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Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Journey through Japan - HN

Thursday 25 Sep 2025
Overview Rating:
Our Tour: Excellent
Excellent well organised tour , our tour guide was top class, enjoyed every moment.

Japan Uncovered

Friday 19 Sep 2025
Overview Rating:
Our Tour: Excellent
I just returned from Japan Uncovered and I couldn’t recommend it highly enough. The food was amazing and a great variety , the guide was fantastic , organised and very knowledgeable. Itinerary was perfect a couple of long days but generally we had a couple of hours free time before dinner .

Japan Uncovered

Friday 19 Sep 2025
Overview Rating:
Our Service: Excellent
This is my second attempt to book with Wendy Wu. The first time nobody rang me back, which for £10,00 was a little off. I booked this time despite not being offered another airport. We don't all live in the south-east! Wendy Wu doesn't offer a taxi service, which most other companies do, but they do offer a useless few days in Hong Kong, which if you are part of a solo group isn't very useful, particularly as a woman travelling alone. I fully expect to be charged an extortionate amount of money to fly from Manchester, which plus the car will add a substantial amount. I do hope you are going to be worth it.

Our Response

I'm so sorry to hear that you have been anyway unhappy with our service. I asked our Sales Manager, Andy, to give you a call and I believe that he has resolved matters to your satisfaction. Please do let me know if we can offer you any further assistance. Many thanks and kind regards, Jimmy, Wendy Wu Tours.

Discover Japan - HN

Friday 12 Sep 2025
Overview Rating:
Our Service: Good
recommended by a family member, found wendy Wu very helpful in deciding whch tour to Japan to chose and info on availability. flight options were explained (novice as solo traveller not used to upgrading) Talked through booking process once decision made and completed efficiently

Our Response

That's great to hear and thanks so much for your review. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Discover Japan - HN

Thursday 04 Sep 2025
Overview Rating:
Our Service: Excellent
Very helpful & efficient telephone booking service , brilliant

Our Response

Glad to be of service! Do let us know if anything springs to mind that we can help you with. Thanks, Jimmy, Wendy Wu Tours.

Jewels of Japan - HN

Monday 01 Sep 2025
Overview Rating:
Our Service: Excellent
Lots of advice given as to the best way to book the trip from an extremely knowledgeable assistant.
Much time given to planning of an individual trip.

Our Response

Thanks so much for your review, I'll make sure that your travel consultant is aware of your lovely feedback. Many thanks, Jimmy, Wendy Wu Tours.

Jewels of Japan

Sunday 31 Aug 2025
Overview Rating:
Our Service: Good
Booking was easy, Liz informative and helpful with various decisions.

Jewels of Japan - HN

Wednesday 27 Aug 2025
Overview Rating:
Our Service: Good
Easy to deal with.

Japan by Rail

Tuesday 26 Aug 2025
Overview Rating:
Our Service: Excellent
Very. Helpful advisors plus visa service.
The inclusive holidays are very attractive with interestingl destinations

Our Response

Thanks so much your review, we're really proud of our travel consultants, they really are the best in the business. Your tour will come round really quick and we can't wait to hear from you when you come back! In the meantime, do let us know if we can be of any help at all. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Monday 25 Aug 2025
Overview Rating:
Our Service: Excellent
Excellent first impression from our telephone enquiry on Saturday 23 August with your representative, Artie regarding a trip to Japan.
We decided to follow up and the holiday was booked that very afternoon because in addition to all the details in the brochure everything was explained to us in a concise and informative manner.

Our Response

Artie was delighted to receive your review, she hasn't stopped smiling! Thanks for your feedback, it is very much appreciated and do let us know if you ever have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Jewels of Japan - HN

Sunday 24 Aug 2025
Overview Rating:
Our Service: Excellent
Very responsive to requests

Japan Uncovered

Saturday 23 Aug 2025
Overview Rating:
Our Service: Excellent
I have always found Wendy Wu excellent.

Our Response

Thanks so much for sharing your thoughts. Much appreciated. Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 16 Aug 2025
Overview Rating:
Our Service: Excellent
Very prompt in replying to messages and calling. Sorted out alternative flights. Took account of coeliac needs. Very efficient and personable staff

Our Response

Thanks for your lovely review! Do let us know if you have any questions in the run up to your tour. Kind regards, Jimmy, Wendy Wu Tours.

Japan by Rail

Wednesday 13 Aug 2025
Overview Rating:
Our Service: Good
We dealt with Vanessa who was very helpful as we looked at different options and gave us very knowledgeable advice.

Our Response

Thank you so much for your kind words. We’re delighted to hear that Vanessa was able to guide you through your options and provide helpful, knowledgeable advice. Have a fantastic time on your tour when the time comes!

Jewels of Japan - HN

Saturday 09 Aug 2025
Overview Rating:
Our Service: Excellent
Very helpful booking a holiday to Japan.

Our Response

That's great to hear and thank you so much for taking the time to submit your review; it is very much appreciated. Please let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?
Experience & Expertise
  • Australia's leading Asia & Beyond Specialist
  • Over 25 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
  • Seamless, end to end holidays
  • Global award-winning service
  • Highly Experienced Guides
  • Fully ATAS and IATA accredited
Don't just take our word for it
  • 5* Trip Advisor rating
  • The Winner of Best Specialty Wholesaler
  • - National Travel Industry Awards
National Travel Industry Awards