Reviews

Thank you for your review. I am pleased to hear that you found the virtual meeting informative and that the Q&A session afterwards helped to address any points of interest.

It is also good to know that you feel our pricing represents fair value for what we offer. We always aim to be transparent about what is included, so that our guests can make a well-informed decision before booking.

Your kind comments about the team being helpful are much appreciated, and I will be sure to share them with those involved.

Please do not hesitate to contact us if you have any questions regarding your tour.

Kind regards,
Jimmy, Wendy Wu Tours

Dear Annette,
Thank you very much for your lovely 5-star review. We are excited to learn that entire experience from the booking to the return was amazing, and your guide made it even more memorable. We sincerely appreciate your recommendation and hope to welcome you on one of our tours in the near future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Thank you for your feedback, and I’m really pleased to hear that overall you had an excellent tour with a great guide. That’s always our main goal.

However, I’m genuinely sorry to learn if you were let you down on two separate occasions, and that this took the shine off what should have been a completely positive experience. That’s not the level of service we want to provide, and I apologise for the frustration this caused.

Please could I ask you to email our customer service team directly at customer@wendywutours.co.uk with the details of what went wrong? That way, we can look into exactly what happened, address any internal issues properly, and ensure this doesn’t affect future travellers.

Thank you again for bringing this to our attention, and for still recognising the quality of the tour and guide. We hope we can restore your full confidence on a future trip.

Kind regards,
Jimmy, Wendy Wu Tours

Thank you for your kind feedback.

We are delighted to hear that your experience with Wendy Wu Tours met your expectations and that you found our service professional, informative, and friendly. We trust your upcoming trip will be just as seamless and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Thank you very much for your kind recommendation. I am delighted to hear that you have found our team knowledgeable, helpful, and happy to assist with changes, even after booking. It is especially rewarding to know that this will be your third trip with Wendy Wu Tours, and that your previous two holidays were excellent.

Thank you for your continued trust in us. We very much look forward to welcoming you on your next adventure.

Kind regards,
Jimmy
Wendy Wu Tours