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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan by Rail

Wednesday 15 Jul 2026
Overview Rating:
Our Tour: Excellent
The tour was everything I had hoped for.
Superbly organised and very well documented.
Kumiko's guiding was second to none, her sunny disposition and attention to all details always made for the smoothest arrangements as we traveled.
Everyone in our group was only too pleased to generously thank Kumi for her commitment and professionalism.
I send her love and my best wishes.

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and knowledgeable staff. Was very patient with all our questions and provided us with answers and suggestions.

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and profesional when dealing with enquiries .
Efficient in responding to requests.
Easy to talk to and very approachable.
Gives you confidence in the company you’re dealing with.
Nothing is too much trouble.
Looking forward to our holiday.

Japan Uncovered

Tuesday 14 Jul 2026
Overview Rating:
Our Service: Excellent
Very quick replies to questions. Very straightforward booking process by phone

Our Response

That's great to hear and thanks so much for your review. Please let us know if you have any questions regarding your tour. We're always happy to help.
Thanks, Jimmy, Wendy Wu Tours

Jewels of Japan

Saturday 11 Jul 2026
Overview Rating:
Our Service: Excellent
I'm basing this review on the booking process. I found responses to queries, and I had quite a few, were dealt with promptly and clearly. There seemed to be no problem with asking a lot of questions. The person we dealt with was Joe and he was pleasant and polite. We're looking forward to the actual holiday in March next year.

Our Response

Thank you for taking the time to share your experience of the booking process. It is particularly encouraging to hear that your queries were met with prompt and clear responses, as we believe no question is too small when it comes to planning a tour.

I am very glad that Joe made such a positive impression. He is a valued member of our team, and I will make certain that your kind comments are passed on to him personally. He'll be delighted!

We are very much looking forward to welcoming you on tour in March next year. Should you think of anything else in the meantime, please do not hesitate to contact us.

Kind regards,
Jimmy, Wendy Wu Tours

Discover Japan

Friday 10 Jul 2026
Overview Rating:
Our Service: Excellent
Good advice through online virtual meeting with Q&A afterwards.
Prices for what they provide seem reasonable.
Very informative and helpful

Our Response

Thank you for your review. I am pleased to hear that you found the virtual meeting informative and that the Q&A session afterwards helped to address any points of interest.

It is also good to know that you feel our pricing represents fair value for what we offer. We always aim to be transparent about what is included, so that our guests can make a well-informed decision before booking.

Your kind comments about the team being helpful are much appreciated, and I will be sure to share them with those involved.

Please do not hesitate to contact us if you have any questions regarding your tour.

Kind regards,
Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 08 Jul 2026
Overview Rating:
Our Service: Excellent
I spoke with Steve and he was most helpful. I was impressed with the ease of booking and his competence.

Our Response

Many thanks for your review. I sent this over to Steve and he was delighted that you were happy with his service.

Do let us know if you have any questions about your tour; we're always happy to help.

Thanks,

Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 04 Jul 2026
Overview Rating:
Our Service: Good
Effecient and knowledgable.
Service the same as 10 years ago when went to China with Wendy Wu

Our Response

That's great to hear! Thanks so much for your review and please just give us a call if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

A Week in Japan

Thursday 25 Jun 2026
Overview Rating:
Our Service: Excellent
really helpful, spoke to 2 people about holiday and what we wanted, both very knowledgeably and helped me make up mind on where we wanted to stay. Cant wait to go now!!

Our Response

That's brilliant to hear, thank you! It's exactly what we aim for, so I'm glad the team helped steer you towards the right choice. Nothing beats that pre-trip excitement, we'll make sure the rest lives up to it.

Jimmy, Wendy Wu Tours

Ancient Empires of China & Japan

Wednesday 24 Jun 2026
Overview Rating:
Our Service: Excellent
Very swift responses. Very informative. Nothing too much trouble.
Made me feel confident about booking a trip.

Our Response

Thank you, that means a lot. Swift, thorough, and hassle-free is exactly how we want every enquiry to feel. I'm delighted we could give you the confidence to book, and we're very much looking forward to taking care of the rest.

Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 23 Jun 2026
Overview Rating:
Our Service: Excellent
My initial enquiry was dealt with in a friendly and efficient manner.
Cheryl was very helpful in finding the best Business Class rate and in amending the connection to allow a more comfortable layover.

Our Response

Thanks for this, Cheryl will be thrilled to hear your kind words. I'm glad she could find you a competitive Business Class fare and smooth out the connections too; those little details really do make a difference. Wishing you a comfortable and enjoyable journey.

Jimmy, Wendy Wu Tours

Japan Uncovered

Monday 22 Jun 2026
Overview Rating:
Our Tour: Good
Very well organised tour with excellent guide however the food was very disappointing for our vegetarian daughter. She was fed up of being served pasta and salad. She was looking forward to sampling ramen and cucumber sushi however this was never on the menu. It’s a shame as Japan is a paradise for foodies.

Our Response

Thank you for your feedback, and I'm pleased the organisation and guide were so well received.

I take your point about your daughter’s dining experience, Japan is indeed a food lover's dream, though vegetarian versions of local classics like ramen and sushi can be harder to find on standard tour menus, as they often feature fish-based broths or ingredients. We do note all dietary preferences in advance, but I appreciate this was a disappointment for her. We'll certainly keep this in mind for future menu planning.

Thanks again for travelling with us, and I hope the rest of the trip was thoroughly enjoyed.

Jimmy, Wendy Wu Tours

Additional Night Beijing|Additional Night Tokyo – HN|Discover Japan - HN|Majestic Yangtze

Monday 22 Jun 2026
Overview Rating:
Our Tour: Excellent
I did two adventures back-to-back with a two-day break in between. I loved both tours - quite different in terms of style. China we had a national guide travelling with us and local guides taking us around the sites. For Japan, we had a national guide that doubled as our local guide. All the guides spoke exceptional English and were friendly and professional and extremely knowledgeable. The days are quite busy - most starts were around 8.30/9.00am and often finished by 5.00pm. I loved it all - I enjoy walking and experiencing/seeing different activities, temples, cultures etc. Be prepared for stairs and needing to take shoes off at temples. Not a whole lot of free time, but it is factored in. One thing for sure - you will NEVER go hungry on a WW tour! Bring elasticised pants with you! The hotels were fabulous - largish rooms, good amenities, bottled/filtered water available. Many had in-house washers and dryers. Swimming in hotel pools is difficult - in China one of the hotels required me to wear a swim cap and in Japan, the pools are Onsen and male and female are separate, and you need to bathe nude - something I was not aware of. Some of the hotels are located a fair way out from the CBD/main city areas so not much to do or shop at in the evenings. The transport was great - modern, clean buses with professional drivers. Bullet train experiences were great. We did a metro ride in Japan. Everything is taken care of - all you need to do is be at the meeting spots on time and the rest is taken care of. Definitely get what you pay for - service, professionalism and a good time!

Our Response

Dear Customer,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear how much you enjoyed both your China and Japan adventures, and that the different touring styles added to your experience. It’s especially lovely to know our guides made such a positive impression with their knowledge and care.
We’re so pleased everything ran smoothly and that you felt well looked after throughout. Thank you as well for sharing your helpful tips—future travelers will really benefit from them!
We truly appreciate you taking the time to share your experience and hope to welcome you on another adventure soon.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Jewels of Japan

Sunday 21 Jun 2026
Overview Rating:
Our Service: Excellent
friendly, informed staff. professional presentation. very enjoyable experience

Our Response

That's great to hear! Thanks so much for your review, and do let us know if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

China by Land, Japan by Sea - Balcony Cabin - Cruise & Tour - Alt itinerary E

Friday 19 Jun 2026
Overview Rating:
Our Service: Excellent
Joe Day very helpful & knowledgeable.

Our Response

Many thanks and I'll make sure Joe is sent a copy of your feedback. Do let us know if you have any questions before you depart. Thanks, Jimmy, Wendy Wu Tours