Reviews

Thank you for your wonderful feedback and for choosing Wendy Wu Tours,. I'm delighted to hear you enjoyed the itinerary, hotels, meals, and especially your guide and that you learned so much about Japan. Your feedback is very helpful: we aim to balance sightseeing with comfort, but I appreciate your point about the early returns to hotels. I'll share this with our product team to see if we can add more flexibility or optional activities on those afternoons for future tours. We'd love to welcome you back to Japan or another destination soon.

Jimmy, Wendy Wu Tours

Thank you for your review and for choosing Wendy Wu Tours for your Japan journey. I'm really pleased that you found the tour well-planned and that it covered the areas you wanted to visit while giving you a genuine taste of Japanese cuisine.

You're absolutely right about the language barrier; Japan is easier to navigate with a guide, and I'm glad ours was essential to your experience. That's why we always include expert local guides.

I appreciate your honest feedback regarding the wine. Japan does tend to have higher prices for Western wines due to import taxes, and portion sizes can be smaller than what many travellers are used to. I'll pass your comments to our product team so we can better manage expectations or suggest alternatives in future pre-departure information.

Regarding tipping and service charges: in Japan, service charges (typically 10–15%) are often added automatically in restaurants and bars, especially for drinks. Tipping is not customary and can sometimes even be seen as rude but I can see how the service charge on wine could cause confusion. We'll review our pre-tour materials to make this clearer for future guests.

Thank you again for your feedback.

Jimmy, Wendy Wu Tours

Thank you for your wonderful review. We’re delighted to hear that you and your husband had such an amazing holiday in Japan. It’s fantastic that Yuki was so helpful and informative throughout the tour, and that the drivers made you feel safe while navigating Japan’s busy streets. We’re also pleased you enjoyed the World Heritage sites, beautiful Sakura gardens, well-located hotels and delicious Japanese meals. We’re so glad the trip was such a memorable experience.

Thank you for your wonderful review. We’re delighted to hear your China and Japan tour exceeded expectations and that Addison, Sumiko and the local guides helped make the experience so memorable. It’s great to know you enjoyed the variety of places, cultural experiences, hotels and comfortable travel throughout. We’ll be sure to pass on your kind words, and we’re so pleased you would highly recommend the tour.

Thank you for your lovely review. We’re delighted to hear Katie was so helpful and prompt in answering your questions, and that the tour was explained clearly. It’s great to know you would recommend us and are already planning to travel with Wendy Wu Tours again.

Dear Customer,
Thank you for taking the time to share your honest feedback. We are delighted to hear you enjoyed both tours and that the national guides helped make your experiences so memorable.
We also appreciate your comments regarding the coaches, accommodation and pace of the China tour, and we will ensure these are shared with the relevant teams for review.
Thank you again for travelling with Wendy Wu Tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear you were happy with the service, clear communication and the information provided during your booking process.
We also appreciate you highlighting your experience with the My Portal App and will ensure this is shared with the relevant team for review.
Thank you for choosing Wendy Wu Tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours