Reviews

We have only just booked a tour with this company but we were very impressed by the level of service and Marks ability to arrange our requirements. We are very happy and looking forward to our future tour.

Mongolia is a beautiful country and its people are wonderful, cheerful, and very friendly to tourists.
My fellow travelers were a mix of Brits and Aussies - always a happy, friendly, inclusive crowd.
Wendy Wu's itinerary is great.
Our Mongolian tour guide was cheerful, had good English, was very attentive, and was VERY knowledgeable about Mongolia and its history.
The accommodation is good, but one must bear in mind that in the areas we traveled outside the capital, Ulaanbaatar, hotels (let alone high quality ones) are not available, and when chatting with travelers on other companies' tours, it became clear that Wendy Wu's selection of yurt accommodation was aimed at the best available in the area. All yurts (called "gers" in Mongolia) except one, had en-suite toilet, washbasin, and shower.
Mongolian food is basic (not much can grow on the steppe except grass), but for those who wanted to try the local food, this was often available, otherwise European-style food was available. Wendy Wu documentation does encourage you to bring your favourite snacks with you.
Beer is available at most of the places we stopped at, and wine was also available, but less frequently. Bottles of water were provided, free, throughout the tour.
Mongolia only has one major city, its capital. Roads quickly petered out beyond the region of the capital. Wendy Wu drove us around in a fleet of Lexus 4-wheel drive vehicles, which are probably as good as you are going to get. These vehicles took a hammering when driving over the dirt tracks of the steppe [as seen on the latest series of the BBC program "Race across the world"], but luckily the Lexus shielded its occupants from the worst of this. Nevertheless, I would advise people who suffer from travel sickness not to come to Mongolia until the network of roads is extended a lot further. Note that if you are staying only in Ulaanbaatar then the roads are fine.
This is a holiday/tour I can recommend to all adventurous, experienced travelers who want to go somewhere really different.

Fantastic country, huge vistas, hearty food. A totally awesome adventure, still very much to be discovered. Very few tourists and the most hospitable, friendly locals. Visiting a nomad family in their Ger was a highlight. Go and see it before it gets discovered by the masses.

Concise and easy to book

Contacted me after an initial enquiry. Very helpful and pleasant to speak to. Answered all my questions quickly.

I booked my holiday on the phone and spoke to a really lovely young man who made it all very easy, including linking my booking to that of my friends.

I had a swift conversation over my book, and all was explained very well!

Wonderful customer service by Teri in the Reservation s team. Nothing was too much trouble during the booking process even though I ultimately had to change the date of departure.
I Love Wendy Wu Tours. Great staff. Wonderful tours. . And awesome service. Thank you.

Generally, good service

Clear and professional. Booked everything I need while on the phone.

Excellent administration, great itinerary and outstanding knowledgeable and charismatic tour guide.

Excellent!
Quick and friendly service over the phone.
I am a repeat customer and can highly recommend.

Mongolia blew my mind. From the Gobi desert to the steppes. The steppes reminded me of Switzerland, but on steroids. It was lovely to see so many animals roaming freely. It was everything I wanted in my adventure in Mongolia . Staying in the yurts, 14 of them was an experience. Like everything some were better than others. The opening ceremony of the Naadam festival was as good as anything I’ve seen at the Olympics.

The trip as a whole was above our expectations. The changing scenery was fantastic. The drives outside of Ulaanbaatar were rough but as described in the itinerary and the scenery made up for the conditions. The gers and food on the whole were much better than I was expecting. The guide was ok but at times did not give accurate instructions for the next day and slower members of the group were often left behind on walks. We were given 2 packed lunches that I considered inappropriate as both the main meals contained warm meat and rice or veg that may have been hot in the morning but by lunch time just warm. They had just been kept in bags in the bus and not cooled at all. I considered this a health hazard. The breakfast provided on the final day in comparison was very good. It was difficult as we could not use the return flight to Ulaanbaatar from the lake due to flight delays I think but this resulted in a two day drive back to the capital and reduced our time there and made the days before the festival very tiring. The opening ceremony was fantastic and very colourful. The wrestling archery and knuckle bone contests interesting. The final day for the horse racing was a long very slow drive due to the amount of traffic and resulted in us having to walk a long way to the start of the race. The race was delayed and all you saw was a few riders setting off then about an hour after the riders crossing the finish line. It was a long time for not much entertainment.

Brilliant holiday in a very diverse, amazing country. Exceeded my expectations as I didn’t realise how vast and different areas of the country were. A very proud nation of people who have kept to their traditions and roots which is sadly lacking in some places around the world. I would describe this break as an adventure rather than a holiday and would definitely recommend for the adventurers out there, the take it as you find it type of traveller 👍. Some of the scenery is breath taking