Reviews

Excellent customer service - responsive and knowledgeable.

fantastic everything you could want in a holiday. One thing you should be able to tip who you want and give it to that special person who has made your experience that much better and not be told how much gratuities that you have to pay

Face-to-face advice on the holiday we were interested in was helpful and informative, as were answers to queries online.Helpful

Jade provided a good amount of information and was responsive to additional requests for further information.

Follow up from Andrew with a further incentive of a discount, resulted in a booking.

Good tour information regarding a trip to China. Helpful and prompt service.

Booking a holiday that met our needs and fitted with our timetable was far easier than we expected

Excellent knowledge, very helpful polite and courteous.

Easy to talk to the staff either by phone or email.

Loved the guides on our private tour version of Gems. Learned so much from them about China, it people history economy and life generally. Hotels were good to excellent, food was fine, transport excellent. Plan a return visit in the near future.

Absolutely fantastic trip to China. The entire experience was extremely well organised and everything ran smoothly.

All our hotels and the accommodation on the boat were of a high standard, very clean and comfortable.

The itinerary was well planned and gave us a perfect balance of iconic sights and lesser-known highlights. Each day offered something new. We visited amazing places throughout the trip and the combination of culture, history, scenery and local experiences made it truly unforgettable.

A special mention goes to our guide, Jason, who was outstanding, knowledgeable, organised and warm. He made sure the whole group was well taken care of. The local guides also brought every location to life with their knowledge.

Overall, it was a wonderful trip and one we'd happily recommend to anyone thinking of visiting China.

Very helpful - answered my questions and responded to the alterations we needed to make.
We missed out on the Black Friday offer of upgrade to Business Class flight as per Wendy Wu advertising, but that was not customer service person's fault. The web advertisement said it was available up to 12 December (and still does on their website).

Matt was very polite and helpful. He explained everything very clearly. I asked him lots of questions and he was more than happy to answer all my questions. I felt very reassured and well informed.

Jason, the National guide, was an absolute gem himself. Wendy Wu are so fortunate to have him as part of the team.
The tour was everything I hoped it would be and more. The Forbidden Palace was a delight, especially with so many in national costumes. The Terracotta Warriors were a dream come true and my main reason for travelling to China. However, the pandas of Chengdu were a very close second and hold a special place in my heart. There were so many memorable experiences that I will treasure and I am so very happy that I chose Wendy Wu as my tour operator.
My only constructive feedback is that the trip should have been rated as a 3 level difficulty. It was very full on and quite exhausting. Also it would be good to have more detail about the additional shows and excursions, as I felt 'all showed out' before the end of the trip and unsure whether I had seen the best on offer. The inability to switch off the announcements on the cruise was an annoyance as I had specifically booked this trip to have 3 days of rest and this was not made possible by such early and repeated announcements.
Thank you

Excellent, extremely well organised tour with an exciting varied itinerary that covered many of China's iconic sights. Lovely group of people of varying ages, delicious meals and comfortable hotels. Jason, our national guide, was wonderful. He had a great sense of humour, was very knowledgeable and took great care of the group every step of the way. This was my first organised tour and I would thoroughly recommend Wendy Wu to anyone thinking of booking an adventure.