Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Japan by Rail

Wednesday 04 Feb 2026

Overview Rating:

Our Service: Excellent

Made one phone call spoke to a very helpful young lady named Jade, told her exactly what I wanted fantastic advice, would recommend Wendy Woo to anyone.

Japan Uncovered

Monday 02 Feb 2026

Overview Rating:

Our Service: Excellent

great very informative and efficient.

Japan Uncovered

Sunday 01 Feb 2026

Overview Rating:

Our Service: Excellent

Could not be more helpful. We booked through Dedtinations. The lady at the desk was great at providing us with info. After some thought, we opted to book and were sorted by Chris (Friday show). Although he was selling us a holiday, he was very very helpful; funny without being over the top. I had to speak to a lady in the office to give personal details. She was also excellent too. Altogether it was an excellent experience and i would recommend Wendy Wu to others

Japan Uncovered

Sunday 01 Feb 2026

Overview Rating:

Our Service: Excellent

The travel agents were knowledgeable, easy to communicate with, and nothing but pleasant and polite and did their utmost to get us the best deal.

Japan Uncovered

Saturday 31 Jan 2026

Overview Rating:

Our Service: Excellent

Byron was polite, experienced and very knowledgeable.

Japan Uncovered

Saturday 31 Jan 2026

Overview Rating:

Our Service: Excellent

We met John at the Olympia travel show. We went through our requirements and he came up with the best tour for us. The experience was very relaxed and jovial. So far (not going until next year) everything has been fine and we are hoping things stay that way over the coming months.

Japan Uncovered

Friday 30 Jan 2026

Overview Rating:

Our Service: Excellent

Was very easy to navigate and explore and then choose my trip. Very detailed information.
Only downside is there are no hotels listed to look at.
Everything else was set out in good detail.

Our Response

Dear Customer!
Thank you so much for your lovely 5-star review!
We’re delighted to hear you found the website easy to navigate and the trip information clear and detailed. Just to let you know, a proposed hotel list is available on the website for each tour. Thanks again for your helpful feedback — we really appreciate it!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Friday 30 Jan 2026

Overview Rating:

Our Service: Excellent

great attention to detail in finding the tour which included the greatest number of the places my Japanese friend had recommended I visit and then real effort to find the best possible deal on business class flights. I want to China with Wendy Wu tours last year which was Superbad I have every confidence this year's trip to Japan will be up to the same very high standard

Japan Uncovered

Thursday 29 Jan 2026

Overview Rating:

Our Service: Excellent

Informative and to the point. Booking was straightforward and easily completed by phone. No hesitation in recommending Wendy Wu's service.

Japan & the Scenic South

Thursday 29 Jan 2026

Overview Rating:

Our Service: Excellent

I have not experienced a holiday with Wendy Wu Tours yet but so far I have been very impressed with the service I have received and the help I’ve been given to decide on which tour to go on and when.

Moroccan Odyssey

Wednesday 28 Jan 2026

Overview Rating:

Our Service: Excellent

We have been impressed with trips to Japan and to China. The guides have been superb and all the arrangements went without problems.

Japan & South Korea Explored

Tuesday 27 Jan 2026

Overview Rating:

Our Service: Excellent

Great variety of tours which were discussed in full with me. Agent was clear and very helpful. Would recommend.

Additional Night Tokyo – HN|A Week in Japan - HN

Tuesday 27 Jan 2026

Overview Rating:

Our Service: Excellent

Called 1300 number & quickly spoke to Reservation Specialist. Cameron was very knowledgeable & explain details of tour, booking process & payment schedule. I have paid deposit for your to Japan in 2027

Our Response

Dear Kim!
Thank you so much for your kind words! We’re delighted Cameron could help and that your Japan 2027 tour is all booked. We can’t wait to welcome you on this amazing journey!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Off-Beat Japan

Monday 26 Jan 2026

Overview Rating:

Our Service: Excellent

Lots of clear brochure information, including price structure and good detail about the tours. Friendly and helpful staff, and a very straightforward and positive experience overall!

Experience Japan - HN

Monday 26 Jan 2026

Overview Rating:

Our Service: Excellent

Very good. Lucy was very helpful when I wanted to include a friend as a share person for accommodation.