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Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Best of Mongolia

Thursday 18 Jun 2026
Overview Rating:
Our Tour: Excellent
Mongolia is a beautiful country and its people are wonderful, cheerful, and very friendly to tourists.
My fellow travelers were a mix of Brits and Aussies - always a happy, friendly, inclusive crowd.
Wendy Wu's itinerary is great.
Our Mongolian tour guide was cheerful, had good English, was very attentive, and was VERY knowledgeable about Mongolia and its history.
The accommodation is good, but one must bear in mind that in the areas we traveled outside the capital, Ulaanbaatar, hotels (let alone high quality ones) are not available, and when chatting with travelers on other companies' tours, it became clear that Wendy Wu's selection of yurt accommodation was aimed at the best available in the area. All yurts (called "gers" in Mongolia) except one, had en-suite toilet, washbasin, and shower.
Mongolian food is basic (not much can grow on the steppe except grass), but for those who wanted to try the local food, this was often available, otherwise European-style food was available. Wendy Wu documentation does encourage you to bring your favourite snacks with you.
Beer is available at most of the places we stopped at, and wine was also available, but less frequently. Bottles of water were provided, free, throughout the tour.
Mongolia only has one major city, its capital. Roads quickly petered out beyond the region of the capital. Wendy Wu drove us around in a fleet of Lexus 4-wheel drive vehicles, which are probably as good as you are going to get. These vehicles took a hammering when driving over the dirt tracks of the steppe [as seen on the latest series of the BBC program "Race across the world"], but luckily the Lexus shielded its occupants from the worst of this. Nevertheless, I would advise people who suffer from travel sickness not to come to Mongolia until the network of roads is extended a lot further. Note that if you are staying only in Ulaanbaatar then the roads are fine.
This is a holiday/tour I can recommend to all adventurous, experienced travelers who want to go somewhere really different.

Our Response

Thank you for such a detailed review, it’s incredibly helpful for future travellers, and I'm sure many will appreciate the honest feedback about what touring Mongolia really involves.

I'm delighted you enjoyed the warmth of the people, the company of fellow travellers, and that our guide brought Mongolia's history to life so well. It's also great to know our choice of ger accommodation stood up well against others on the ground, we do try to secure the best available outside the capital.

Your practical tips on food, vehicles, and travel sickness are noted, and I'm glad you've shared them. Mongolia is certainly a destination for the adventurous, and it sounds like you embraced it with exactly the right spirit.

We'd love to welcome you on another truly different adventure in future. Thank you for travelling with us.

Jimmy, Wendy Wu Tours

Best of Mongolia

Thursday 18 Jun 2026
Overview Rating:
Our Tour: Excellent
Fantastic country, huge vistas, hearty food. A totally awesome adventure, still very much to be discovered. Very few tourists and the most hospitable, friendly locals. Visiting a nomad family in their Ger was a highlight. Go and see it before it gets discovered by the masses.

Our Response

Thank you, what a fantastic snapshot of Mongolia. You've captured exactly what makes it so special: the vast landscapes, the warmth of the people, and that unforgettable glimpse into nomadic life. I completely agree there's something magical about experiencing it before the crowds catch on. So glad you took the leap.

Jimmy, Wendy Wu Tours

Best of Mongolia & Naadam Festival

Tuesday 19 May 2026
Overview Rating:
Our Service: Excellent
Concise and easy to book

Best of Mongolia & Naadam Festival

Friday 15 May 2026
Overview Rating:
Our Service: Excellent
Contacted me after an initial enquiry. Very helpful and pleasant to speak to. Answered all my questions quickly.

Best of Mongolia

Sunday 26 Apr 2026
Overview Rating:
Our Service: Excellent
I booked my holiday on the phone and spoke to a really lovely young man who made it all very easy, including linking my booking to that of my friends.

Best of Mongolia

Sunday 08 Feb 2026
Overview Rating:
Our Service: Excellent
I had a swift conversation over my book, and all was explained very well!

Our Response

Thank you so much for your 5‑star review!

We are so pleased to hear that everything was explained very well.

We look forward to welcoming you on your trip.

Best of Mongolia

Thursday 09 Oct 2025
Overview Rating:
Our Service: Excellent
Generally, good service

Our Response

We're very pleased to hear that. Do let us know if you have any questions regarding your reservation; we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Best of Mongolia

Tuesday 29 Jul 2025
Overview Rating:
Our Service: Excellent
Clear and professional. Booked everything I need while on the phone.

Our Response

That's great to hear. Do let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Best of Mongolia

Monday 28 Jul 2025
Overview Rating:
Our Service: Excellent
Excellent!
Quick and friendly service over the phone.
I am a repeat customer and can highly recommend.

Our Response

That's great to hear! Thanks so much for your review and do give us a call if you have any questions. Thanks, Jimmy, Wendy Wu Tours.

Best of Mongolia

Saturday 05 Jul 2025
Overview Rating:
Our Service: Excellent
Had no problems.
Thanks

Our Response

Glad to be of service! Please do not hesitate to contact us if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours