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Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence
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Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan Uncovered

Friday 20 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Japan Uncovered

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and respond quickly to email queries.

Japan Uncovered

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
Cheryl has been excellent trying to sort our autumn trip to Japan, very helpful and very patient😊

Our Response

Thank you so much for your lovely 5‑star review!
We’re delighted to hear that Cheryl has been so helpful and patient while arranging your autumn trip to Japan. We’ll be sure to pass on your kind words — they’ll mean a lot to her.
If there’s anything more you need as your plans come together, we’re always here to help.

Japan Uncovered

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
Loved the presentation ( Belfast), so many different trips that I wanted to go on, lol. The biggest decision is which one to do first,😂😂

I booked a trip to Japan at the end of it.

Our Response

Thank you so much for your fantastic 5‑star review! We’re delighted to hear how much you enjoyed the Belfast presentation — it’s wonderful that so many of our tours inspired you. Choosing the first one is definitely the hardest part!

We’re thrilled you decided to book a trip to Japan, and we can’t wait to help make it an unforgettable experience. If you need anything in the lead‑up to your adventure, we’re always here to help.

Jewels of Japan

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
I was pleased with the friendliness & knowledge of the Staff.

Japan by Rail

Wednesday 04 Feb 2026
Overview Rating:
Our Service: Excellent
Made one phone call spoke to a very helpful young lady named Jade, told her exactly what I wanted fantastic advice, would recommend Wendy Woo to anyone.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that Jade was so helpful and able to give you exactly the advice you needed for your trip to Japan.

It’s wonderful to know you’d recommend Wendy Wu Tours to others — we truly appreciate it.

We hope you have an amazing time in Japan and we’re here if you need anything else!

Japan Uncovered

Monday 02 Feb 2026
Overview Rating:
Our Service: Excellent
great very informative and efficient.

Japan Uncovered

Sunday 01 Feb 2026
Overview Rating:
Our Service: Excellent
Could not be more helpful. We booked through Dedtinations. The lady at the desk was great at providing us with info. After some thought, we opted to book and were sorted by Chris (Friday show). Although he was selling us a holiday, he was very very helpful; funny without being over the top. I had to speak to a lady in the office to give personal details. She was also excellent too. Altogether it was an excellent experience and i would recommend Wendy Wu to others

Japan Uncovered

Sunday 01 Feb 2026
Overview Rating:
Our Service: Excellent
The travel agents were knowledgeable, easy to communicate with, and nothing but pleasant and polite and did their utmost to get us the best deal.

Japan Uncovered

Saturday 31 Jan 2026
Overview Rating:
Our Service: Excellent
Byron was polite, experienced and very knowledgeable.

Japan Uncovered

Saturday 31 Jan 2026
Overview Rating:
Our Service: Excellent
We met John at the Olympia travel show. We went through our requirements and he came up with the best tour for us. The experience was very relaxed and jovial. So far (not going until next year) everything has been fine and we are hoping things stay that way over the coming months.

Japan Uncovered

Friday 30 Jan 2026
Overview Rating:
Our Service: Excellent
Was very easy to navigate and explore and then choose my trip. Very detailed information.
Only downside is there are no hotels listed to look at.
Everything else was set out in good detail.

Our Response

Dear Customer!
Thank you so much for your lovely 5-star review!
We’re delighted to hear you found the website easy to navigate and the trip information clear and detailed. Just to let you know, a proposed hotel list is available on the website for each tour. Thanks again for your helpful feedback — we really appreciate it!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Japan Uncovered

Friday 30 Jan 2026
Overview Rating:
Our Service: Excellent
great attention to detail in finding the tour which included the greatest number of the places my Japanese friend had recommended I visit and then real effort to find the best possible deal on business class flights. I want to China with Wendy Wu tours last year which was Superbad I have every confidence this year's trip to Japan will be up to the same very high standard

Japan Uncovered

Thursday 29 Jan 2026
Overview Rating:
Our Service: Excellent
Informative and to the point. Booking was straightforward and easily completed by phone. No hesitation in recommending Wendy Wu's service.

Japan & the Scenic South

Thursday 29 Jan 2026
Overview Rating:
Our Service: Excellent
I have not experienced a holiday with Wendy Wu Tours yet but so far I have been very impressed with the service I have received and the help I’ve been given to decide on which tour to go on and when.

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?
Experience & Expertise
  • Australia's leading Asia & Beyond Specialist
  • Over 25 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
  • Seamless, end to end holidays
  • Global award-winning service
  • Highly Experienced Guides
  • Fully ATAS and IATA accredited
Don't just take our word for it
  • 5* Trip Advisor rating
  • The Winner of Best Specialty Wholesaler
  • - National Travel Industry Awards
National Travel Industry Awards