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Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Wonders of China

Sunday 26 Jul 2026
Overview Rating:
Our Tour: Good
The national guide and all of the local guides were very good. The hotels were of a high standard and the food was good. The tour ran smoothly and included a variety of destinations and experiences. It would have benefitted from an additional day in Beijing.

Our Response

Thank you for your review. I am really pleased that the national guide and local guides made such a positive impression. They take great pride in their work, so it is always rewarding to hear that their efforts are noticed.

It is also good to know that the hotels, food, and overall flow of the tour met your expectations. We spend a lot of time getting the variety of destinations and experiences right, because that is what makes a trip feel rich and memorable rather than just a list of sights.

I take your point about Beijing, and you are not the first to wish for an extra day there. It is such a vast city with so much to take in, from the Forbidden City to the hutongs and everything in between. I just want to mention that we are always happy to quote for an additional night at the start or end of any tour. It is a simple change to make, and it gives you that breathing space to explore at a more relaxed pace or to add a side trip that might not fit into the standard itinerary. If you ever decide to return or recommend us to friends, please do bear that in mind.

Thank you again for taking the time to share your thoughts. Honest feedback like this helps us improve and also helps future travellers make better choices.

Thanks,
Jimmy
Wendy Wu Tours

Wonders of China - Upgraded Departure

Monday 20 Jul 2026
Overview Rating:
Our Service: Excellent
We have not actually been on holiday with Wendy Wu Tours as yet but if the holiday is as good the booking process we are in for a great holiday in China. Knowledgeable and efficient staff.

Our Response

That's wonderful to hear and thanks so much for your 5 star review. Please give us a call if you have any questions regarding your tour, our team are always happy to help!
Many thanks,
Jimmy, Wendy Wu Tours

Wonders of China

Wednesday 15 Jul 2026
Overview Rating:
Our Service: Good
This is a review of the booking process...

Using WW made life easy. Total inclusion equals low stress. Nice!

Only 4 stars since there is often the impression that staff are flat stick and there were often minor delays (info or a reply promised by Friday but not actioned till Mon/Tue). Sometimes small errors are made so it pays to stay engaged and check everything, rather than assuming perfection. I find that if I ask, the WW staff are happy to oblige (eg getting the booking ref for the airline), but we wouldn't have been given it otherwise. Similarly we weren't advised that repeat customers got a discount, but happened to read it online... Many other travel firms are more proactive about those things.

Wonders of China

Thursday 02 Jul 2026
Overview Rating:
Our Tour: Excellent
What a fabulous holiday amazing our national guide Louis was brilliant as were the local guides
The itinerary was packed in a great way
Loved the bullet train
Every part was so well organised
If I had to make one comment on the trip
I would say the visit to the Muslim quarter wasn’t necessary
It was a hot day after a long travel and an early flight
The walk along a street and back wasn’t the best use of an hour

Our Response

Thank you for taking the time to share such thoughtful feedback following your recent holiday with us.

We are absolutely delighted to read that you had such a fabulous time and that Louis, our National Guide, along with our local guides, made such a positive impression. It is also wonderful to know that you enjoyed the bullet train and found the organisation of the itinerary to be seamless throughout. Our team in China works hard to ensure every detail is considered, so your kind words mean a great deal to us.

We also genuinely appreciate your constructive observation regarding the visit to the Muslim Quarter. We completely understand that, after a long journey and an early start, an hour's walk in the heat may not have felt like the best use of time in that moment. This stop is typically included to offer a glimpse into the rich cultural and religious diversity of the region, but we take your point that the circumstances on the day made it less enjoyable than we would have hoped. Please be assured that we will review this element of the itinerary with our ground team, and we will consider whether alternative options or greater flexibility might be offered on that particular day for future departures.

Thank you again for your review and we very much hope to welcome you on another Wendy Wu adventure in the future.

Thanks, Jimmy, Wendy Wu Tours

Wonders of China

Monday 22 Jun 2026
Overview Rating:
Our Tour: Excellent
A fantastic holiday experience with Wendy Wu which far exceeded our expectations. Our National Guide was an expert who was totally professional & ensured that we had a totally immersive experience free from any worries. The value for money was incredible and we enjoyed quality accommodation and travel arrangements. We learnt so much about China - its history, peoples, geography, etc.

Our Response

Thank you for taking the time to share such a generous review. We are genuinely delighted to learn that your holiday with Wendy Wu Tours exceeded your expectations in so many ways.

We are particularly pleased that you found your National Guide to be both an expert and entirely professional. Their role is to ensure that our guests can enjoy a fully immersive experience without concern for the practical details, and we are very glad that this was reflected in your journey. It is also pleasing to hear that you were impressed with the quality of your accommodation and travel arrangements, and that you considered the overall package to represent exceptional value for money.

Above all, we are delighted hat you gained such a rich understanding of China; its history, its people and its geography. That depth of cultural insight is at the very core of what we strive to offer, and it is wonderful to know that you appreciated it so fully.

Your kind comments will be passed on to your guide who I am sure will be most encouraged by them. We very much hope to have the opportunity to welcome you on another of our tours soon.

With our sincere thanks,
Jimmy
Wendy Wu Tours

Wonders of China

Monday 15 Jun 2026
Overview Rating:
Our Tour: Excellent
Wonderful holiday but very tiring!! Bruce our guide was amazing very patient and was always there when you needed him! Would highly recommend

Our Response

Thanks for your review. We often get feedback about Bruce and he will be delighted to hear of your comments. Hoping to be of service to you again. Thanks, Jimmy, Wendy Wu Tours.

Wonders of China

Monday 15 Jun 2026
Overview Rating:
Our Tour: Excellent

Our Response

Dear Customer,
Thank you for your 5-star rating. We are glad you enjoyed our tour and hope to welcome you soon on another adventure with us.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Wonders of China

Friday 12 Jun 2026
Overview Rating:
Our Service: Good
Very helpful with arrangements
Answered all my questions

Our Response

That's great to hear and do let us know if we can be of any further help. Thanks, Jimmy, Wendy Wu Tours

Wonders of China

Tuesday 09 Jun 2026
Overview Rating:
Our Tour: Excellent
This 16 day tour of the highlights of China was amazing. Wendy Wu organised everything perfectly, and our guide Gary Guo was excellent. He managed to shepherd 18 of us through Beijing, Xian, Yichang, Yangtze River cruise, Chongqing, Guilin, Yangshuo and Shanghai via 2 high speed trains, 2 internal flights and 2 river cruises (4 nights and 4 hours).

The standard of the hotels was very good, and all busses were of a high standard with good, safe drivers.

Everything listed as included in the itinerary was included, and the few extra options were of good quality.

The food was plentiful and of good quality, although it did get somewhat monotonous over the 2 weeks of very similar dishes for lunch and dinner.

I would not hesitate to recommend Wendy Wu and Gary Guo for a tour of China.

Our Response

Thanks so much for taking the time to write this, it sounds like a proper whistle-stop tour of China, and we’re delighted it all went so smoothly. Gary Guo will be delighted to hear he kept everyone together across all those trains, flights and cruises!

Really appreciate your honest feedback about the food too, point taken on the variety. We’ll certainly bear that in mind when working with our local partners. Glad it didn’t spoil what was otherwise an amazing trip.

Means a lot that you’d recommend us (and Gary). Hope to see you on another Wendy Wu adventure soon.

Jimmy, Wendy Wu Tours

Wonders of China

Saturday 06 Jun 2026
Overview Rating:
Our Service: Excellent
Excellent. Very helpful and informative. Made it a pleasure to book.

Our Response

That's great to hear and do let us know if you have any questions before you leave. Kind regards, Jimmy, Wendy Wu Tours.

Wonders of China

Friday 29 May 2026
Overview Rating:
Our Tour: Good
Gems of China was a great way to visit and see all of China’s main experiences whilst getting a little insight into life in China. Hotels were of a really good standard and for the most part food was great (with the exception of a visit to an Irish Pub)
The National Guide was efficient and friendly and managed to keep control of our wonderful group of 26 people. The only criticisms are some lack of flexibility and hard selling at most of the experiences but guess this is China. The river cruise provided a relatively relaxing break in the middle of a full on itinerary and was an opportunity to really get to know the rest of the group. My highlights were the Great Wall and Shanghai - what an eye opener! Immaculate organisation from Wendy Woo as usual.

Wonders of China

Thursday 28 May 2026
Overview Rating:
Our Service: Excellent
Great Customer Service over the phone, email answers took some time,.

Wonders of China

Wednesday 20 May 2026
Overview Rating:
Our Service: Good
Very helpful
Made it easier to choose a tour
Thank you

Wonders of China

Wednesday 20 May 2026
Overview Rating:
Our Tour: Excellent
An excellent trip through China. Our first land tour. Our tour guide Andy was excellent, as were all the local guides in each location.
Wonderful sights throughout the journey across China.
Would highly recommend this tour & Wendy Wu Tours.

Wonders of China

Saturday 16 May 2026
Overview Rating:
Our Tour: Excellent
Covers all the main attractions of china, plus a few interesting side trips.