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Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

"We are never satisfied until you come back and travel with us again - Wendy Wu, Founder

At Wendy Wu Tours, your feedback matters. We want to know what you think about your booking experience and how you enjoyed your tour with us. Your feedback is essential in helping us improve and deliver even better experiences in the future.

 With this in mind, we have teamed up with an independent review platform Feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from Feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Feefo

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Wonders of Indonesia

Tuesday 21 Jul 2026
Overview Rating:
Our Tour: Excellent
An amazing tour which was beyond my expectations. Experienced so many wonderful things including sunrise over Mt. Bromo and Komodo Dragons plus muich more.

Our Response

Thanks so much for your 5 star review of our Wonders of Indonesia tour. We're delighted you enjoyed it and look forward to you travelling with us again. We all loved your photos!
Kind regards,
Jimmy, Wendy Wu Tours.

Wonders of Indonesia

Thursday 16 Jul 2026
Overview Rating:
Our Tour: Excellent
The Wonders of Indonesia was a fantastic holiday and a great introduction to Wendy Wu. We started the trip in Jakarta and in our opinion, this was the worst day sightseeing and dinner of the trip. We benefitted from flying out a day earlier than the tour and so booked an independent trip in Jakarta. We visited the National Monument and Miniature Indonesia and we felt the detailed dioramas at the Monument explained the history of Indonesia better than the Wendy Wu tour in Bratarvia and the "miniature" buildings showed the differences throughout Indonesia's islands in a easy and fun way. Our opinion - but if this is our main criticism it shows what a great holiday this was.
We travelled with 14 others and no two days were the same. We experienced so much - temples, religious sites, we painted batik, formed our own band and ate dishes I doubt any of us would have been able to choose without our guide Putra's assistance.
Putra was a great asset to Wendy Wu - accompanying us all on the whole tour he was knowledgeable, thoughtful, resourceful, fun, reliable and nothing was ever too much trouble. When as a group we asked to deviate from the itinerary, he was only too happy to assist and enhanced our holiday in so many ways.
The main highlights have to be sunrise at Mount Bromo and Komodo Dragons - but it is the other funny things along the way that we as a group kept referring to and since home, still have a giggle about on our WhatsApp group.
Thank you Wendy Wu - we had a blast - and are looking forward to our trip with you to Mexico in January.

Our Response

Thank you so much for taking the time to share such a wonderful review of your Wonders of Indonesia tour.

We're delighted to hear that you had such a fantastic holiday and that it proved to be such a positive introduction to Wendy Wu Tours. It sounds as though every day brought something new, from visiting magnificent temples and meeting the Komodo dragons to trying your hand at batik painting and enjoying Indonesia's incredible cuisine.

We also appreciate your comments about Jakarta. It's always helpful to hear which experiences our guests feel could be enhanced, and we'll be sure to share your feedback with our Product Team as they continually review and refine our itineraries.

We're especially pleased to read your kind words about Putra. He truly sounds like he made a lasting impression, and we'll ensure your praise is passed on to him and our local partners. Guides like Putra play such an important role in creating memorable holidays, and we're sure he'll be delighted to know how much his knowledge, enthusiasm and flexibility were appreciated.

It's lovely to hear that your group got on so well that you're still sharing memories and laughs together on WhatsApp—that's often the sign of a truly special tour!

Thank you again for your fantastic review. We hope you have an equally amazing adventure on your Mexico tour in January, and we look forward to welcoming you back.

Kind regards,

Jimmy
Customer Service Manager

Wonders of Indonesia

Wednesday 15 Jul 2026
Overview Rating:
Our Tour: Excellent
Well organized tour and do enjoyable. Our guide, Putra, was excellent and we recommend him. Met all expectations.

Wonders of Indonesia

Friday 03 Jul 2026
Overview Rating:
Our Service: Excellent
Very professional and speedy service and very friendly staff

Our Response

Lovely to hear! Thanks so much for your feedback, it is very much appreciated. Kind regards, Jimmy, Wendy Wu Tours.

Wonders of Indonesia

Monday 22 Jun 2026
Overview Rating:
Our Tour: Excellent

Our Response

Many thanks for your five star review! Thanks, Jimmy, Wendy Wu Tours

Wonders of Indonesia

Thursday 18 Jun 2026
Overview Rating:
Our Service: Excellent
Great, nohicups. Consultant a pleasure to deal with meeting all our wishes.

Our Response

Dear Customer,
Thank you very much for your 5-star review of the service provided to you during booking process. I am sure our team will be happy to hear your feedback. Looking forward to welcome you on our tour!
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Wonders of Indonesia

Monday 15 Jun 2026
Overview Rating:
Our Service: Excellent
Jade provided a very good and professional service with my booking.

Our Response

Thanks for your five star review. Jade will be delighted to read your feedback. Do let us know if you have any questions prior to departure. Thanks, Jimmy, Wendy Wu Tours.

Wonders of Indonesia

Thursday 28 May 2026
Overview Rating:
Our Tour: Excellent
Thank you to Wendy Wu for a superb holiday - The Wonders of Indonesia, packed with unforgettable experiences which we will never forget., Highlights include Prambanan (a special mention to our excellent local guide), Borobudur and sunrise at Mount Bromo.
The organisation and attention to detail was excellent, for which we have to thank the star of the show, our guide Leni. She showed great patience, kindness and understanding. Her passion for and knowledge of her country was also exceptional.
We added on the Bali Explorer stay which was also very good. One small criticism is that the getting in and out of the small jeep on one day of this extension was not easy and was more difficult than the physical rating of 1 which this holiday has.

Wonders of Indonesia

Tuesday 17 Mar 2026
Overview Rating:
Our Service: Excellent
I received excellent service. The staff were very helpful when I had queries over the rerouting of our journey due to the events in Iran. They always responded quicky.

Our Response

That's great to hear and I'll pass on your feedback. Thanks, Jimmy, Wendy Wu Tours.

Wonders of Indonesia

Wednesday 18 Feb 2026
Overview Rating:
Our Service: Excellent
This was to book a trip to Indonesia in September.
The customer service operative was friendly and helpful, and drew my attention to a cheaper departure date, which I gratefully accepted.
She was very helpful throghout the subsequent booking procedure and offered to reserve my preferred seats on the four long-haul and local flights for me.
At the completion of the booking process, she promptly sent me the relevant documentation.

Our Response

Thank you so much for taking the time to leave such a wonderful 5‑star review.
We’re delighted to hear that your booking experience for your trip to Indonesia was so positive.
It’s great to know that our team member was able to assist you with finding a better-value departure date and support you throughout the booking process — including securing your preferred seats and ensuring your documents reached you promptly. Providing helpful, personalised service is exactly what we aim for, so your feedback means a lot to us.

We hope you have an incredible trip to Indonesia in September, and if there’s anything you need in the meantime, we’re always here to help.

Wonders of Indonesia

Sunday 01 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful staff member who dealt with my queries very quickly and was do helpful

Wonders of Indonesia

Wednesday 01 Oct 2025
Overview Rating:
Our Service: Excellent
Staff person I spoke to was most helpful on looking at what flights would be best to get to Jakarta.

Wonders of Indonesia

Saturday 30 Aug 2025
Overview Rating:
Our Service: Excellent
Booked the Wonders of Indonesia tour with Singapore extension yesterday and received exemplary Customer Service from Cheryl. We’d initially received a quote from Stephen a week or so earlier who’d been equally as friendly, helpful and efficient. Once we decided to go ahead with the booking Cheryl couldn’t have been more helpful and customer focused. She went out of her way to explain and ensure we were content with all aspects of the trip including arranging an earlier flight home from Singapore to Heathrow which would allow more time for us to travel back to Liverpool the same day rather than the possibility of having to arrange overnight accommodation in London etc. which was very much appreciated.

Wonders of Indonesia

Sunday 24 Aug 2025
Overview Rating:
Our Service: Excellent
I’ve completed one amazing tour to Borneo with Wendy Wu and I’ve just booked my second holiday with them.
At the booking of this second holiday Andy offered me answers to my multiple questions. This ultimately gave me the reassurance, confidence and information I needed to make my travel decisions. I’m planning a big holiday taking in multiple countries so it wasn’t a straightforward booking.
I had a wonderful first Wendy Wu tour and I cannot recommend them highly enough. I felt confident embarking as a solo because the paperwork and information was thorough and told me everything I needed to know. I even had the WhatsApp number of my guide, so made contact prior to leaving UK. He met my arrival flight (I arrived 3 days before tour start) and transferred me to the Tour hotel. Wayne was a fantastic national guide and remained with us the whole time. He was as professional, giving the same care and attention to every client in the group. Everything about that holiday was faultless. From the itinery to the accommodation to the food. As a solo who rarely eats out, the variety of restaurants visited and cuisine on offer, was a constant delight. I have no hesitation in recommending Wendy Wu tours.

Our Response

Thanks so much for your detailed review, we are delighted that you enjoyed Borneo and will pass on your comments to Wayne. He will be delighted! Do let us know if we can help you with your further travel plans. Kind regards, Jimmy, Wendy Wu Tours.

Wonders of Indonesia

Thursday 14 Aug 2025
Overview Rating:
Our Service: Excellent
Instant reply from cust service team and very good website made this an excellent experience with a trusted company.

Our Response

Thanks so much for your lovely feedback. I'll be sure to pass your comments on to our team, and in the meantime, please do give us a call if you have any questions relating to your tour. Thanks, Jimmy, Wendy Wu Tours.