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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Gems of China

Tuesday 21 Apr 2026
Overview Rating:
Our Tour: Excellent
Chose this tour as an introduction to China, with recommendation from another and wasn't disappointed. A full on 2 week tour of best sights in China. From beginning to end we were looked after to make sure we had a great experience. Our overall tour guide Ivan gave us insight into the country and made sure we were happy, local guides stepped in to show us the sights, coach drivers were great and there was no hanging around. Hotels were good with breakfast followed by authentic Chinese restaurant lunch and dinner, we didn't go hungry. From previous holiday experience I was sceptical of the optional events but they were great and glad I went. There were to many attractions to list here, have a look at the brochures for more detail.

Gems of China

Sunday 19 Apr 2026
Overview Rating:
Our Service: Excellent
I had a professional and prompt response from Cheryl following my initial email to Wendy Wu. She was able to arrange for me to join a friend on their Gems of China tour in September. When I telephoned to finalise my booking I found her to be very efficient, and as she herself had done the very same tour last year, she was able to give me useful advice based on her own experience. Overall the telephone conversation gave me great confidence that I had booked with a caring and extremely professional tour company staffed by people who know what they are doing and care about doing it well. I very much look forward to my tour and feel confident that it will be as professionally executed as my booking experience has been. Thank you Wendy Wu.

Additional Night Beijing|Gems of China

Sunday 19 Apr 2026
Overview Rating:
Our Tour: Excellent
What an amazing trip the Gems of China was. So many wonderful highlights. The trip opened our eyes to China as a tourist destination. Our national guide Ni Fan (Ivan) made us feel so welcome and was so great at making our trip a breeze. He organised everything so seamlessly. He was very calm and professional when two members of our party were injured in separate incidents. Another highlight of the trip was our group. A wonderful group of people.
We would highly recommend this tour and if you are lucky enough to get Ni Fan as your national tour guide you are in for an amazing tour.

Gems of China

Saturday 18 Apr 2026
Overview Rating:
Our Service: Excellent
Sales supervisor Natasha was helpful friendly & professional. Answered all our questions. Booked the Gems of China tour over the phone we are happy with our choice. This is the first time we have booked with Wendy Wu and would certainly book with this company again.

Gems of China

Thursday 16 Apr 2026
Overview Rating:
Our Tour: Excellent
Thank you Eddie, for being such an amazing guide. You didn’t just show us the sights — you shared the stories, the culture, and your genuine love for all the places we visited. You kept us safe, on time, and smiling the whole way. We’re leaving with great memories, thanks to you.
Thank you also for your patience, knowledge, and great energy. This trip wouldn’t have been the same without you. We really appreciate everything you did for us.
We’d like to express our sincere thanks to you for your excellent leadership throughout this tour. Your expertise, organization, and attention to detail in made this experience smooth and enjoyable. Thank you for going above and beyond, for not losing anyone, for answering a million questions, and for making history actually interesting! We couldn’t have asked for a better guide.

Gems of China

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Excellent service great customer service and good pricing.
documentation is fantastic.

Our Response

That's great to hear and do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Gems of China

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Great service , very organised

Our Response

So glad everything went smoothly for you and thanks a million for the lovely feedback. Jimmy, Wendy Wu Tours.

Gems of China - Upgraded Departure, Thailand Highlights

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Beau did a great job guiding us through our booking. The roadshow was great too and Keith Norman did a great job explaining and describing China. We booked Thailand too back to back.

Our Response

Thank you so much for your wonderful 5 star review!
We’re delighted to hear that Beau took great care of you throughout your booking — we’ll be sure to pass on your kind words. It’s also fantastic to hear that you enjoyed the roadshow, and that Keith brought China to life with his explanations and insights.
Booking Thailand back‑to‑back sounds incredibly exciting — what an adventure you have ahead!

We truly appreciate you choosing to travel with us and taking the time to share your experience. If there’s anything you need as you prepare for your trips, we’re always here to help.

Gems of China

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Really easy, friendly and professional, nothing was a problem. We had a couple of requests that were accommodated, excellent

Our Response

Hi Paul,

Thank you very much for your kind feedback!

We’re delighted to hear that you found the service easy, friendly, and professional, and that your requests were accommodated without any hassle. That’s exactly the experience we aim to provide.

We hope you have an amazing time when your tour comes around. If there’s anything you need in the meantime, please don’t hesitate to get in touch.

Best regards,
The Wendy Wu Tours Team

Gems of China

Sunday 22 Feb 2026
Overview Rating:
Our Service: Excellent
Excellent customer service - responsive and knowledgeable.

Our Response

Thank you for taking the time to leave us your kind review and 5 stars.

We are so glad that you have found our service to be excellent - this is what we strive for every time.

We look forward to welcoming you on your tour.

Gems of China

Saturday 07 Feb 2026
Overview Rating:
Our Service: Excellent
fantastic everything you could want in a holiday. One thing you should be able to tip who you want and give it to that special person who has made your experience that much better and not be told how much gratuities that you have to pay

Our Response

Dear Customer,
Thank you for your lovely 5-star review. We are thrilled that your holiday was fantastic. We appreciate and value your feedback as it will helps us to refine our tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Gems of China

Wednesday 04 Feb 2026
Overview Rating:
Our Service: Excellent
Face-to-face advice on the holiday we were interested in was helpful and informative, as were answers to queries online.Helpful

Our Response

Thank you so much for your lovely review!
We’re delighted to hear that the face‑to‑face holiday advice was helpful and informative, and that your online queries were answered just as clearly.

We really appreciate your feedback and are always here to help with anything you need

Gems of China

Wednesday 28 Jan 2026
Overview Rating:
Our Service: Excellent
Jade provided a good amount of information and was responsive to additional requests for further information.

Follow up from Andrew with a further incentive of a discount, resulted in a booking.

Gems of China

Sunday 25 Jan 2026
Overview Rating:
Our Service: Excellent
Good tour information regarding a trip to China. Helpful and prompt service.

Gems of China , Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Excellent
Booking a holiday that met our needs and fitted with our timetable was far easier than we expected