Jordan Tours

Excellent in all respects

All as described. Very enjoyable holiday with good hotels, guides and visits.

Very friendly and helpful. Called me back when they said they would. Answered all of my queries

Mostly reactive rather than proactive. It would have been so easy to send a group email as soon as the issues began in Israel/Gaza saying that they were monitoring the situation. Instead they answered each travellers concerns informing them to follow Foreign Office guidelines, did not instill confidence in the tour company. The tour was hectic with early starts and some late finishes.

The tour is amazing. Jordan is a fascinating country with a rich history and culture. Our guide was excellent. He looked after everyone and was very knowledgeable and friendly. The food was very good.
Most of the hotels were excellent. The exception was our ‘Deluxe’ tent at Sun City Camp in Wadi Rum. It was apparently and to say it was basic is an understatement. There was great chunks of plaster that had come off the walls in the bathroom. The furniture was extremely old and shabby with peeling veneer. There was no drinking water and we couldn’t use the wardrobe as large rattan chairs were in front of it and there was no room to move them to. The management is rude and unhelpful. We tried to get an upgrade or some sort of compensation but no upgrade was offer and our ‘compensation’ was a can of fizzy drink with dinner. I don’t drink the stuff.
One other complaint is that I had been told that our hotel in Petra would be within a5 minute walk from the site gates but was a 10 minute bus drive away. This may seem a bit petty but I had specifically enquired about the Petra hotel as my husband has some health issues so he doesn’t tolerate heat very well. I was advised that it wouldn’t be a problem because due to the proximity we could return to the hotel very quickly at anytime. As it turned out we had to wait 1.5 hours for all the party to return to the hotel