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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Gems of China

Sunday 27 Apr 2025
Overview Rating:
Our Tour: Excellent
Excellent tour with Wendy Wu. Saw so much and went to so many places. Was busy!!! Fabulous trip, especially pandas at Chengdu and Zhangjiajie
Tour guide was excellent too, well organised , fun and looked after us all from start to finish.
Looking forward to my next trip

Natural Treasures of China

Tuesday 22 Apr 2025
Overview Rating:
Our Tour: Excellent
This Wendy Wu trip was a wonderful mix of experiencing both some of the most amazing natural scenery in the World and the hustle and bustle of Chinese city life.

Our prime reason for booking this tour was to visit places like Zhangjiajie and Jiuzhaigou and these places were indeed AMAZING! For us, however, we found that the two weeks were extremely "full-on", action packed with one visit after another after another, with very little opportunity to come up for air. We would have loved a little more down-time, with opportunities for us to opt out of some of the city visits to go and explore a little more for ourselves. For example, squeezing in visits to some of the extremely crowded places like Hongyu Dong in Chongqing after a long day was not a lot of fun.

We have come home with fantastic memories and photos, but also really exhausted, far more so than after our previous Wendy Wu "China Delights" holiday in October 2019.

The highlights:
1) EVERYTHING in Zhangjiajie, from the National Forest Park to the Glass Bridge and especially the visit to Tianmen Mountain - just breathtaking! LJ, our local guide was exemplary, guiding us as best he could through the crowds and queues around for the Qingming Festival. He was so informative, a great communicator and a real "people person", an absolute gem.
2) the visit and walk in the Black Mountain Valley was an unexpected delight. So tranquil and picturesque - a perfect day!
3) The simple breathtaking visit up to the astonishing Huanglong area, so high up in the mountains and just the most amazing sight to behold - and such a sense of achievement ascending to 3500 metres altitude!
4) The Dazu Rock Carvings were so interesting and awe-inspiring! I now need to read up on all the history and origins.
5) Inevitably, the pandas in Chengdu were just a joy to see.
6) All the meals were excellent (except the Farewell HotPot dinner in Chongqing which was arranged for 4:30 pm, far far too early to enjoy, particularly as we had tucked into a good lunch just a few hours before with no knowlege that dinner would be so early! Such a shame, as we would have loved to indulge fully in this special meal).

We also particularly enjoyed the odd occasions where we had time to go off and explore by ourselves, away from the organised schedule and experience the sights and sounds in our own time, in a more relaxed manner. These included:
- travelling on the subway over to Orange Island in Changsha, and then trying some of the street food
- our scheduled free evening in Chengdu after the panda visit, strolling along the riverside and trying food at one of the street food restaurants.
- an early morning hour's stroll around the little city park below our hotel in Chongqing, at Louis' suggestion. Such a peaceful start to the day, watching groups and individuals doing their early morning exercise, inspiring us to do some of our own stretching exercises by the lily ponds!
- The scheduled free evening stroll around Fenghuang, taking in all the beautiful illuminated sights and sounds along the river. A really vibrant and colourful scene.
- it was just great fun interacting with Chinese people, trying to talk some mandarin with them, and enjoying their requests to have photos taken with us westerners! We found them so helpful and friendly when trying to master Alipay, or buy tickets for the metro or select food in the street food restaurants.

The downsides:
We felt that the tour was just a bit too relentless, with too much being squeezed into absolutely every day. There were moments when we were too exhausted to appreciate everything. It would have been preferable to have some of the visits, particularly in the cities, as optional extras that you could either partake in or opt out of. Being jostled by crowds and crowds of people, trying to "follow the flag" and not lose the group were not our idea of fun, or time well spent. Maybe the tour could be a extended by a couple of days to allow for a bit of "recovery time" between places and activities.

Specific suggestions:
- maybe have an opportunity to see the night life of Chongqing from a river boat cruise (rather like the experience in Shanghai), rather than in the thick of the crowds?
- maybe in the Nine Villages Valley have a private shuttle bus for the Wendy Wu Group to take us from lake to lake, rather than having to join the manic jostling for a place on the shuttle buses with everyone else. This was exhausting! A private mini-bus would also give us more flexibility on timings and walks we could do between lakes?

Finally, a word for Louis, our Wendy Wu national ******. He was wonderful, quietly efficient and friendly and patient and very very knowledgeable. Our group of travelling companions were great fun. A group of strong and very individual personalities who all gelled very well together right from the start.

Thank you Wendy Wu for such a wonderful trip. Now the task of sorting through all the photos ....

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Saturday 19 Jan 2019
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Jason Gao (National guide) was amazing and local Guide Susan in Chengdu and Andy in Beijing were good/

Product :

Hotels at Beijing and Xi'an were good, especially the Boffo L in Xi'an (which we believe was brand new to Wend Wu Tours). Hotel in Chengdu was disappointing - staff did not speak much English, not very helpful, room was disappointing.

MAJESTIC YANGTZE

Monday 17 Dec 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Their main guide was very good, however the local guides were not upto scratch. It is a shame that the local guide in Beijing was the worst because he hardly told us anything about the places we visited. Especially considering that Beijing has more historical monuments to see than Shanghai, Chengdu or even Xian.

Product :

The cruise was good and the places we visited were very interesting. The local guides were good.

MAGNIFICENT CHINA

Friday 19 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour was well planned and organised. Booking was easy and all the documents arrived early, There was a lot of useful tips and information for the trip. The Chinese phases were helpful. The local tour guides were excellent especially Effie in Guilin, Lee in Beijing and Alex in Shanghai. They were all friendly and informative. Our tour guide Micheal was good espy ferromagnetic place to place without loosing anyone

Product :

This is a fabulous tour giving you good taste of China and seeing the major sites. It is very full on with early starts and some late finishes. The food is generally good but in some places we tended to get the same things for every meal. I think the Yangtze cruise could be a day shorter and it would have been useful to be offered the up grades when booking. I would have liked to experience the bullet train and had one less flight. All the in flight meals were terrible. The adds were good and could have been included in the price of the tour. China is truely amazing and came up to all my expectations. I feel we could have seen more in Chengdu as we had a day free before an evening flight. I will definitely be booking again with Wendy Wu and returning to China.

Our Response

Thank you for your 5* review,
We are delighted that you thought the tour was well planned and organised, and that your booking process was easy and informative. We are also thrilled that you found the local guides excellent, friendly and informative.
We hope you made some wonderful memories and that you will book with us again soon.

TIMES ULTIMATE TOUR OF CHINA

Friday 05 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We went on The Times Ultimate Tour of China in conjunction with Wendy Woo.
We visited Tianamman Square and the Forbidden City. We had a rickshaw ride through the hutongs, a tai chi lesson in the park, attended an acrobatic show at the theatre. We took the cable car up the Great Wall and came down on a toboggan run which was great fun. We later went to the Llama Temple.
We flew from Beijing to Xian and went to see the Terracotta Warriors and later did a bike ride along the city walls of Xian and also had a calligraphy lesson.
We travelled to see the pandas in Chengdu and also the Taoist temple at Mt Quingcheng and then on to Chongquing to go on a three night Yangtze River cruise and then on to Shanghai by bus, bullet train and flight.
Our food was fantastic and inexpensive particularly in the small local restaurants.
This was definitely not a restful holiday but a fantastic experience. We had an amazing national ******, Link Lee, who made the trip really special for us and suceeded in creating a cohesive (family) group with our fellow passengers, Link Lee being the undoubted leader. This experience has given us a thirst to discover more about China and continue our travels there. We would go with Wendy Woo again and definitely Link Lee. He is a really outstanding guide who gave tirelessly of his time and energy.

Product :

We went on The Times Ultimate Tour of China in conjunction with Wendy Woo.
We visited Tianamman Square and the Forbidden City. We had a rickshaw ride through the hutongs, a tai chi lesson in the park, attended an acrobatic show at the theatre. We took the cable car up the Great Wall and came down on a toboggan run which was great fun. We later went to the Llama Temple.
We flew from Beijing to Xian and went to see the Terracotta Warriors and later did a bike ride along the city walls of Xian and also had a calligraphy lesson.
We travelled to see the pandas in Chengdu and also the Taoist temple at Mt Quingcheng and then on to Chongquing to go on a three night Yangtze River cruise and then on to Shanghai by bus, bullet train and flight.
Our food was fantastic and inexpensive particularly in the small local restaurants.
This was definitely not a restful holiday but a fantastic experience. We had an amazing national ******, Link Lee, who made the trip really special for us and suceeded in creating a cohesive (family) group with our fellow passengers, Link Lee being the undoubted leader. This experience has given us a thirst to discover more about China and continue our travels there. We would go with Wendy Woo again and definitely Link Lee. He is a really outstanding guide who gave tirelessly of his time and energy.

Our Response

Wow!


Thank you so much for taking the time to review your “Times Ultimate Tour of China”.


We are absolutely thrilled to hear you thoroughly enjoyed your trip through China. We love to hear of your personal highlights – the Rickshaw Ride, Tai Chi Lesson, the Toboggan Run, Calligraphy lesson along with so many more than you have mentioned. These are certainly memories that we hope will stay with you for many years to come.


Your comments regarding Link Lee have been sent across to our China office, who will share them with him – ‘m sure he will be grateful to hear that he made the trip special for you and gave you an insight to all the wonders this ancient country has to offer!


When you are ready for your next adventure – do please let us know. We can’t wait to help plan your next tour either back to China or any of the other amazing destinations we offer!

IN PURSUIT OF PANDAS

Monday 01 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Hotels were first rate, food was amazing, tour guide, (Hoffman Hua), went above and beyond when required; local Beijing guide, (Mick), knew his stuff and kept the tour group well informed, as did our Chengdu guide, (Susan). I have nothing but praise for this company and the whole tour!!

Product :

Booked through Hays Travel (Durham), and had full contact at all times, whether it was with the staff at Hays, or with the Wendy Wu London office.

CHINA DELIGHTS

Tuesday 28 Nov 2017
Overview Rating:
Our Service: Excellent
This fully-escorted tour unquestionably lived up to its name by being truly delightful from start to finish. Over its 18-day duration we enjoyed uninterrupted sunshine and covered a lot of ground, not just literally (i.e. approximately 3000 miles of internal travel by air, coach, boat and train), but also historically and culturally. As a consequence, the pace was at times quite challenging, prompting occasional wistfulness on our part for a little more opportunity to enjoy the comforts and facilities of the consistently good, and sometimes very swish, hotels in which we stayed. Ultimately, however, a bit more downtime would have been a poor exchange for any of the many gems which Wendy Wu managed to pack into an itinerary which was always busy without ever feeling rushed. Highlights for us included, inevitably, the Great Wall, the Terracotta Warriors, and the Panda Conservation Centre, all of which surpassed our already high expectations. There were, however, many other less iconic but equally memorable experiences: e.g. a leisurely, spectacular cruise on the River Li, and our visits to a tea plantation at Meijiawu Village, the Reed Flute Caves near Guilin, and the Grand Buddha at Leshan. We also thoroughly enjoyed the 6 shows which were either included in the tour package itself or available as optional extras, most notably the Impression Liu Sanjie Show in the bay at Yangshuo, the Face-Changing Show in Chengdu and the Shaolin Monks' Kung Fu Show in Beijing. If, like us, you were to take up all of the optional extras, which number about 8 in all and include a ride on the high-speed Maglev train in Shanghai, you would need to budget for a locally-payable total of about £250 per person, but in our view this is very good value for money.
Our many adventures were expertly choreographed by our good-humoured national tour guide, David, who seamlessly organised the tour group's numerous excursions and micro-managed the complicated logistics of our travel, sleeping and eating arrangements. A mine of information about China in general and about his home city, Xi-an, in particular, he provided us and our fellow-travellers with invaluable help and support with routine issues (e.g. shopping advice, translation, locating banks, ATMs, pharmacies, etc.) as well as responding sensitively and efficiently to a range of minor ailments, an accidental injury and a -serious, but thankfully resolved, medical emergency. David regularly entertained us with amusing anecdotes and jokes, but we felt honoured that he was also willing to share so much about himself, his family and his hopes. He was ably assisted by a succession of local guides, all of them very personable and knowledgeable and one, in particular, deserving of special mention. Alice, our elfin but feisty guide in Shanghai and Suzhou, took very seriously her responsibilities for our well-being and for our better enjoyment and understanding of her region. A very warm, endearing character, she went way beyond the call of duty in giving us glimpses of her personal life, taking and circulating group photos and even, on a couple of occasions, singing to us all on the coach.
Alice it was who unwittingly labelled us as "The Vegetables", along with the only other non-meat-eater in our group, Nicola. Her innocent mistake was echoed by a seemingly limited understanding of vegetarianism in some of the restaurants in which we ate, where succulent, predominantly vegetable dishes were sometimes rendered inaccessible to us by small amounts of meat and where plain boiled vegetables were occasionally our only option. Indeed, at one stage it felt as though we were being stalked from one restaurant to the next by the same plate of boiled cauliflower!! Generally, however, we ate very well. This was partly as a result of the interventions of David, Alice and our other guides, but partly too because of the thoughtfulness and generosity of other members of our tour group, All of them at various times acted as unofficial tasters where the meat content of a dish was uncertain, and they regularly ensured that we and Nicola had first dibs and second helpings whenever tofu, aubergines or other vegetarian dishes appeared. In many respects these mealtime collaborations typified our 15-strong tour group which, contrary to our pre-tour reservations about spending almost 3 weeks in the close company of strangers, proved to be as kind, as companionable and as cohesive an assortment of people as you could ever hope to meet.
In conclusion, we would heartily recommend this tour, which even included a promotional 2-night stop-over in Hong Kong. To all at Wendy Wu, especially our guides and, in particular, David and Alice, and to each and every one of our travelling companions, thank you very much for making this trip so utterly exhilarating and memorable.

Our Response

Thank you for taking the time to provide such detailed feedback!
Your comments have been passed across to the relevant departments, and we hope to welcome you on-board another tour in the future.

CHINA TRAILBLAZER

Friday 10 Jun 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Our National Guide, Addison looked after us extremely well. Nothing was too much trouble, he organised each section of the holiday without any hitch, and did so with great humour and great efficiency. Local guides were generally good, especially Lewis in Beijing and the Great Wall who showed good knowledge of history and provided us with useful and interesting information.The hotels were generally good, although one or two did fall slightly below expectations, and the hotel in Chengdu is in an area which seemed poor and run down. The Gubei Water Town Hotel was exceptional, unfortunately we had only a short time there

Product :

We thoroughly enjoyed the tour, the highlight being the hike along the Jinshanling section of the Great Wall and the Longji Rice Terrace. The Terracotta warrior visit also rated highly. A lot was packed into this holiday and it was energetic and fast moving, but very rewarding overall. The group size of 11 was just right, and we all got on very well.

Our Response

Welcome home! Glad to have you back after from your 'China Trailblazer' tour and thank you for taking the time to post your fantastic review of your experiences while on tour with us.

Its great to hear your great comments about your guide Adison who has obviously improved your experiences while on tour and ensured you have had an amazing time. It will be great to let him know you are pleased with the attention to detail he has shown and we are sure he will be delighted with your comments.

Thank you for your comments regarding your hotels and note that Chengdu is quite remote in comparison to some other major cities on this tour.

Thank you for your comments about your itinerary also and we are absolutely delighted you have enjoyed your touring and hope you will travel with us again at some point in the not too distant future.

Kind regards,
Junior

SICHUAN EXPLORER

Thursday 09 Jun 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Our national guide Nick Liu looked after us very well. The tour was well organised. The food was excellent, and our national guide ensured it was varied and suited the groups tastes.

Product :

An excellent well organised tour. Hotels a good standard. The scenery was magnificent, particularly in the Nine village Valley and the Himalayas. The Tibetan villages provided an insight into the local customs, and the changing face show in Chengdu was amazing. The pandas were cute!!!

Our Response

Thank you for your comments! It is great to hear that you thoroughly enjoyed your time in China. We are pleased that the service of your guide Nick had a positive impact on your tour, and that he took good care of your group. We are also glad that you enjoyed most aspects of your tour, and it was overall a memorable holiday. The pandas are a favourite of us here as well!

Kind regards,
Melissa

SICHUAN EXPLORER

Friday 02 Oct 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

This was the second time I have travelled with Wendy Wu. Everything pre trip ran smoothly, including receiving appropriate information prior to travel and the ease of obtaining a Chinese visa. As a solo traveller I apprdciate the fact that you can save paying the single supplement as Wendy Wu will try and find a room sharer.

Product :

Our tour ******, Celine, could not have been more helpful and always willing to sort out any problems promptly and as best she could. The itinerary was very good, giving a mix of towns and rural areas with interesting visits to Mt Emei, the Nine Villages Valley and the Chengdu Panda Conservation Centre.
We covered great distances which unfortunately sometimes resulted in a few lengthy journeys on the coach, but the changing scenery of mountains, countryside and different towns made up for that, and many photo opportunities.

Our Response

Welcome home and thank you for taking the time to provide us with your feedback following your Sichuan Explorer tour.

By your review it really sounds like you have been able to appreciate the wonders of this part of China and all it has on offer. Your Guide Celine will be delighted to hear your kind words and will be proud she was able to enhance your experience.

We hope you had enough camera space for all of those pictures of great scenery.

Kind regards,
Junior.

MAJESTIC YANGTZE

Sunday 07 Jun 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We were very pleased with our holiday. Our guide Kate Guo was excellent and an asset to Wendy Wu Tours.

Product :

The holiday was well planned and very enjoyable. Our group was friendly and everyone mixed well. The visit to the Great Wall was our favourite, but the pandas at Chengdu were cute and fun to watch.

Our Response

Thank you for your review of your Tour experience while on the Majestic Yangtze and we are pleased you had a enjoyable time at this fantastic destination.

we were further pleased to hear your comments relating to your guide while on tour and was pleased Kate was able to enhance your experience.

Kind regards,
Junior.

DISCOVER CHINA FAMILY HOLIDAY

Tuesday 28 Apr 2015
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

The service was very good and the accommodation were excellent. The first 2 tour guides Lotus and Helen in Beijing and Xi'an respectively, were excellent very patient with us and listened to what we wanted to do. The third tour guide Rita was a bit frosty at the start and didn't seem to want to be there when we got to Chengdu. For the evening meal we were told we had a budget of 120RM and she selected the food for us. Was not pleasant meal. However as the tour progress Rita started to warm to us and become more approachable and friendly (I can only assume she was having a bad day on the first day we met her). The last day she took us to see the pandas then to Chengdu Jinli Ancient street. She also suggested we try the hotpot and see the opera, which nicely wrapped up our tour.

Product :

Overall it was an awesome holiday! The only thing I was upset about was not being able to hold a panda. But this was out of your control and another reason for us to comeback.

Our Response

We are pleased to hear that you had an awesome holiday and thank you for choosing Wendy Wu Tours. We are happy that your overall impression of the Discover China tour was great.

Kind regards,
Rick

IN PURSUIT OF PANDAS (SUPERIOR)

Monday 20 Apr 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Almost perfect.

Product :

Everything ran very smoothly. Guides were really friendly and knowledgeable, hotel in Beijing excellent, those in Xian and Chengdu not quite as good but perfectly acceptable. Had an amazing holiday

CHENGDU SHORT STAY (SUPERIOR)

Tuesday 10 Mar 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Brilliant. Very good tour manager - Michael

Product :

Fantastic: good quiet guide Emily.