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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Grand Tour of Indochina

Friday 05 Apr 2024
Overview Rating:
Our Tour: Good
Remember you are not on holiday you are on tour! Early mornings and long days to fit everything in.
Vietnam was very interesting for a country that seems to always be at war. It had historic history with tunnels and museums full of war memorabilia and graphic photos. No-one wins at war and the least of all is the people of Vietnam. A good education though. Saigon is a mad busy city ruled on the road by motorbikes. The countryside quite different and the towns of Hoi An, Hue and Hanoi all have vast populations with the local markets generally selling the same products to tourists.
Laos is the the most underdeveloped country and dirty with rubbish everywhere, still dependent on farming and the population concentrating on looking after themselves rather than commercial gain. It's history revolves around visiting temples, sometimes three or four a day, quite boring. It would be difficult to name a person who has made their mark on this country it only seems to have it's Buddhist religion. Being land locked neighboring country's at war just walked in and occupied.
Cambodia was the most modern of the three country's it had new airports, buildings and was very clean. A lot of money has been spent and invested from China. Angkor is the jewel in the crown of the visit, quite stunning and amazing for how the temples of Wat, Thom and The Bayon ever managed to built with so much intricate carvings and height to the structures.
The people of all three country's are pleased to see you and friendly. The street hawkers can be tiresome but they are only trying to make a living. The cost of living is very cheap, paintings and art work is desirable and plentiful, make certain you leave room in your luggage.
I don't think I need to return having had this experience.

Mekong Explorer (Upper Deck)

Saturday 13 May 2023
Overview Rating:
Our Tour: Good
Hotels in Hanoi and Hoi An below expectation.
Hotel in Saigon was good!
Victoria Mekong vessel, food and service excellent!
Siem Reap hotel Good!
Guides were good.

Angkor to the Bay

Wednesday 05 Apr 2023
Overview Rating:
Our Tour: Good
Food was very ordinary and repetitive and often we were brought to pretty poor eateries like in Saigon. It was like a McDonalds!. Also Saigon hotel was ghastly!. The Adora Art was a horrible smelly dump!
Pace of tour was exhausting even though we did see a lot

Vietnam Panorama

Friday 13 Mar 2020
Overview Rating:
Our Tour: Good
Majority of the tour was very good with excellent food, hotels and a great tour guide. Unfortunately, did not enjoy the Saigon area.

Vietnam Explorer

Friday 06 Mar 2020
Overview Rating:
Our Tour: Good
Organisation and guide excellent. Itinerary good. Tours good, food great. Accommodation goes from excellent to just ok. Final hotel in Saigon left things to be desired. Eg run out of breakfast items at 830 and only an apology. Rooms dark though spacious. Bar facility very poor and this is in a major cosmopolitan city

GRAND TOUR OF INDOCHINA

Thursday 20 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour from start to finish was excellently structured and organised. The tour guides on each leg of the tour were exceptional. Their knowledge and their caring of their ‘family’ made the whole tour a great experience. Nothing was too much trouble

Product :

Overall everything was excellent. I would add that the Le Duy Hotel in Saigon was not the best. Whilst clean and tidy, the facilities were very basic. No room for everyone to congregate, no real bar area.
The Mercury Vientiane was a tired looking hotel with regards to the rooms and we had cockroaches.
In Laos we visited the Ban Na Ouane village which none of our group enjoyed. The children being used to sell goods to the tourists in that way was awful. A better visit would have been to the Heritage House in Luang Prabang which we did ourselves. Very good

GRAND TOUR OF INDOCHINA

Friday 14 Dec 2018
Overview Rating:
Our Service: Excellent
The rating is due to the standard of tour guides , particularly Ducy in Vietnam who was exceptional. The first hotel in Saigon could have been better. Some meals were western food which was dissapointing as the local cuisine was excellent, particularly in Cambodia

VIETNAM EXPLORER

Thursday 08 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Would definitely recommend, well organised and tour guide phong was excellent

Product :

Started in Hanoi and finished in Saigon all travel and tours were continually flowing

Our Response

Thank you for your great review!
We are thrilled that you thought your guide Phong excellent and that they ensured you had an organised tour! It's also fantastic to hear that you would recommend our company and we hope that we can help you with another tour booking in the future!

TREASURES OF VIETNAM AND CHINA

Sunday 03 Jun 2018
Overview Rating:
Our Service: Excellent
We saw everything we were promised, informed guides,towards the end we got a bit templeded out, but in fairness that was us.Shanghi fabulous. Not as cheap as expected in China or Vietnam. Pandas wonderful. Great Wall GREAT. Value for money yes. Saigon hotel needs updating.
Wendy Wu delivered a great holiday and holiday experiences.

Our Response

Thank you for your 5* review about your recent tour to China and Vietnam!


It truly is an unforgettable region. It seems like you have come away with some amazing memories from the Great Wall, Shanghai, as well as the Pandas.


When your ready for your next adventure, please do feel free to contact us!

ANGKOR TO THE BAY

Sunday 31 Dec 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

The tour guides in both Cambodia and Vietnam were excellent. They took very good care of us all and did a great job.
The food was very good in both countries and we were pleased with the hotels and so the price for the whole trip seemed at the right level.

Product :

good hotels and food in both countries but found the food experience in Vietnam a bit samey by the end of the trip. One trip from Saigon out to a temple took 3 hrs in the coach and was definitely not worth the time. All other trips were very good.

ANGKOR TO THE BAY

Sunday 06 Nov 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Both tour guides were excellent and well informed. They were willing to answer questions and made sure everything went according to plan.

Product :

Hotels were of a very good standard. Excellent drivers and helpful co-drivers - the only negative was the bus used in Saigon which wasn't up to the standards of the rest.
Very tiring holiday but then there was such a lot to see - couldn't miss anything out really - so early morning starts were accepted.

Our Response

we are delighted to hear your positive feedback about your tour guides, i have relayed your comments onto our local operator in Vietnam.

We would like to thank you for your valued feedback and hope you have returned with many happy memorable memories.

Kind regards
Zoe Bligh

VIETNAM IMPRESSIONS

Tuesday 03 May 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The guide was great, really knowledgeable and looked after us very well. Even in his free time when the day was finished he was willing to take us to places and constantly making sure we was ok and felt safe at any time.
Service in all the restaurants were great minus one in Saigon the rooftop restaurant near diamond plaza service was extremely slow and took so long for us to get a drink.

Product :

Amazing, got to see so much a true once in a lifetime trip. Loved the cruise boat for halong bay so modern and luxury to a surprise when we researched junk boats. All hotels were spot on and the trips were out of this world. Early early starts around 5.30am was a bit of a off put as its such a long day but you understand why to try beat all the other tour groups.
Would recommend this trip so highly, gutted its all over.

Our Response

Welcome home from Vietnam and we are delighted to hear that you have had a trip of a lifetime! And mostly down to the extra attention of your guide and the wonderful surroundings of Vietnam.

It is pleasing to hear that you have received the level of service you have desired and had some of your expectations exceeded.

We understand your feeling of disappointment as the tour is over but, this give you time to look forward to your next Wendy Wu tour with us!

We will be sure to forward over your comments to our Vietnam agents and let your guide know he done a fantastic job leading your tour group.

Kind regards,
Junior

VIETNAM AT A GLANCE

Tuesday 12 Apr 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Guide very good. Little too much time in Saigon & Hanoi not enough in Hoi Ann & Halong Bay. Hotels good. Food sometimes repetitive & too many set meals. Pools in hotels could be better. Cruise fantastic & hotel/stay in Hoi Ann

Product :

I would recommend it to friends but needs to be less set meals or a few free meals so we can go & choose what we want to eat. Good value for money though

VIETNAM IMPRESSIONS

Thursday 07 Apr 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Would have been excellent if Saigon hotel had not been changed to one of lesser quality without warning or explanation.

Product :

Hotel change spoiled Saigon experience. Hanoi, Ha Long Bay and Hoi An were excellent.

VIETNAM IMPRESSIONS

Monday 21 Dec 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

I cannot fault Wendy Wu tours, this was our 2nd holiday with them, the first being to China. Everything went as planned and no complaints from my husband and I. Would definitely travel with them again.

Product :

It was a full on whirlwind tour with the bonus of Angkor Wat for free. If I had to pick one place which I felt really relaxed in it was Hoi An. We had an excellent experience at a cookery class, very enjoyable. The meals on tour were of good quality, you could not want for anything. The guide was knowledgeable and looked after us very well nothing was too much trouble for him. Overall, if you wish to see Hanoi, Hoi An and Saigon then this tour filled the brief.