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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan Uncovered

Tuesday 07 Apr 2026
Overview Rating:
Our Tour: Excellent
A fabulous tour of Japan lead from start to finish by our excellent guide, Kaori. We were on the move every day and couldn’t have fit any more into the holiday. There were very early mornings and soon nights and lots of travelling. Hotels were excellent and the food was so fresh and varied. Everything was included and we would like to thank Wendy Wu for a very enjoyable and memorable holiday.

Japan Uncovered

Monday 06 Apr 2026
Overview Rating:
Our Tour: Excellent
An amazing escorted trip visiting a great variety of areas and interesting places showcasing Japan's culture and scenery. So well organised and the tour guide was not only professional but went out of her way to make sure everyone's needs were being catered for. She made it seamless when moving from place to place and all the eateries.
I would recommend this company

Our Response

Thank you so much for your wonderful feedback!
I will be sure to pass along your kind words to your tour guide, she will be delighted to hear of your feedback.

At Wendy Wu Tours, we take great pride in delivering exceptional service and authentic travel experiences, and reviews like yours make it all worthwhile. Thank you for recommending us, it truly means the world.

We would love to welcome you on another adventure in the future, whether back to Japan or to one of our many other destinations across Asia and beyond.

Thanks again for your review.

Jimmy
Wendy Wu Tours

Japan Uncovered

Monday 06 Apr 2026
Overview Rating:
Our Tour: Excellent

Our Response

Many thanks for your 5 star review! Jimmy, Wendy Wu Tours.

A Week in Japan

Friday 03 Apr 2026
Overview Rating:
Our Service: Excellent
Very easy to book what I wanted. The lady I spoke to was friendly and helpful.

Our Response

That's great to hear and do let us know if you have any questions regarding your tour. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Tour: Good
Great tour. Full on! Great group as well. It certainly uncovered Japan. Some hotels a bit tired and some food not brilliant. A few tweaks and it could be excellent!

Our Response

Many thanks for your comments and we'll make sure our product manager receives your feedback about the hotels and food. Kind regards, Jimmy, Wendy Wu Tours..

Best of Japan

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
I’ve had a very smooth booking experience with Wendy Wu UK. The representative was very timely and thorough in responding to my questions; very important to me as I’m located in Canada.
I did find a purported Wendy Wu website with Canadian contact information; however, no one ever responded to my phone calls and messages.

Our Response

That's great to hear your feedback about our UK office and do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very efficient, professional and an excellent website with lots of options and we found our perfect tour - looking forward to October 2027 now. Thank you

Our Response

Thanks so much, you've just made my day (and the whole team's too!). So glad you found the website easy to use and that we could help you track down your perfect tour. October 2027 feels like a little lifetime away, but it'll be here before you know it, and it's going to be fabulous! If you need anything between now and then please just let us know. Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very smooth positive booking process

Our Response

That's great to hear. Do let us know if you have any questions regarding your tour. Thanks, Jimmy Wendy Wu Tours

A Week in Japan

Friday 13 Mar 2026
Overview Rating:
Our Service: Excellent
The Travel Consultant Jade Moore was very friedly and helpful Tjhe brochure is good.

Our Response

Jade will be delighted to read your feedback. Many thanks for your comments. Jimmy, Wendy Wu Tours.

Japan by Rail

Tuesday 10 Mar 2026
Overview Rating:
Our Tour: Excellent
Enjoyable 3 week holiday supported by a fantastic guide (Kumo)

Our Response

Dear Graeme,
We greatly appreciate your kind words and 5-star review! It’s fantastic to know that your guide made your journey so special.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
Very competent and helpful staff. Good value flight upgrades offered and easy and quick to book including flight seats. As a previous customer we had a great experience touring China and our national tour guide was exceptional. Lots of good authentic local food in local restaurants. Great company for escorted tours particularly China and far east.

Our Response

That's great to hear and thanks so much for your five star review. Jimmy, Wendy Wu Tours.

Christmas in Japan - HN

Tuesday 03 Mar 2026
Overview Rating:
Our Service: Good
Our 1st guide was not the best apparently our original guide couldn't do this tour. Our next 2 were excellent . this was rated as a level 1. the long bus trips probably level 2. there was a very long bus ride several hours with our 1st comfort stop 4hrs into the trip, a bit too long for us oldies! I think the tour could be a day or so longer as it was rushed at times.
the tour was great overall and I enjoyed it .

Our Response

Hi Carol,

Thank you for taking the time to share your feedback on your Saudi Arabia tour. We’re really pleased to hear that you enjoyed the trip overall and that the latter part of the journey, with your second and third guides, helped make it a memorable experience.

We’re sorry to hear that the start of the tour didn’t quite meet expectations, and we appreciate you highlighting this. Your comments about the first guide, the longer coach journeys, and the timing of comfort stops are valuable and will be shared with our operations team for review. Saudi Arabia is a vast destination, and travel between some of the key highlights can involve longer drives, but feedback like yours helps us continue refining the pacing and overall comfort of the itinerary.

It’s great to hear that overall you still found the tour enjoyable. Thank you again for travelling with us and for sharing your thoughts.

Warm regards,
The Wendy Wu Tours Team

Japan Uncovered

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Very efficient, helpful and professional, in particular Natasha Beach who assisted me throughout the whole process

Our Response

Thank you so much for your brilliant 5‑star review!
We’re delighted to hear that you found the service efficient, helpful, and professional. It’s wonderful to know that Natasha supported you so well throughout the whole process — we’ll be sure to pass on your kind words.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us. If there’s anything else you need as your trip approaches, we’re always here to help.

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
So far the only experience I have had is making a booking via the web & speaking with one of the staff who was friendly & co-operative. It's too soon to comment further.

Our Response

Thank you for your feedback!

We’re glad to hear that your booking experience so far has been smooth and that our team has been friendly and helpful. There’s plenty more to come, and we hope the rest of your journey with us continues just as positively.

If you have any questions or need support as you prepare for your trip, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,
The Wendy Wu Tours Team

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
Great staff who were very helpful.

Our Response

Dear Customer,
Thank you for your kind 5-star review. Our team will be happy to hear your feedback.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours