The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan Uncovered

Thursday 24 Sep 2026
Overview Rating:
Our Tour: Good
I very much enjoyed the variety of places that we visited. I thought the pace was quite full-on and would have liked a bit more down time eg free afternoons or similar.

Our guide, Marino, was superb. She was extremely well organised, knowledgeable and helpful. She made sure we visited sites at times that avoided the worst of the crowds (wherever she could).

The main thing that I didn’t enjoy was that I felt that there was too much food / too many meals. Personally, I really don’t feel the need to have an extensive lunch, and felt this took up quite a bit of time and led to a lot of waste. Having said that, it was nice to try a wide selection of different foods.

Our Response

Many thanks for your review. I’m delighted that you enjoyed the variety of places visited and that Marino helped make the tour so memorable. It’s great to hear how well organised, knowledgeable and helpful she was, and that she did her best to time visits away from the busiest crowds. Please be assured I'll pass your feedback to her office so she receives the recognition she deserves. She'll be delighted!

I’m sorry that the pace felt too full-on and that you would have valued more free time. We know everyone travels differently, and your comments about allowing more downtime, such as free afternoons, are very useful. I’m also grateful for your honest feedback about the meals. We include meals to showcase local cuisine, but I appreciate that extensive lunches can feel unnecessary and lead to waste. Please be assured that your points will be shared with our product team as we review future itineraries.

We hope to welcome you on another Wendy Wu Tours holiday in the future and thanks again for your review.

Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 15 Sep 2026
Overview Rating:
Our Service: Excellent
Helpful, knowledgeable

Our Response

Thanks for your five star review!

Kind regards

Jimmy, Wendy Wu Tours

Japan Uncovered

Monday 31 Aug 2026
Overview Rating:
Our Tour: Excellent
Excellent trip, the guide was superb.

Our Response

Hi Jeannette,

Thank you for your feedback. We’re delighted to hear you had an excellent trip and that your guide was superb. We hope to welcome you on another Wendy Wu Tours adventure in the future.

Best Regards,
The Wendy Wu Tours Team

Japan Uncovered

Monday 31 Aug 2026
Overview Rating:
Our Tour: Excellent
Well organised with an excellent guide who managed our group very well and imparted detailed local knowledge and history at each location visited.
Hotel accommodation was of a good standard and there was a good variety and range of Japanese food presented. The only disappointment was no teppanyaki was offered which we had anticipated.

Our Response

Hi Melva,

Thank you for your feedback. We’re pleased to hear you found the tour well organised and that your guide managed the group so well while sharing detailed local knowledge and history throughout the journey.

It’s also great to know you were happy with the standard of the accommodation and enjoyed the variety of Japanese cuisine offered. We appreciate your comments regarding teppanyaki and understand it was disappointing not to experience this when you had anticipated it. Your feedback is valuable and will be shared with the relevant team for consideration.

Best Regards,
The Wendy Wu Tours Team

Japan Uncovered

Friday 07 Aug 2026
Overview Rating:
Our Service: Good
Good presentation( Japan) which convinced us to book holiday teher and then. Been with Wendy Wu before (China) and were aware of good quality of service.

Our Response

That's great to hear and I trust you will have an amazing trip to Japan; it really is an unforgettable destination.

Do let us know if you have any questions regarding your tour, we're always happy to help!

Many thanks,

Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 04 Aug 2026
Overview Rating:
Our Service: Excellent
Very helpful chap named Andy who found me a great deal on Air China Business Class for my first tour to Japan. Also got the half price single supplement. Here's hoping to have a wonderful tour as let's face it, it is expensive!

Our Response

We're sure you'll love every minute of your tour to Japan and Andy will be delighted to hear of your feedback.

Thanks so much for your review.

Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 29 Jul 2026
Overview Rating:
Our Service: Excellent
A very positive booking experience. A very helpful rep who came up with a number of flight options and good recommendations.

Our Response

Thanks very much! I've just checked your booking and it was Stephen who assisted you. I'll pass on your very kind words to Stephen; he'll be delighted!

Do let us know if you have any questions regarding your tour and in the meantime, thank you for booking with Wendy Wu Tours.

We'll take care of you every step of way.

Kind regards

Jimmy, Wendy Wu Tours

Japan Uncovered

Monday 27 Jul 2026
Overview Rating:
Our Service: Excellent
I had to ring up to pay. Spoke to Joe and he was very helpful and knowledgeable. He gave us some good advice on a couple of things for our 1st trip to Japan.

Our Response

Thanks so much! Joe is one of our top travel consultants and he will be delighted to hear your feedback.
Please give us a call if you have any questions regarding your tour, we're only a phone call away.
Kind regards,
Jimmy, Wendy Wu Tours

Japan Uncovered

Thursday 23 Jul 2026
Overview Rating:
Our Service: Excellent
I went to a travel show and had booked an appointment with Jade who was excellent.
I was able to ask her questions and she could answer them or find out the answer if necessary. The itinerary was promptly sent out for a solo group tour and I then had time to read it before booking the trip the following day. Obviously I haven’t been on the holiday yet but very positive so far.

Our Response

That's lovely to hear and Jade will be delighted to hear of your feedback, it will make her day!
Do let us know if you have any questions regarding your tour, we're always happy to help.

Many thanks,

Jimmy, Wendy Wu Tours

Japan Uncovered

Thursday 23 Jul 2026
Overview Rating:
Our Service: Excellent
Anna was helpful, friendly and efficient. She understood our requirements and made the booking processes very smooth.

Our Response

Thanks so much for your review, Anna will be delighted to read your comments!
Do let us know if you have any questions regarding your tour, we're always happy to help.
Thanks,
Jimmy, Wendy Wu Tours

Japan Uncovered

Thursday 16 Jul 2026
Overview Rating:
Our Service: Excellent
I tried to book online but the English Heritage discount code would not work, so I had to phone instead. The booking process was quick and they had all my information that I had entered onto the website. The agent was polite and efficient.

Our Response

Oh dear, sorry for the initial inconvenience, we'll get that looked at straight away. Really pleased the that the booking process was quick, but do let us know if you have any questions regarding your tour. Many thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and knowledgeable staff. Was very patient with all our questions and provided us with answers and suggestions.

Our Response

Thanks very much! Do let us know if we can be of any help or if you have any questions regarding your forthcoming tour.
Kind regards, Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Excellent
Very helpful and profesional when dealing with enquiries .
Efficient in responding to requests.
Easy to talk to and very approachable.
Gives you confidence in the company you’re dealing with.
Nothing is too much trouble.
Looking forward to our holiday.

Our Response

And we look forward to taking you to Japan! Do let us know if you have any questions, our team is always happy to help.
Many thanks,
Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 14 Jul 2026
Overview Rating:
Our Service: Excellent
Very quick replies to questions. Very straightforward booking process by phone

Our Response

That's great to hear and thanks so much for your review. Please let us know if you have any questions regarding your tour. We're always happy to help.
Thanks, Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 08 Jul 2026
Overview Rating:
Our Service: Excellent
I spoke with Steve and he was most helpful. I was impressed with the ease of booking and his competence.

Our Response

Many thanks for your review. I sent this over to Steve and he was delighted that you were happy with his service.

Do let us know if you have any questions about your tour; we're always happy to help.

Thanks,

Jimmy, Wendy Wu Tours.