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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan Uncovered

Thursday 22 Aug 2024
Overview Rating:
Our Tour: Excellent
Overall, this was an amazing experience. From the start, the booking process and arrangements were efficient and well executed.

Rather than try to detail all 16 days in Japan, I'll just summarise the key elements:
- the destinations were great. On a tour like this it will be difficult to cater for all needs, but we found that most locations were well worth visiting and that free time was catered for, allowing us to pursue our own interests to a degree. In terms of the top things to see in Japan, I couldn't pick a better list overall, and we came away with a genuine sense that we knew the country a lot better
- the weather. We travelled end-July - early August. We were lucky overall, with only a couple of spots of rain and mostly clear and sunny days. Bear in mind that stunning vistas of Mt Fuji are very unlikely this time of year, but the visit is still worth doing. It was very hot and humid, especially at the start, but as we traveled into the mountains it cooled and was more bearable. Air condition is ubiquitous, so it's only really the outdoor parts where this was a little uncomfortable.
- the food was generally excellent, with a wide variety of Japanese food and no shortage. A couple of choices of European style food (especially in the final Tokyo hotel) weren't as good, but still completely satisfactory
- our tour guide (Hiroko) was utterly incredible. She made the tour very special, with lots of insights into Japanese culture and history, and a calm efficiency that made sure that we kept on schedule but didn't feel too pressured.

We all had a wonderful time, and felt that the tour was extremely good value for money. With all excursions and entrance fees dealt with, and all the logistics completely sorted, we could just get on and enjoy the moment!

Very highly recommended, especially for a first trip to Japan.

Our Response

Thank you for your fantastic review! We’re thrilled to hear that you had such an amazing experience on your Japan tour and that Hiroko made it truly special. It’s great to know that the destinations, food, and overall value met your expectations.

Do let us know if we can be of any further assistance and we look forward to you travelling with us again.

Kind regards,
Jimmy, Wendy Wu Tours

Wonders of China

Wednesday 24 Jul 2024
Overview Rating:
Our Service: Excellent
The information and knowledge given after watching the destinations was excellent.
Very happy with the booking experience.
Sarah was very helpful and went through the holiday that appealed to us. Everything was explained to us in great detail and all are questions were answered.
The whole experience was straightforward.

Ultimate Uzbekistan

Sunday 25 Feb 2024
Overview Rating:
Our Service: Excellent
Great range of tours with packed itineraries.
Great guides.
Met Sandra at the Destinations event in Manchester and it felt like we had met a long lost friend, so warm and helpful.
I then decided I wanted to change my flights, this was done with ease by Lucy at their customer service department, and she provided exactly what we wanted.

Classic China

Friday 19 Jan 2024
Overview Rating:
Our Service: Excellent
Met Wendy Wu staff at recent Destinations show in Manchester. Staff were really knowledgeable and not pushy. Had a good deal going so after some research and the like have booked for China in May 25.

Our Response

That's great to hear. David. Destinations is wonderful and where we can really get to know our customers. Have a fantastic trip to China. Jimmy

Classic Mekong (Upper Deck)

Saturday 13 Jan 2024
Overview Rating:
Our Service: Excellent
Booked at Destinations show, Manchester and Byron was very knowledgeable and efficient. Minor issue when we received confirmation e mail but dealt with instantly. Overall a pleasure to deal with everyone involved.

Our Response

Thanks for your review, Byron will be delighted to read your comments. Do let us know if we can help with anything else. Jimmy

Japan Uncovered

Tuesday 28 Nov 2023
Overview Rating:
Our Tour: Good
Great trip around Japan with a wonderful tour guide ! The tour gave a fantastic range of varied destinations and experiences. The hotels were of varied quality with most being good but not excellent and a couple being only what would be classed as poor for the cost of the trip. Meals were good and included mainly Japanese cuisine with the opportunity to sample many regional dishes.
The main issue I had was that both of my airport transfers were by coach ( Imagine National Express ) rather by people carrier that was given to most of the other tour party members. I think this was a poor provision considering the cost of the tour and the fact that this was an inconsistency and should have been the same taxi/ people carrier service for all guests.

Japan Uncovered

Monday 30 Oct 2023
Overview Rating:
Our Tour: Excellent
It was well organised with an excellent guide. She put so much into her presentations. Perhaps you should consider reducing the various destinations as it is really a very tiring holiday especially for the 'older people.' The hotels were good and even though quite small the bedrooms were comfortable., O.K. for me - single occupant. The coaches were very comfortable. This was my 7th holiday with ~Wendy Wu and I would recommend your company to anyone. Thanks for a great time.

Ultimate Uzbekistan

Friday 06 Oct 2023
Overview Rating:
Our Tour: Excellent
The tour included everything I wished to see, including destinations most other companies don't visit. Fully inclusive.

Grand Tour of Indochina

Wednesday 26 Jul 2023
Overview Rating:
Our Service: Excellent
Good competitive holidays offering more days away, giving more great sights for the same price as others and many more meals included.
Help with Visa's and flights to the destinations from a greater choice of UK airports.
Helpful, knowledgeable and efficient booking staff.

Georgia, Armenia & Azerbaijan

Tuesday 06 Jun 2023
Overview Rating:
Our Tour: Good
A lot of large arrivals at destinations
Seriously annoyed Wendy Wu did not send Azerbaijan visa wising me to nearly miss my plane.Emergency contact eventually sent it but by that time I was so shaken that I became I’ll.I vomited twice : once at Heathrow during wheelchair assistance and later at Frankfurt
I missed the first full day and evening meal as I was not well and stayed in the hotel
Overall this was a great holiday with excellent guides and a very varied itinerary .Hotels varied but generally good and included meals were outstanding
Please address the visa situation.it will be documented on my details

25 Year Anniversary Classic Mekong (Main Deck)

Wednesday 15 Feb 2023
Overview Rating:
Our Service: Excellent
An Excellent service, as always. We booked at the Destinations Show and the service and support From the rep. Gary, was exceptional!!

Ultimate Uzbekistan

Thursday 03 Nov 2022
Overview Rating:
Our Tour: Excellent
Visiting the Silk Road was like a lifelong dream and with the blink of eyes my wish had come true exploring one of the hidden gem of Central Asia - Uzbekistan

What I was expecting was a bumpy ride in the middle of the Deserts and Mountains along the Silk Road but this turned out to be as smooth as SILK - a memorable trip of a lifetime beyond my imagination and which exceeded all my expectations!

It was an absolutely excellent experience with memories that will last a lifetime. It was a fantastic, well organised and seamless tour made exceptional by the hard work of a dedicated team. Wendy Wu's Team were magnificent in planning an amazing tour culminating in my safe return home. The Travel Consultants are friendly, knowledgeable and very professional in portraying it's Owner Wendy Wu's passion, enthusiasm and offering a unique travel experiences.

The detailed itineraries were a wonderful mix of must see sites and unexpected experiences such as crossing the ancient cities and towns rich in Islamic Architectures, Archaeological, historical and cultural excursions and littered with free time to absorb the most of these fascinating destinations.

The Hotels were of high quality standards and unique in its own ways!

What can I say about the Culinary experiences - Throughout the Tour we experienced and enjoyed varieties of breakfasts at the Hotels, Lunches and Dinners with the Locals enjoying their delicious homemade Uzbecki food & flavours with exceptional, humble and considerate hospitality especially being a vegetarian like me, I felt I was really well looked after.

Our Local guide Marat was very professional with excellent historical knowledge, fantastic customer services, always eager to help at every step of the journey and with great sense of humour. Marat was always happy to answer my " Million dollar" questions without hesitations, with positive attitude and always had a good focus and attention to details no matter how minute this may appear at all stages of the journey - be it Hotel check in, comfort breaks dietary requirements to endless lists of the fellow travellers!

Our Driver was very friendly and made us feel welcoming and at home ensuring the safest Driving experience ever through landscapes, deserts and rugged mountains.

I would highly recommend without any hesitations to Feel, See, smell, Taste, Hear and experience with Difference these Incredible Journeys offered by One and Only Wendy Wu Tours! I would recommend that you book with confidence and experience it for yourself what this Award winning Excellent Tour company is offering! I now can’t wait to book and explore rest of Central Asia and many more destinations on my bucket list.

With much appreciation and from the bottom of my heart I Would like to say a big "Thank You to All at Wendy Wu Tours in making this dream come true!

Japan Uncovered

Tuesday 04 Feb 2020
Overview Rating:
Our Service: Good
we saw the company at destinations in Manchester and were impressed with advice that we received.after looking at many different tours we considered yours the best

Grand Tour of India

Tuesday 07 Jan 2020
Overview Rating:
Our Tour: Excellent
We returned on 7th November from a 28 day Wendy Wu Grand Tour of India. Wow what an amazing time and to visit so many places it seemed impossible. We knew from the itinerary that it would be a busy/intense holiday with internal flights and some long days, but despite the huge list on the day to day listings we got to see everything and more. Every box was ticked and although tired some days, extremely happy and satisfied.

We were a party of 19 and all except my wife and I were from either N Z or Australia and as they were of a similar age, (retired but not OLD) we had a fun time and our bus often rocked with laughter. None of the exceptional tour would have run so smoothly if it hadn’t been for our tour manager MK Jain who was brilliant, and we often wondered if he ever slept. He organized all luggage, checking in to hotels and airports and any hotel complaints. Any little problems he ironed out (delayed flights/traffic problems all beyond his control) and so the holiday was seamless as far as we were concerned from our day of arrival, until he left us 3 weeks later at Mumbai airport. At the other end we had our final tour manager AJ but not a parch on MK whom we sadly missed.

There are many forms of transport to be taken over the holiday scary rickshaws and even more frightening tuk tuk journeys all add to the excitement. It is the fact that you are crammed into the vehicles and mixing with fast, noisy and very close traffic. We had some very early mornings to see the sunrise, evening dashes to see the best sunsets, such great photo opportunities. We saw so many towns and cities, palaces and forts, and so it is hard to come down to which were the highlights of the whole holiday. But high on the list has to be the visit to Varanasi (seeing the sunrise over the Ganges), The Jain temples of Khajuraho (amazing), the Taj Mahal at sunrise and the Thar Desert (on a camel) at sunset. Not forgetting the caves at Ajanta and Ellora, and the wonderful city of Jaipur. I could add many more places to this.

Accommodation was varied (we stayed in 16 different places) and ranged from very good to excellent when on 2 separate nights we stayed in Heritage sites and were in a palace, and then a 500 year old fort, totally amazing! The food was always good, mostly buffet style and although almost always curries of one type or another for lunch and evening, as the regions changed so did the heat and style of the food so it never became boring.

We had (mostly) excellent local guides as well at our destinations and these helped to put into perspective the time scales of artefacts and sights we were visiting and hopefully we absorbed some if not all of the information. The exception was at Ranthambore where our guide morning and afternoon seemed to be uninterested in us as a group or even giving any information about any other animals we may/or may not see. We weren’t expecting to get even a glimpse of a tiger, and all we saw were recent paw prints. But we seemed to spend a lot of time sitting and listening with no commentary from the guide (who spent most of his time looking at his smartphone) which became a bit boring.

Our tour manager MK also encouraged us when possible to go out and meet the local people and mingle and we tried to do this often – it is the only way to get to know what a wonderful vast colourful country India is. We clearly only saw a small fraction but I believe it did give us over the 4 weeks a true flavour of this wonderful country.

A slight downside was the latter part of the holiday, in Kerala. Our accommodation in Kochin (Casino Hotel) was poor compared to previous weeks very run down with a restaurant poorer than a transport café. Our night on the kettuvallam was so disappointing. Our group was split into 5 crafts, 4 of these larger, with modern and better facilities. Ours was an old craft, lacking modern facilities (and even water for some of the trip!) Four of us had an uncomfortable night with the only boat not having mosquito screens. The captain and cook spoke virtually no English, we had no idea where we had to go when we stopped, the food was poor and cold, including a dish of chicken which we dared not eat. It is a shame that we were not all treated equally and those that experienced the better standard boats had an enjoyable time.

The last hotel in Kovalam was indeed in a lovely setting right on the Indian Ocean, and the bedrooms were excellent, with large rooms and a balcony and air con. But the public spaces and dining areas were open, hot, noisy and had no air con, a very unpleasant and uncomfortable dining experience. We were taken to another hotel on the last evening for a meal and that was a disaster. We were on a higher floor with no air con, high humidity and a widescreen TV on throughout the meal. Water provided at the table was warm, as were the soft drinks ordered and subsequently sent back. Even our tour manager apologised and said it was unacceptable. I cannot understand how any Wendy Wu representative had sanctioned this as a suitable venue.

The holiday was very good value for money with all the transport, accommodation, expert guides and entrance fees included. You get to see a lot of India in a fairly short time, and there is not a lot of relaxation time, but that I had expected. Go prepared for that, and some long days and come back with a much better understanding of India. Thank you Wendy Wu we had a ball.

Most of the trip deserved a 5+ star rating and 2 of the hotels (heritage sites) were off the scale for luxury, but the poor experiences and accommodation in the last few days (as detailed above) dragged the rating down. I was also disappointed that the package accommodation ended 14 hours before our pickup time at 1.00am on the Thursday of our return. I cannot understand why Wendy Wu demanded £140 for a room for the last afternoon and evening prior to leaving for the airport when booking direct online cost us just over £80, just a bit of a niggle as virtually everything in our 28 day tour was included. We will certainly travel again with Wendy Wu.



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Our Response

Thank you for your 5* review!

We understand that upon your return to the UK you contacted us with some concerns about the tour, which my colleague had responded to towards the end of last year, but are pleased to see that despite those concerns you still had a fantastic tour to India.

It is amazing to receive such a detailed review. Please be assured we have shared this with our local operators in India who will pass your comments about MK Jain onto him, and our India product team.

Although our tours can be tiring, we try to incorporate as much sightseeing as possible to ensure our passengers get the most out of their tours. We are pleased that you both saw everything that was scheduled along with more to enhance your experience, including the sunset at the Taj Mahal and the Ganges in Varanasi along with many more!

We love to hear such positive comments about MK Jain, and how he handled any issues that arose to ensure these did not effect the enjoyment of your tour.

Our local operators and India product team have worked very hard to ensure the hotels used for our 2020 tours are of a suitable standard, and it is great for us to learn that most of the accommodation allocated to you was of either good or excellent standard.

We are pleased to hear that you would travel with us again, and truly hope you have returned with some incredible memories that will remain with you for a lifetime!

Captivating China

Thursday 03 Oct 2019
Overview Rating:
Our Tour: Good
Excellent destinations and trips.
The age differences between guests on the group was too great and ability levels.
From 35 to 83.
If ages had been closer the group would have bonded better.