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Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence
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Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan Uncovered

Sunday 25 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent service so far. We had good advise for booking our tour to Japan.

Japan Uncovered

Saturday 24 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent customer service. Professional, polite and knowledgeable.

Documentation is clear and additional questions were answered efficiently.

Japan Uncovered

Friday 23 Jan 2026
Overview Rating:
Our Service: Excellent
We have travelled with Wendy Wu previously. They are amazingly helpful and just take all the stress out of booking trips of a lifetime. I had to ring several times to ask questions and they were always more than happy to help. I primarily dealt with Liz this time and she was amazing. The trips are not cheap but still excellent value for money when everything is taken into account. I would definitely recommend traveling with them.

Gems of China , Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Excellent
Booking a holiday that met our needs and fitted with our timetable was far easier than we expected

Japan Uncovered

Monday 19 Jan 2026
Overview Rating:
Our Service: Good
The Reservations Specialist responded promptly to my enquiries and assisted me with the Tour Booking process.

Japan Uncovered

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Met at DESTINATIONS show in Manchester. The representative was extremely helpful in arranging a booking. Very happy with the service received and have travelled before with Wendy Wu, always well looked after.

Our Response

Thank you for your kind feedback.

We are pleased to hear that our representative at the Manchester Destinations Show was extremely helpful in arranging your booking. It is wonderful to know that, as a returning traveller, you continue to feel well looked after. We trust your upcoming trip with Wendy Wu Tours will be just as enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Andy was great he listened and advised which tour would suit us. We are now looking forward to actually going on this bucket list holiday. We knew we would be given great advice as our friends recommended Wendy Wu to us .

Our Response

Thank you for your lovely feedback.

We are thrilled to hear that Andy was able to listen carefully and advise on the tour that best suited you. It’s wonderful that your friends’ recommendation led you to us, and we trust your holiday will be everything you’re looking forward to and more.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Thursday 15 Jan 2026
Overview Rating:
Our Service: Good
Being digitally challenged excellent support to complete the customer portal information`Thanks`

Our Response

Thank you for your feedback.

We are pleased to hear that our team was able to provide excellent support in completing the customer portal.

We trust the rest of your journey with Wendy Wu Tours will be just as straightforward and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Monday 12 Jan 2026
Overview Rating:
Our Service: Excellent
Jo was a extremely polite mannered, very confident, answered all my questions/concerns, he came across as been a professional and experienced travel agent, reassuring me that Wendy Wu had a dedicated team that could deal with any queries at any time, valid information about my holiday was sent with my confirmation of booking. Thank you JO .

Our Response

Thank you for your kind feedback.

We are delighted to hear that Joe was polite, professional, and able to answer all your questions, providing reassurance about our dedicated team and the support available. It’s wonderful to know the booking process and confirmation information gave you confidence.

We trust your upcoming holiday with Wendy Wu Tours will be just as seamless and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Sunday 11 Jan 2026
Overview Rating:
Our Service: Excellent
Matt spent about an hour discussing my holiday with me and did the booking. He was very helpful.

Our Response

Thanks for your review, Matt will be delighted to receive your feedback!

Do let us know if we can help or if you have any questions relating to your booking.

Thanks

Jimmy
Wendy Wu Tours

Japan Uncovered

Tuesday 06 Jan 2026
Overview Rating:
Our Service: Excellent
The responses from the chat site were not as rapid as I expected but once we talked on the phone, my questions were answered fully with various suggestions. I was able to recheck information and select aspects of the trip which mattered.

Our Response

That's wonderful to hear. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Sunday 07 Dec 2025
Overview Rating:
Our Tour: Excellent
We had an amazing time time. We couldn’t have asked for any more

Our Response

That's wonderful to hear! Hoping to be of service to you again. Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 04 Dec 2025
Overview Rating:
Our Tour: Excellent
An unforgettable experience in a fascinating country thanks to Wendy Woo’s expert team.

Japan Uncovered - HN

Tuesday 02 Dec 2025
Overview Rating:
Our Tour: Good
We saw many beautiful places and enjoyed many different cultural experiences. The Japanese food was delicious but some of the 'western' style meals were disappointing. I would prefer to eat food which is local. The autumn colours were stunning and the weather was ideal for sightseeing. Our guides and drivers were all outstanding.

Japan Uncovered

Sunday 30 Nov 2025
Overview Rating:
Our Service: Excellent
Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?
Experience & Expertise
  • Australia's leading Asia & Beyond Specialist
  • Over 25 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
  • Seamless, end to end holidays
  • Global award-winning service
  • Highly Experienced Guides
  • Fully ATAS and IATA accredited
Don't just take our word for it
  • 5* Trip Advisor rating
  • The Winner of Best Specialty Wholesaler
  • - National Travel Industry Awards
National Travel Industry Awards