Reviews

We had a very enjoyable time. All the group members had many opportunities to gel with each other.

Our guide Noriko was outstanding. She was very kind, had a great sense of humour, was knowledgeable and briefed participants adequately about the intended visits to the various venues each day. She was very professional, well informed, intuitive and treated everyone with respect often accommodating small requests that arose from time to time. She enforced a disciplined approach to the day's schedule, by giving explicit instructions about reporting on time both verbally and by using a flip chart with the correct time written on it using it as a visual guide. By repeating her instructions firmly as well as in a friendly tone she ensured that the message was communicated effectively.

Considering the participants weren't school children but adults and of a mature age, she had to be flexible in her approach if some members were not particularly keen on visiting certain venues and being there full time. She didn't hesitate to offer them their preferred choice of not being present full time and having a coffee break instead, nevertheless insisting that reporting time to be adhered to for the onward journey. It was much appreciated and respected.

Frankly speaking, we all would have loved to have had the opportunity of a guided tour of Osaka, but to our disappointment that didn't happen. So could the organising committee look into it and ensure that for future participants a guided tour of Osaka is included as well and an additional night's stay becomes a part of the tour. We would also have liked to have had a few more opportunities to do a bit of shopping.

All in all, I'd recommend Wendy Wu tour to anyone seeking fun and enjoyment. For this, much credit goes to our guide Noriko. The tour company provided very clear instructions and information to intended customers about all aspects of the tour which was very helpful.

Excellent customer service from Joe following our visit to Hull. Now booked on tour of Japan with a Cruise in September 2027

Would’ve loved to have to have spent another night or two in Osaka absolutely loved your tour and guides on the Jewels of Japan

Clear, informed and helpful. Were able to provide the right information and answer all the questions that we had regarding a potential holiday

Personable, professional, patient service.

Amazing trip with lots to see and do. To fit so much in requires quite a lot of bus and train trips but we got to see many sides of Japan from large famous cities to smaller towns and activities. Hiroshima was very moving. Paper making was great fun too. Mount Fuji showed itself on both days we were in the area. You get time to shop in Tokyo and on the way. Go up every tall building you can. We did 2 in Osaka and the very high Skytree in Tokyo. We had a 3 night stopover in Hong Kong which was great as well. As on option if ending in Tokyo maybe stay a few more nights as there was a lot more to see than we could manage in 3 nights. The group we were with had a great time together. Highly recommended.

This tour was exceptional. Our group of 18 were impressed with the experiences we were able to enjoy, the amazing scenery and the insight gained through our knowledgeable tour guide. Mari was a delight, going out of her way to ensure that we had all the information we needed every day so that we could relax and enjoy the varied experiences.
Hotels were of a high standard, food was delicious and I would thoroughly recommend a Wendy Wu tour to Japan.

Great hotels, good variety of places that we visited, good tour guide but awful food. This is the reason that I would not recommend this tour, very little variety in food, no choice apart from breakfast buffet, hot pot nearly every day, sometimes for lunch and evening meals on the same day. Sometimes pork for lunch and dinner on the same day. Meals were beautifully presented but very bland and for us this meant that we skipped many meals and went off and brought our own food. We have travelled all over the world and not particularly fussy eaters but the food provided by Wendy wu was not applicable to the high cost of the tour. Definitely needed more options and choice to fully enjoy the tour . Also there is very little free time which can be tiresome. Needed at least half a day free time in Kyoto and Osaka and wasted time in filler activities such as visiting a miso factory, a wasabi farm and a chair museum which were all incredibly boring. We booked our own activities in Tokyo in order to get more of what we found interesting, such as a sumo experience and night walk. The tour overall was good but awful food had a very negative impact on the overall experience.

Appreciated the range of experiences and it was a great selection of places to visit. Our tour guide, Yuka, was excellent. Very considerate and helpful, answering all questions and keeping people entertained on the long bus journeys. Communication was good throughout. Not all of the people on the tour used the Whisper audios, because of hearing aids, which meant they did not always follow the information. It was a very busy tour. Sometimes with one too many activities per day. We would have preferred one fewer temple visits and the visit to the fish market in Hakkodate was not the best. A bit more time at leisure would have been preferred and we were disappointed not to be closer to Tokyo centre and Osaka centre. However, the dinner that we had in the neighbouring hotel in Tokyo was the highlight meal of the whole tour.

Our first escorted tour and probably the best holiday we had! From being greeted off our delayed flight in Osaka with a big smile from our Wendy Wu greeter, ensured we were on our way to our hotel. A big smile and greeting from our guide, Taichi Imamura at the hotel although late, made us feel "at home" and he ensured that we had our bentobox dinner.
Words cannot describe how Taichi made sure that everyone knew what was happening at each place we stopped at, where the best rest rooms were, places to pick up snacks. Even taking photos for everyone with their cameras and phones to ensure all memories were saved of the magnificent sights we saw. All the coach drivers were fantastic throughout the tour, hotels were very good and generally spacious and the places we were taken to for lunch and dinner had excellent facilities and good quality food. I can safely say that all the people on the tour, which comprised Australians, New Zealanders, Tasmanians and English, from the very first evening to the last all got on and mixed amongst each other and some great fun times were had by all.
We even found time to locate a few "Irish hubs"(pub) on the evenings and had some great laughs with Brian and Brenda from New Zealand, Tom and Kim and Stella/Julia in them. There were so many places we saw including Mount Fuji, Hiroshima dome and museum (which brought the heartache of suffering to mind), so many beautiful shrines and temples, finishing with seeing Sumo wrestling and the gorgeous Imperial East gardens and Shabuya scramble crossing.The views from the Sky Tree Tower were unbelievable too!
So clean, so cultural, so friendly, so beautiful. That was Japan uncovered for us!
Thank you Wendy Wu Tours

Adviser listened very well, answered all questions fully, was pleasant and understanding.
It appears that all information is detailed and transparent.

A very enjoyable holiday that took in the major attractions in Japan. There was a full programme of visits and activities and we especially enjoyed Kyoto, Tokyo and Himeji Castle. The food was enjoyable, especially the Authentic Japanese cuisine. There is never too much free time on these tours, but we would have appreciated a bit more free time to shop or explore independently.
Add on days at the beginning in Tokyo and at the end in Osaka to get the most out of your trip.
Great bunch of fellow travellers with the majority from Australia and New Zealand. Our guide was excellent and kept us organised.

Fantastic tour of Japan. Excellent tour guide and organisation amazing. Hotels good, transport good, coaches, boats and bullet train. Very hectic schedule but well worth it. Tokyo, Kyoto, Osaka and Hiroshima all excellent cities to visit with all meals included at authentic local restaurants and hotels. Japanese tea ceremony, origami and noodle making all excellent experiences. Mount Fuji amazing to see from hotel as cloud lifted especially for us. Lots of temples and museums as part of tour. Food takes some getting used to as lots of raw produce, especially fish. Lovely group of mostly Australians and all got on really well and have made some new friends who we will hopefully keep in contact wil via oyr holiday whatsapp group.

As always service is good. Nothing is too much trouble. Have used you 3 times for our main holiday.

Excellent. Gary was very helpful and gave us lots of information. He didn’t rush us and he gave us good discounts. Booking was smooth and easy.