Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Additional Night Saigon|Sapa Short Stay (3N/4D)|Vietnam Panorama

Sunday 19 Apr 2026

Overview Rating:

Our Tour: Good

Loved the Sapa experience, but underwhelmed by a half day of waterfalls, which were hardly flowing. Waterfalls exist in every country, but walking through rice fields and villages is a wonderful experience. The waterfall day should have an alternative of another village experience.

Our Response

Dear Customer,
Thank you for taking the time to share your feedback with us. We are so pleased to hear that you loved your Sapa experience and enjoyed exploring the rice fields and local villages.
We also appreciate your constructive comments regarding the waterfall excursion. Feedback such as yours is incredibly valuable as we continue to review and enhance our itineraries.
Thank you again for travelling with Wendy Wu Tours.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Additional Night Hanoi|Additional Night Saigon|Sapa Short Stay (3N/4D)|Vietnam Panorama

Wednesday 08 Apr 2026

Overview Rating:

Our Tour: Good

The extra nights allowed exploration on my own and the SaPa extension was excellent.

Our Response

Dear Customer,
Thank you very much for your feedback. We are thrilled to learn that you enjoyed Sapa extension. We would like to have an opportunity to discuss your experience further. If you are interested, please contact us via customerrelations@wendywutours.com.au email.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

VIETNAM TRAILS

Thursday 11 Oct 2018

Overview Rating:

Our Service: Good

Our Tour: Excellent

Service rating :

The Vietnam Trails tour was fantastic! We saw so many different places and were well looked after. Our guide was brilliant and very informative about everywhere we went. The night train was a great experience, and I really enjoyed it. Sapa was beautiful and Ha Long Bay was spectacular. I would highly recommend Vietnam and Wendy Wu tours to everyone

Product :

Wendy Wu were fantastic at every point. Very helpful and everything was planned well and our tour guide was brilliant

VIETNAM HIGHLIGHTS WITH SAPA

Friday 04 Nov 2016

Overview Rating:

Our Service: Excellent

Our Tour: Good

Service rating :

We had an excellent tour guide in Nguyen Van Quang

Product :

Cambodia and Vietnam were very good with the exception of the SaPa extension which we felt was poor.
The hotels were not up to the standards in the southern parts of Vietnam. The town was dirty and dusty and there are too many of the local ethnic groups selling there wares by pestering the tourists. The tour guide eventually listened to us that we didn't wish to take part in long mountain treks.

Our Response

We are very happy to here positive feedback about your national guide Nguyen Van Quang, your comments have been passed onto our local operator in Vietnam where your feedback will be passed on. I'm sure this will make Nguyen Van Quang day!

We regret any disappointment with the hotels in Vietnam and rest assured, we will continue to closely monitor the feedback we receive.

We truly hope that overall you enjoyed the tour and that you have returned with many happy memories at the unforgettable destination.

Kind regards
Zoe Bligh

ANGKOR TO THE BAY

Thursday 05 May 2016

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Easy booking over phone. Responsive team when i had questions. Very helpful people from first booking right the way through to departure for home. Wendy Wu as a company could not have done better.

Product :

An excellent tour covering the major temples of Cambodia all the way to Hanoi with all the most important sites well covered. Ample opportunities for resort time and shopping too. We extended to Sapa so got almost to the Chinese border. a great trip.

Our Response

Welcome home following the completion of your tour and we are delighted to hear you have had an amazing time while with us.

It is also pleasing to hear your pre-travel experience lived up to our standards and you have enjoyed your time with us.

We are pleased you have come away with your great memories of the fascinating settings in Vietnam & Cambodia and wish they last many years to come.

Kind regards,
Junior