Reviews

We saw an amazing amount of Japan with a wonderful guide. Amazing place great people and good travelling companions

Our advisor, Beau, was very helpful and responsive.

Very easy to book and contact re queries beforehand. Did not spend ages being passed from pillar to post when telephoned

been with them before

What an amazing, extensive, well organised tour of Japan. Experiencing local cuisine and landmarks and really emerging yourself in the Japanese culture. This tour delivered all my expectations and more. Our travel through the country was impeccable. Coaches were on time and comfortable and riding the bullet trains were a highlight.
Our guide was very friendly , knowledgeable and lead our group in a supportive way. April was a great time to visit Japan. The weather was perfect and the gardens/ blossoms were beautiful.
I would highly recommend this tour with Wendy Wu.

A very full on holiday covering the whole of Japan seeing all that is needed. Perhaps the last 3 days were not worth the long train journeys as there was not much to see in the North for tourists in April. The furthest North should have been Sendai. More time in Tokyo would have better.
The trip was well organised. The hotels were good , although I was expecting to stay in smaller hotels to experience the culture more. The guide was excellent and made us feel safe. He had a good knowledge of the history of Japan.
The group had 28 people which in my opinion was too big. Not all the people were willing to associate with us and we didn't even get to know some of their names. Maximum should have been 18 ,and it would have been better if more people were from the UK like us.
Food for vegetarians was very limited but we didn't starve. Breakfasts were very good with a good choice. Lunches and evening meals were the same meals. Basically, it was what the meat eaters got but the meat and fish taken away. Vegetables, rice and tofu with soy sauce for 3 weeks ! Pizza was given on one day and a French meal on the very first evening.- what a treat !

When we booked our forthcoming tour the representative that we spoke to was extremely helpful and very profressional. She spoke clearly without any ambiguity and went out of her way to get us the best deal.

I had Natasha she was friendly patient and not pushy let me speak listened to what I was looking for in Japan tour

My wife and I thoroughly enjoyed this holiday. It is a full on tour but everything ran like clockwork.
We visited many museums, gardens, temples and shrines. We really enjoyed the experiences such as Zen meditation, the Tea Ceremony, fan painting, and Saki cup making. One of the highlights was seeing the Snow Monkeys. Our guide was excellent, very knowledgeable, informative and always helpful.
All the hotels were of a reasonable standard but many were excellent. The food was generally of a good standard, only one meal fell below our expectations.

At the end of our holiday we realised that we had lost our passports. I can’t praise Wendy Wu and their team highly enough for all the help they, and our guide, gave us in rearranging flights, booking extra accommodation and sorting out emergency passports. We would thoroughly recommend Wendy Wu and will be using them again.

The holiday was great, however it was not enhanced by having to have three tour guides. Peter the first guide was excellent and since we were only seven in our group he fitted in well. However this could not be said for the other two. Mori's English was not great and much information was lost. "Tea" the lady guide, was not good at all she seemed to know very little and we were not confident that she knew what she was doing at times. Why we had to have tree different I do not know but it was not good.
The other issue we had was the visit to the snow monkeys. We had to walk 1.5 Klm to get there and the 1.5 Klm back, 3 Klm all together. This would have been ok had not the footpath been ankle deep in mud. We were told we would be provided with boots, but these did not materialise.
This must be addressed as it led to extremely muddy footwear and trousers. Wendy Wu must have known about this but did nothing.
Overall as I said above, the tour was great, but it could have been better.
Kind Regards
Mike

Efficient

Arti was well informed and shared her knowledge of Japan with me. Made choosing which holiday to go for easy. Arti was professional and polite at all times. Would highly recommend the booking procedure.

Excellent tour by train but non-stop. The hotels were of a high standard as it would appear they catered for the business people sector. The guide was very knowledgeable and very caring. My main criticism is that we were too far from the centre of town on many occasions and the hotels didn’t have a bar or social area where the group could meet and relax after a full on day. I am aware that Japan doesn’t have a drinking culture but there wasn’t even a coffee shop in the hotels where we could meet up. Our group was from three different countries and got on very well. I believe the tour could have stopped in Tokyo with some trips out so that we could have immersed ourselves in the art galleries and museums and the funky eating places at night, plus some serious shopping. The last few days travel didn’t enhance the tour but made it exhausting for limited sightseeing. We had to live with belongings for three days and nights whilst our main luggage was taken separately ahead, with no toiletries allowed in this main baggage. We were extremely disappointed with the last meal in the Brewery in Soppora. It was smokey, loud and the average age of the group hadn’t been considered for its appropriateness as a venue and didn’t offer us the opportunity to relax together as a group to say our farewells.
The trip ran like clockwork, stepping off one train and walking seven steps across the platform to catch the connecting one.
The trip could have been cheaper if we had finished our tour in Tokyo as we wouldn’t have had to fly from Soppora to Tokyo to get back to the UK.
All in all I enjoyed this tour very much but the points I have made could have turned a good trip into an outstanding one.

This is a truly fantastic rail service, I can't fault it,

Cheryl sorted by booking extremely efficiently and had a very friendly
manner