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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Classic Mekong (Upper Deck)

Friday 02 Jan 2026
Overview Rating:
Our Tour: Good
Overall this was enjoyable holiday but not worth the price paid. It was an all inclusive holiday which included hotels, excursions, travel and food (3 meals a day).

Started off in Cambodia which was lovely. The tour guide and bus driver were great, very attentive, knowledgeable and helpful. Excursions such as Angkor Wat were amazing. Food was of a good standard as were the facilities we were taken to during our trips and the hotel was clean and the service was very good.

Travel in between places was mostly by coach which was comfortable enough and air conditioned. There were supposed to be more flights but for some reason only 1 internal flight was taken.

Mekong River cruise was good overall although probably not worth paying extra for the upper deck. Excursions and local tour guide were very good.

Vietnam was OK although the tour guide wasn't as attentive, helpful and didn't keep the group together on tours and seemed to care more about moving on when other groups were waiting for each point of interest rather then providing our group with a decent amount of info.
Hotels in Vietnam were satisfactory on the whole except for Rice Fields which was very poor to say the least. Dirty, damp, bug ridden, had no hot water and not well maintained. Food and service was awful and certainly not the minimum 4 star accommodation we'd paid for. I had complained immediately to Wendy Wu but heard nothing until I followed it up twice when I returned home. We received a credit towards our next holiday which was poor compensation or rather no compensation unless we take another holiday with WW! I was incorrectly lead to believe Wendy Wu had very good customer service.

Food provided throughout the holiday was of a good quality but lunch and dinners were very samey and got very boring. There was little opportunity to choose from a menu other than on 1 occasion and thankfully on the last day when only breakfast was included.

There was limited free time, so shopping had to be squeezed in. Cambodia was very good value for money in comparison to Vietnam who add a 'tourist' tax on everything and most goods are also imported from China.

Our Response

Many thanks for your time on the telephone yesterday and allowing me to address your feedback. I am delighted we have resolved matters to your satisfaction and do let me know if I can be of any further assistance. Kind regards, Jimmy McLean, Customer Service Manager

Christmas in Vietnam

Tuesday 30 Dec 2025
Overview Rating:
Our Tour: Excellent
I am a Vietnamese born in Saigon. I left the country long before the end of the war, and have never been back until now, which is more than half a century ago. I chose to travel now rather than wait until tomorrow. Life moves so quickly—another few years and the pace of change might have outstripped my memories. It was a joy to walk through places I never dared venture during the war, places once too dangerous to even imagine visiting.
I am also glad that I’ve picked the Wendy Woo Tour. Your local guide, Mr Hội Đổ, is excellent, with a strong knowledge of local history and culture. He is also an understanding and patient person who recognised each tour member’s needs, always with a smile on his face, even in the most difficult and sometimes annoying situations.
All in all, I am thrilled to recommend Wendy Tour to all my friends and family.

Additional Night Hanoi - same group tour hotel |Christmas in Vietnam

Monday 29 Dec 2025
Overview Rating:
Our Tour: Good
One has to be physically sound to be able to do all the strenuous, arduous walks . However, the whole trip was efficiently organised by Wendy Wu and implemented by a very capable tour guide, Hoi. In spite having to opt out of some of the more challenging activities, we still saw and experienced the Vietnam that has far more depth of beauty than the glossy promotions and marvelled at the the resilience of its people.. And yes, return visits are on the card, but a far more gentle pace to suit our age and disability.

Vietnam & Cambodia Discovery

Sunday 21 Dec 2025
Overview Rating:
Our Service: Excellent
Excellent - consultant (Lucy) has been pleasant, knowledgeable and communication has been prompt and helpful.

Our Response

Thank you so much for your wonderful feedback, Diane. We're thrilled that your booking experience has been so positive, and we're delighted that Lucy has made the process smooth and enjoyable.

We're equally excited about your upcoming tour and confident it will be just as fantastic. If you need anything else before you travel, please do get in touch.

Thank you for choosing Wendy Wu Tours!

Mekong Explorer (Main Deck)

Friday 12 Dec 2025
Overview Rating:
Our Tour: Excellent
We spent 4 Nights on the Mekong Victoria and it was fabulous. Everything from the decor, to the food and the wonderful staff was 5*. I would highly recommend it to anyone visiting Vietnam and/or Cambodia. It is the best way to travel between the two countries and an experience not to be missed.

Our Response

Thank you very much for your wonderful review of the Mekong Explorer (Main Deck). I am delighted to hear that your four nights on the Mekong Victoria were fabulous, and that you enjoyed everything from the décor and food to the attentive and friendly staff.

It is especially rewarding to know that you would highly recommend this cruise to others as a fantastic way to experience both Vietnam and Cambodia. Your feedback is greatly appreciated and will be shared with our team.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Sunday 30 Nov 2025
Overview Rating:
Our Service: Excellent
Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Vietnam & Cambodia Discovery

Friday 28 Nov 2025
Overview Rating:
Our Tour: Good
Was a well thought out tour.
Vietnam program was good with the accommodation in most cases being on par.
Tour guide was excellent.
The only problem was that there were people on the tour that were not up to a level three tour.
The bicycles were very primitive and brakes were faulty.
Cambodia was great with the guide doing a great job at imparting his knowledge about them.

Our Response

Thank you for the feedback on the Vietnam & Cambodia Discovery tour! We're so glad you enjoyed both guides and the overall itinerary.

We appreciate you highlighting the issues with the bicycles and group fitness levels – these are helpful points that we'll take on board to improve future experiences.

Many thanks for choosing Wendy Wu Tours!

Vietnam & Cambodia Discovery

Thursday 27 Nov 2025
Overview Rating:
Our Service: Excellent
Very Helpful advisor

Angkor to the Bay

Wednesday 26 Nov 2025
Overview Rating:
Our Tour: Excellent
Went with Wendy Wu Tours as we had been with this company before to China. The holiday was simply excellent. Having got back home people say "How was your holiday ?" .... It's difficult to sum it up in one sentence. It was everything I hoped it would be and then some !! The people with us on the tour were great the guides in both Cambodia and Vietnam were superb it's tricky to fault it to be fair. If you want to see Indo China then book up and go to these two countries. If you don't enjoy it then take a long hard look at yourself...

Vietnam at a Glance

Wednesday 26 Nov 2025
Overview Rating:
Our Tour: Excellent
This was an excellent tour with a brilliant guide. Everything ran like clockwork. My one criticism would be that we did not get a city tour of Saigon, but apart from that, no complaints.

Vietnam Panorama

Sunday 23 Nov 2025
Overview Rating:
Our Tour: Excellent
Despite dodging the worst cyclones for decades this was a magnificent holiday with an outstanding guide.
This was our second holiday with Wendy Wu and we were certainly not disappointed.
Great holiday itinerary with outstanding sights and experiences. When the weather turned against us our guide, with help from a hard working back office, took everything in his stride changing the itinerary cancelling/booking hotels and restaurants.
Our bus driver and his assistant were first class!

Angkor to the Bay

Wednesday 05 Nov 2025
Overview Rating:
Our Tour: Excellent
I have been in a holiday in Cambodia and Vietnam through Wendy Wu at the beginning of Ocyober. It was an amazing holiday and both local guides: Tai in Cambodia and Thiep in Vietnam have been very knowledgeable and helpful. Everything was taken care of, from transport, visiting various places to hotel rooms and meals.

The trip was one in a lifetime as we visited so many places, learnt about the local culture and history. What I liked the most was doing activities with local people and learning about their life. Food was good maybe too much, especially in the evening.
Overall a fabulous trip!

Vietnam at a Glance

Saturday 01 Nov 2025
Overview Rating:
Our Service: Excellent
I've looked at many tour sites and found Wendy Wu's the clearest and most detailed.

Vietnam & the Reunification Express

Thursday 02 Oct 2025
Overview Rating:
Our Service: Excellent
Excellent service from all staff spoken to. Answered all questions promptly, all were very knowledgeable.

Our Response

Thanks for your lovely review. Please let us know if you have any questions regarding your tour, our friendly staff are always happy to help. Kind regards, Jimmy, Wendy Wu Tours.

Vietnam at a Glance

Sunday 14 Sep 2025
Overview Rating:
Our Service: Excellent
Excellent service. No problems booking a tour.

Our Response

That's what we like to hear! Please let us know if you have any questions regarding the tour. Many thanks, Jimmy, Wendy Wu Tours.