Help and Visas

We had problems booking a tour on their website, unable to use a valid discount code and being charged surcharges from a main airport, when the literature suggests that we wouldn’t!
Rang and spoke to Natasha, who was very helpful and managed to solve the problems to our satisfaction.
I can’t comment on the tour itself yet, as it is for 2027, but the booking experience over the phone was a very good start…

Plenty of information received before the trip in order to prepare. The tour guide, Charles, was professional, calm and confident whilst maintaining a light-hearted atmosphere. The itinerary was full and made the tour good value for money. Each day worked like clockwork and we always knew where to be and what to expect. I would thoroughly recommend this tour.

Excellent service.
Very efficient
Really enjoyed the roadshow and booked a holiday afterwards

We found all members of staff extremely helpful and going that extra mile to help us. We have been loyal Wendy Wu travellers and have always had fantastic adventures from the level of communication to the local guides. Hotels and guest houses have always been of a high standard, They go to places some have never heard of! You have a taste of local culture, cuisine and make memories for a lifetime.

We had one exception on a recent trip to Issyk Kul in Kyrgyzstan where the hotel we stayed at was hosting participants from the Triathlon, which had obviously been planned before. Consequently participants were preparing for the event the next morning and all the pasta and rice along with most of the buffet dinner had been consumed and supplies exhausted. We also had to leave the next morning before closure of the main road. This information should have been shared by the country representatives with Wendy Wu head office so that a change in the itinerary could have been made.

The 25 day Wendy Wu Tours Grand Tour of China was well paced and well organised, with special thanks to national guide, Betty. I would have no hesitation in recommending this tour as an introduction to China. In complete contrast the separate two night, three day Hong Kong Glimpses stopover we asked Wendy Wu to organise at the conclusion of our Grand Tour of China was a shocker. The information provided was inadequate, the room in the Dorsett Hotel Wanchai was tiny and the hotel itself was a time capsule from the 1980s.

Very efficient.Natasha Beach very professional and helpful

The tour was wonderful. Our tour guide Miyoko was excellent. Very polite, provided great commentary & passion about what she was showing us. She was very thoughtful and helpful to all.

Amazing tour from when we landed to when we left. Everything was taken care of and we had the best tour guide in Andy .
I would definitely recommend using Wendy Wu and seeing what China has to offer. I cannot praise the tour enough, it was fabulous.

The China by Rail tour covers so much ground starting in Shanghai finishing in Beijing.The tour is very well organised and fully inclusive of all meals. Takes in all the main attractions throughout China. It's quite hectic and you are constantly on the move. National Guide Franki was first class.

Everyone I spoke to was knowledgeable and clear in their information. Nothing was too complicated or difficult for them to answer. It was an entirely positive experience and I am now looking forward to my trip.

We had an amazing holiday, seeing things that we hand only read about or seen on YouTube. We had never been on a group tour before and didn’t really know what to expect. The other members of the group were all great to get on with and our National guide Amanda was excellent and I would like to say how professional and friendly she was. The organisation of all the tours was brilliant and I would definitely recommend Wendy Wu. The local guides were also very knowledgeable and explained everything in detail. We will look forward to booking another holiday with Wendy Wu.