis- Always looking out for group members. Very well organized.
5 star local tour guide, Jackie. Friendly, excellent communication. Sad to see him finish.
4 star other local guides - too much talking and information which will not be remembered, and English not always up to 5 star level.
5 star and wonderful food.- No need to do Pizza Hut lunch or Radisson Hotel steak and chips. Neither up to expected standard. We loved Chinese food.
Cut out the 3 days across Desert. Fly Turpan to Kashgar. What we saw in these 3 days was not interesting enough to warrant the long bus rides.
Three lots of Budhist caves on the tour was overkill. especially the one in Kuqa.
Excellent consideration of toilet stops on long bus rides with good facilities.
Needs a day, mid tour, with no activity in a city where the hotel is close to main shops. End of day after dinner and a long day was insufficient opportunity to fulfill any shopping desires, especially non tourist souvenir shopping. Came home having not been able to buy anything on my shopping list.
Hotels were all excellent and where small fridge (for medication storage) was not in the room, Luis made suitable arrangements.
Almost all the group had been to China before. Guides need to consider this when talking non stop. WWT needs to consider this choosing sightseeing in Beijing and Shanghai. Pre tour questionnaire would enable WWT to plan different sights new to many of the group. Nearly all the group had already been to Beijing.
Beijing on Golden week, weekend was a disaster. Both days were total repeats for me and others and not enjoyed. The crowds were a nightmare. Millions locals sightseeing and enjoying the holiday weekend.
ESim - Recommendations for ESim not to include Airalo. No connection for 2 of us while in Gusan province. Big disappointment. Do not recommend this ESim.
I loved that everything was taken care of and led by a really superb, very intelligent and caring Tour Leader, Luis. Would book with Wendy Wu Tours again.
Thank you. Edreen

Magnificent China

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Excellent
Absolutely fantastic, cram packed tour with so may contrasting places and experiences. Walking along the Great Walk and strolling round mountain tops where we stood above the clouds and looked down at the brown Yangtze where it met with its green tributaries. The deep crevices of the rift valley with its shafts of daylight poking through. We went under overhanging boulders and deep dark gorges. Such contrasting features.

We experienced the hustle and bustle of huge cities like Beijing and Shanghai and smaller towns like Guilin with a slower pace. We met Mr. Wong the fisherman, with his cormorants and asked him about his life, a way of life that's dying out as youngsters don't want to fish. They'd rather have city jobs.

I loved the .people's parks and the tea rooms with beautiful traditional music playing in one area and live singers backed by musicians in another part. Whilst visiting a rural settings just outside Guilin with its serene, tranquil, stunning scenery, we stumbled on a village wedding and were greeted with sweeties and peanuts as soon as we were spotted.

I will never forget the magnificent sight of the Terra-cotta army in their original burial sites and close encounters with a few of the warriors preserved in glass cases for closer inspection. And of course watching those lazy laid back pandas strolling around their grounds and leisurely climbing trees.

We went to four shows all very diverse and highly entertaining from the unique singing of the Beijing Opera, to the spectacular water show on the lake and then the jaw dropping acrobats and bikers in Shanghai.

Out on the streets and particularly in historic places, were lots of young ladies wearing stunning , traditional very evocative of a traditional Chinese culture. They were very beautiful.

There was so much more to see but I've already written more than I probably should.

Our tour guide, Alice was very professional with all the qualities necessary to keep us well fed, entertained, safe and well informed. She, along with Wendy Wu made this a trip of a life time. I loved every cram packed minute and crave those delicious banquet meals.

Magnificent China

Thursday 25 Sep 2025
Overview Rating:
Our Tour: Excellent
Very well organised, superb guide throughout.
It's a busy schedule. So be prepared for busy morning afternoon and evenings. That said you get through an amazing range of experiences.
Read wendy wu description of tour it is very clear and representative of the trip.
Each hotel had convenience stores very close by, so we were able to get a few essentials, beer, water, toiletries etc.

The wendy wu booking agent organised stopovers on the outbound and tweaks to arrival that gave us some time to take the journey to beijing more leisurely, thanks.
Only thing we would do differently is book a stopover on the way back. Our choice, but shanghai to uk was a long day with the 7 hour difference.
I recommend wendy wu and this tour to you.
We are in our 70's, and maybe if your older or mobility is not so good, and more leisurely wendy wu tour might be better.

Majestic Yangtze

Wednesday 06 Aug 2025
Overview Rating:
Our Tour: Excellent
Everything about the tour was excellent, the tour guide Amanda was better than excellent, everything was well organised and punctual. All in all everything was first class - except the flights.

We flew from the UK with Air China, the way they operate international flights is to load the passengers onto the plane and when the cabin doors are closed they then start loading the luggage and cargo, the result is that the first two hours in the plane is on the ground with only a sip of water being served (no alchohol on Air China flights).

In our case the outward flight to Beijing was late arriving so the baggage was not transfered to the connecting flight and was missing when we arrived in Shanghai, no clothes or toiletries . The return was exactly the same, two hours late arriving at LHR. We wondered why the flights were full of Chines students and no westerners! Air China - never again.

Wendy Wu - drop Air China, they are not doing you any favours and are not to your standard.

Our Response

Thank you very much for taking the time to share your feedback.

We're absolutely delighted to hear that you had such a positive experience on your tour and that Amanda, your guide, exceeded expectations. We take great pride in the high standard of service our guides deliver, and it's wonderful to know everything was so well organised and ran smoothly throughout.

We are, however, very sorry to hear about your experience with Air China. While we unfortunately don’t have control over the airline’s operations, we fully appreciate how delays and baggage issues can significantly impact your travel experience. Please be assured that we take such feedback seriously and regularly review our airline partnerships to ensure they reflect the standard our customers expect from a Wendy Wu Tours holiday.

Thank you once again for your comments, both the positive and the constructive. We're thrilled you enjoyed your time on tour, and we do hope we’ll have the pleasure of welcoming you on another adventure in the future.

Jimmy, Wendy Wu Tours.

Majestic Yangtze

Friday 06 Jun 2025
Overview Rating:
Our Tour: Excellent
From the moment we met our group and our guide “Stone” I knew our first China experience was gonna be exciting and fun and it certainly lived up to expectations
The “Stone family”made this holiday working as one unit making sure no one’s left behind on the fast pace itinerary which included Shanghai, Ciqikou, Chengdu, Xian, Beijing
With full pack days, seeing all the sites Shanghai at night on a river cruise
Four nights on a river cruise on the Yangtze River gardens, temples, pandas terracotta army the Great Wall of China that’s not to mention shows why you’re having a meal in the evening dressing up as Emperor and Empress jumping on a plane four in the morning the experience being on the bullet trains to your internal destinations the food was incredible so many different varieties of Chinese food.
There is so much to see and do on this China experience there is not enough room on this page
If you want to experience China, this is the trip for you
A big thank you to Stone our guide and our local guides and to Wendy Wu for making this the best holiday for us

A China Experience

Saturday 31 May 2025
Overview Rating:
Our Tour: Excellent
Really good and well organised tour. From the moment you arrived, with someone waiting for you, to the point you were returning home, somebody was there to walk you through process to get you checked in. "Frank" the tour guide was very, very good. Very knowledgeable, always approachable, and very helpful.
The places of interests on the tour were well chosen. Hotels chosen were clean and modern, with the staff very friendly...no complaints at all.
Traffic in Shanghai and Beijing at times was heavy, (even from somebody comes from London), but that's obviously out of Wendy Wu's control.
Would definitely recommend Wendy Wu, and this tour. Go for it.

China Delights

Tuesday 27 May 2025
Overview Rating:
Our Tour: Good
Very extensive, well planned, but exhausting tour. Little or no free time.
Up at 06:00 to 07:00 back to hotel ~ 20:00 to 21:00.

Great guide David, caring, conscientious & kind, nothing was too much trouble for him.

Would have preferred to visit Shanghai's colonial era streets than cross the river to the newly developed area.

Boat tour in Wuzhen would have been more interesting than in Suzhou

I'd have been happier had our tour ended in Xian

High points
1 Evening tour of Xian city centre, full of life, festive lights everywhere, older people dancing on a wide pavement, we all joined in, young singers busking, such a joyous atmosphere.

2 Three great shows,

3 Great Chinese cuisine throughout

4 Jinling Shihu Garden Hotel, Suzhou - beautiful hotel

Low points
1 Beijing first day, thousands queueing in 35°C heat to enter Tiananmen Square, a horror show ! two separate securety passport checks then a further face scan before we could enter. Could hardly see the square for people, who went on mass to the Forbidden City where the crush was even worse - an exhausting, utter waste of time. We'd have been better off looking at a move tracing the history with aerial photos etc in air conditioned comfort. A tour of the cities shopping or embassy area would
have been more interresting & enjoyable

2 Hotels in new high tech areas Chengdu & Beijing, remote from
city centres. Dull surroundings, not that we had much time to explore

3 Dinner at "Irish Pub" in Guilin. Very poor quality food compared with excellent Chinese cuisine throughout. To be avoided.

4 Waterfall Hotel in Guilin - only two functioning lifts for 33 stories. Very stressfull mornings not knowing when a lift would arrive & when one did
if there would be room to get into it. Otherwise a fine hotel, well located.

I think that's enough to be going on with !

A China Experience

Tuesday 27 May 2025
Overview Rating:
Our Tour: Excellent
This was our first trip with Wendy Wu tours and it’s worth every penny.

They did everything they could to make this tour as memorable as possible, from personal pick up and drop off at the airports, arranging all the best sights, transport, food, knowledgeable local tour guides and just making sure that every single minute was a pleasure.

We started in Shanghai, then flew to Xian and finally took the bullet train to Beijing before coming back to the Uk via Hong Kong.

All credit to Louis, our hugely knowledgeable tour guide, photographer, interpreter and nanny. His hard work made this tour run like clockwork and we always felt safe and looked after where ever we went.

Go to China, the people are friendly, welcoming and they truly love their country and it’s amazing history.

In Pursuit of Pandas

Saturday 24 May 2025
Overview Rating:
Our Tour: Excellent
Incredible First Tour Experience – Highly Recommend Wendy Wu!

I called Wendy Wu office to book directly was very easy and quick. All my questions answered.

I joined the Wendy Wu tour of China from 9 May to 19 May, I added 2 extra days in Beijing which I was pleased as had free time to get over travelling. I honestly couldn’t have asked for a better first tour experience!

From start to finish, everything was seamless and exceptionally well organized. Our main tour guide, Susan, was absolutely fantastic—so caring, knowledgeable, and efficient. We were also lucky to have amazing local guides: in Beijing and Chengdu, who added local insight and personality to the trip.

We had a small group of just 13 people, which made the experience feel more personal, relaxed, and enjoyable.

Our itinerary included:
• 3 days in Beijing, where we visited iconic sites such as Tiananmen Square, the Great Wall, and the Summer Palace
• 1 day in Xi’an, featuring the unforgettable Terracotta Warriors and a stay in a fantastic hotel
• 3 days in Chengdu, home of the adorable giant pandas and vibrant local culture

We traveled between cities on two high-speed bullet trains, which were smooth and efficient. I also received a free business class upgrade on one of the flights, and paid to upgrade another leg—absolutely worth the additional cost for the extra comfort.

One of the highlights of the tour was the food. All meals were included, and we dined together as a group in traditional Chinese family-style, sharing a variety of delicious local dishes at each meal. It was a fantastic way to experience the cuisine and bond with the group.

What made the trip even more memorable was the wonderful group of fellow travelers. We shared great moments, plenty of laughs, and created memories I’ll treasure for a lifetime.

If you’re considering a trip to China, I highly recommend Wendy Wu Tours. This was an unforgettable journey, and I wouldn’t hesitate to travel with them again!

Wonders of China

Wednesday 21 May 2025
Overview Rating:
Our Tour: Good
Excellent guides, knowledgeable, friendly and very helpful.

Content of tour is very good, it covers all major sites, but felt too much is squeezed into the time allocated resulting in long and very tiring days. This relates primarily to the first few days in Beijing and Xi’an. The tour from the Yangtze through to Shanghai was perfect.

You need to be very aware of the physical requirements of this tour particularly if you are of more mature years as we had an elderly person who struggled to keep up and actually missed out as he couldn’t do some of trip..

Wonders of China

Friday 16 May 2025
Overview Rating:
Our Tour: Excellent
An amazing full on experience that surpassed my expectations.
We travelled from Beijing to Shanghai escorted by our national guide Louis and a series of local guides. Our group of 14 (from Australia, New Zealand and UK) travelled by coach, boat, bullet train, high speed train and internal flights. Our hotels were of a very good standard, the food was plentiful and excellent but limited in choice for vegetarians.
Bucket lists were ticked at the Forbidden City, The Great Wall, the Terracotta Warriors and let's not forget the Pandas.
Particularly memorable were a Drone spectacular by the river in Chongquin, a lakeside show in Guilin overlooked by the amazing illuminated Karst rock formations and the walled city of Xi'an as beautiful by night as it is by day.
China is an enormous country in the tiny bit we saw a country that although proud of it's heritage and ancient buildings does not dwell in the past. Parts of Shanghai resemble sets from a science fiction film - ultra modern, clean lines and very high tech.
My lasting memories will be of an amazing country with gracious, welcoming people. Would I go again - definitely if it wasn't quite so far away.
I ❤️ China

Majestic Yangtze

Wednesday 07 May 2025
Overview Rating:
Our Tour: Good
Our guide George made our holiday a success. He was desperate to make sure we were all happy and did everything he could to help from carrying our bags to buying from the vending machine on our behalf when it only accepted Alipay. George was always on hand and tried his best to ensure we had a great time. His instructions were sometimes confusing, telling different people different times to meet. On a few occasions George would say he would wait for people or with the bags but he left.
Our best local guide was Jasper in Chengdu.
It was frustrating that we had no free time to explore Chongqing as George got lost.
The food was very plentiful and tasty but it was very difficult to identify vegetarian options.
George was poorly for several days but soldiered on, making sure it didn’t spoil our trip, however he had no idea of personal space which was very uncomfortable, especially when he was clearly unwell.
The optional excursions were not explained very well in the Wendy Wu literature and it was difficult to decide which to go on.
George’s lesson in Mah-jong on the boat was an added bonus.
Having done just one excursion with ‘young George’ I found him to be more informative and willing to talk about real life in China.
I was disappointed not to spend longer with the pandas. We did not need an hour and a half for lunch, we would have been happy with a sandwich at the train station.
The trip is very intense with so many amazing things to do, when travelling from Xian to Beijing with had no activities at all and I know the group would have preferred a later train with the opportunity for a lie in.
In Xian we were deposited at a pottery and lacquer shop for nearly an hour to be sold to and similarly I would have liked longer at the Wall and to have skipped the Jade hard sell. At the Terracotta soldiers we were told to stay together and that there was no time to visit the gift shop or the market but then proceeded to stand around for at least 15min waiting for something? It would have been nice to be treated like adults a little more, be given a time and location to meet and spend our time as we wished. This happed at the Great Wall and everyone got to do what they wanted.
Whilst the hotels selected were generally fabulous their locations always seemed to be a long way from any life (shops & bars) so we were a bit stuck in our rooms when not on excursions.
These are all areas I think the tour could be improved but it was still a once in a lifetime experience!
Well that really was amazing. Phenomenal sites including the Terracotta Warriors, the Great Wall, 3 Gorges Dam and Giant Pandas old and young. We met loads of locals who love to meet a ‘big nose’ foreigner and have a photo. I ate my own body weight in boiled rice! We made some new friends and have some. Very special memories.

Wonders of China

Monday 07 Apr 2025
Overview Rating:
Our Tour: Excellent
A fabulous tour incorporating all the key elements of China in one tour. It’s an action packed itinerary taking in all the key sites and carefully managed by your national guide, with local guides at each other main location to assist.

We had 24 on this tour group and everyone got on pretty well. Our National guide George took great care of us - he was super organised and his level of English was really impressive. He diligently catered for the various dietary requirements within the group and gave us rich insights into how China is. My last trip to China was in 1992 and the advancement is amazing! Certainly the standard of food and service facilities have improved massively!

There are several early morning starts but all understandable given that we had to cover vast distances using the various transport options - bullet trains, internal flights, cruise boats and we took a ride on the maglev train in Shanghai too! Beijing and Xian were amazing and stepped in history of course but beware that it’s full on with lots of walking as the sites are vast. The Great Wall is spectacular but that is pretty steep so those that are super for can get a challenge!

If would have been good to have a little break or chill day but we used the first day of the Yangtze River cruise to do this. The optional excursions are good - especially the acrobatics show and the night performance in Guilin if the weather permits it - go! We had a mini heatwave whilst we’re were there this March so be prepared and bring summer clothes!! Or buy some at Yangshuo!

Would highly recommend this tour and will definitely go with Wendy Wu Tours again.

In Pursuit of Pandas

Sunday 16 Mar 2025
Overview Rating:
Our Tour: Excellent
A truly incredible trip to China with Wendy Wu travelling from Beijing to Xi’an and Chengdu. A busy itinerary from early morning to evening with three fabulous local tour guides ensuring we made the most of their individual cities and everything on offer.
The Great Wall, the terracotta warriors, the Forbidden City, Summer Palace, Temple of Heaven, mandarin ducks, acrobatic and Tang Dynasty shows and entertainment and of course two days seeing Pandas as well as sharing in with some of the local culture. I’m well travelled but this trip was an absolute highlight. Thank you

Ancient China

Monday 18 Nov 2024
Overview Rating:
Our Tour: Excellent
My trip to China was a very interesting experience.
I was impressed with the extraordinary history, culture and how advance the modern cities, the fast train, the roads and highways.
The trip was a real success because our excellent guide Betty. She was so aware of our security and needs. Besides her perfect English, her interesting anecdotes made our long bus journeys pleasant. Very grateful with her
The food was delicious and nice to go to local restaurants to see the real way of eating of Chinese people.
The fast train was amazing to ride. The train station so clean and organized
Impressed me the cleanliness and organization of the cities in general
The others guides and bus driver were very nice too, specially Tony in Beijing and Johnny in Datong etc…
Thank you to Wendy Wu tours for perfect organization of my tour to China