Reviews

Excellent guide, who unfortunately was put under pressure from two
Members of the group who should not have attempted such a trip,. Comprehensive itinerary which showed us a wide variety of places of interest. One criticism is that our group was too big. 27 is far too for one guide to be expected to handle.

This Wendy Wu tour was arranged well and lots on the itinerary. The hotels generally were good but at times food was so repetitive and quite bland except when eating in local restaurants. I think they try to play safe by eating in other hotels with international foods.
Our guide was knowledgeable and so helpful, nothing was too much trouble, suggesting extras for us.
On the whole I would recommend this tour if you like different cultures/temples etc.
Be aware of hear and humidity and importance of keeping hydrated.

I loved the service I received from Wendy Wu - from start to finish communication was not ever an issue. Last minute plans for a Christmas trip and Wendy Wu made it happen. Nothing was an issue.. I know there was not much lead time but fabulous service and all taken care of.

The service I had was fantastic. They helped quickly and smoothly. Was able to accommodate my requests and was incredibly responsive.
I’ve been in a tour with Wendy Wu before and the service was flawless back then too.

Polite , helpful and informative member of staff Natasha . Confident to book with her .


Offered flight options which gave me a choice of routes and times

Easy booking process. Helpful advice on the telephone. This is our 5th tour with them and all have been very good.

This was an excellent tour but don't agree with Wendy Wu stating quality hotels located centrally on website when you book only to find the last 5 nights in LAOS are not central. Either too far to walk or unsafe to walk. 3 nights in a hotel that did not provide western breakfast cold fried eggs and using a microwave to try and do toast. Last day we were free from breakfast until 18.30pm when we were being taken to airport and nothing to do and nowhere to go and out of our room by 12 noon. Guide did not give any suggestions. Waste of our time. When we arrived in LAOS was dropped at hotel at 14.00pm and told free time until 18.30pm no options of what we could do. If we wanted to travel independently would not be booking group tour. Too much free time in LAOS and wasted time that could have been spent more constructively. We don't expect to pay the money we did to Wendy Wu to find hotels costing £30 a night when hotels with facilities were centrally located for £70 abd were available. Wendy Wu has got too greedy since we went to China in 2016. Won't be using them again. Guides were saying the tipping money was too much they did not know what to spend it on. Wendy wu has lost the plot.

An excellent holiday , the group was the correct size 14, and we all got on well after a couple of days. The guides were excellent and put in the extra effort that was appreciated by everyone. The venues were good , though the first day in. Bangkok was hard work after a long flight and getting used to temperate and humidity. Thailand was amazing I saw places that were exceptional. Laos was much more 3rd would and the hotels were a bit remote. Apart from the one on the river section. A super holiday which I would like to do again but to a different part of the planet !

Online booking friendly and eficient

We had a small group and loads of activities organised for us, a perfect basis for this superb holiday experience. The pace of the tour was just right, the weather brilliant and the food mostly superb. Our Thai guide Mr Chai had poor English when it came to understanding what we said, but that didn't detract too much. Our Laotian guide Bee was professional and lovely in all respects.
My only real complaint was our first dinner in Thailand when we had just arrived in Bangkok, which was chicken and mash - how this happened, we do not know!
This was my first experience of Wendy Wu Tours and will undoubtedly not be my last. The attention to detail was greatly appreciated.

Well organizational, guide Nick was simply the best, accomodation excellent, altogether a truly great experience.

The holiday was in the main really good and had some major highlights including:
Visiting the elephant sanctuary
The eco day out to the former mines
Singapore Gardens by the bay etc
James Bond island
Hell fire pass and train ride
Plus all the hotels were good and Cougan, our Malaysian guide was really good even though he continually tried to make us over eat!
Only complaint was the Mossy Forest visit that was in our opinion highly dangerous and could have easily ruined someone’s holiday.
Not so good was the flight to Phuket that was not met by our Thailand guide, Bennie. This was clearly a Wendy Woo mess up and I believe she was a late appointment to the role. One of our group had paid for roaming so rang your office and somehow things were sorted. It was a bit chaotic because the hotel arranged for us to visit Temple that for tired folk was a bit much!
In Singapore and Malaysia, the entire group were together in one vehicle but in Thailand, we were separated and in 2 minibuses. This was a weakness and meant our guide was disadvantaged and the group were not getting one set of messages.
One day of the Thailand tour included an unreasonably early start to catch a long train journey. We all as a group agreed to travel in the minibuses instead after breakfast It was hard going and probably the least memorable day of the tour. It was interesting to be so close to the Myanmar border as this was the road route. Why did we have to sign a form to cancel our train tickets? We would suggest a rethink of this part of the tour.
Finally, we paid a lot extra for premium economy on Cathy Pacific and it probably wasn’t really worth it. Also, we would have preferred direct flights to Singapore and back from Bangkok. Going via Hong Kong was really tedious and use of the Cathy Pacific lounge would have significantly improved the boredom especially as the flight back was delayed!
We had a great time but it could have been better hence we hope these comments will be helpful - after all we were the guinea pigs for this tour and with a bit of refinement, repeats will be excellent.