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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Secrets of Saudi Arabia

Tuesday 10 Mar 2026
Overview Rating:
Our Tour: Good
My first day, Friday 6 February, was very disappointing. Nothing to see near the hotel, could have been better sited, and waiting for the guide to appear for the welcome dinner. Finally phoned phoned him and he said he was not coming until 9am the next day. At dinner we all felt rather abandoned. The guide insisted the welcome dinner was on Saturday, which was not what the itinerary said! This was a wasted day. There must have been à lack of communication between WW and the guide.
The guide had a huge ego and clearly enjoyed the sound of his own voice. and seemed to think we knew nothing of Islam - not the case and when I questioned something he said he said he would do some research and come back to me. He never did. One day was spent having 2 welcomes at Arab tents. While very nice, too much time was spent and we did not see the Elephant Rock that evening, until the next day. I appreciate that the next day was difficult because of Prince William’s visit to AlUla, but if we had left the hotel earlier the sightseeing would not have been such a rushed job and we might even have visited the site we missed.
Overall I enjoyed the holiday but some clarification was required which would have improved matters.

Our Response

Thank you for sharing your honest feedback, and we're glad to hear that overall you still enjoyed the holiday.

We are, however, very sorry to learn about the disappointing start to your trip and the confusion around the welcome dinner. That is not the experience we want any guest to have on day one and there seems to have been a breakdown in communication between our team and the guide.

We also appreciate your comments regarding the guide's style and the missed visit to Elephant Rock. A guide should be informative and respectful of guests' existing knowledge, and we regret that this was not your experience. The failure to follow up on your question is particularly disappointing, and we will address this with our local partners.

Your point about the timing of sightseeing around the Prince William visit is well taken. We will review how such external events are managed to minimise disruption.

Thank you again for your patience and for bringing these issues to our attention. Your feedback helps us improve, and we hope you'll give us another opportunity to provide a smoother, better-organised tour in the future. Jimmy, Wendy Wu Tours

Secrets of Saudi Arabia

Friday 30 Jan 2026
Overview Rating:
Our Service: Excellent
I booked with Wendy Wu at the Destinations exhibition. The adviser was charming and extremely helpful, answering all my questions on a busy stall without making me feel rushed. I made my booking with complete confidence, despite it being an impulse choice!

Secrets of Saudi Arabia

Tuesday 18 Nov 2025
Overview Rating:
Our Tour: Excellent
Food and hotels were excellent. Lemon and mint drink is most refreshing and a date smoothie is delicious. Scenery and experiences outstanding. People most hospitable - English widely and spoken and to a very high standard. Go before tourism changes the experience.

Secrets of Saudi Arabia

Friday 14 Nov 2025
Overview Rating:
Our Tour: Excellent
All the people we met were very friendly, great variety of landscapes. Some of the meals took a long time which made some of the days very long, not arriving at the hotel till after 9.00. The food in general was too much.

Secrets of Saudi Arabia

Saturday 01 Nov 2025
Overview Rating:
Our Service: Excellent
Prompt. And helpful service

Secrets of Saudi Arabia

Wednesday 04 Dec 2024
Overview Rating:
Our Service: Excellent
Matt was very helpful. Answered all my questions arranged for a pre tour and adjusted flights to give best options.

Secrets of Saudi Arabia

Monday 25 Nov 2024
Overview Rating:
Our Tour: Excellent
As Above