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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Japan Uncovered

Sunday 20 Oct 2024
Overview Rating:
Our Tour: Excellent
Fantastic tour of a beautiful country. Japan is a beautiful clean country and the people are so friendly. Our guide was excellent.

Japan Uncovered

Sunday 06 Oct 2024
Overview Rating:
Our Tour: Excellent
A terrific, curated tour from Wendy Wu. A very long time since travelling abroad and never outside Europe so was very much in the hands of the travel company who delivered in every aspect. A classic tour that took you to the sort of places and experiences you might expect with an obvious leaning towards history and culture set in a modern enthralling country. Accommodation was top notch and an open mind to the food choices is essential. I enjoy Japanese food so I had a head start. It's a busy place, so expect crowds in some of the places visited. This did not affect our enjoyment. Our tour guide was brilliant with an exceptional knowledge of a breadth of subjects and kept us on track. An occasional lengthy coach ride however just look out of the window and take in views.
Clean, safe and welcoming, confident I will visit again or use Wendy Wu for the next adventure.

Japan Uncovered - HN

Thursday 03 Oct 2024
Overview Rating:
Our Service: Excellent
Very helpful and knowledgeable. Air fare situation explained well and what the tour included. Also changed the date of departure to two days later for me without any problem

Japan Uncovered

Wednesday 02 Oct 2024
Overview Rating:
Our Tour: Good
As Above

Japan Uncovered

Monday 30 Sep 2024
Overview Rating:
Our Tour: Excellent
Wendy Wu 2460 Japan Uncovered tour. September 2024.
Excellent tour, great food and exceptional tour guide.
Faultless in every possible way.
Too many pictures to upload, just a few to sample.

Japan Uncovered

Saturday 28 Sep 2024
Overview Rating:
Our Tour: Excellent

Japan Uncovered

Friday 27 Sep 2024
Overview Rating:
Our Tour: Excellent
We chose this tour as it visited virtually all the places we wanted to visit. We always go for Escorted Tours with all meals included and everything organised for us. This was our first tour with Wendy Wu and it really was worth paying a little more for the quality of service we received, particularly from our National Guide (Coco) who was professional, friendly and worked incredibly hard. As for Jaoan, we loved the country especially the culture (organised, quiet, polite, clean) and the highlights were: Hiroshima, Kyoto, Tokyo and the Snow Monkeys. Mention also should be made of the gardens, castles, temples, shrines, mountains, wooded hillsides, bullet train, rice fields and Sumo Wrestling. Lastly, we enjoyed the variety of food on offer including around 35% Western - we were able to try the whole range of Japanese cuisine including having to cook our own food on occasions - fortunately we were always provided alternative cutlery as well as chopsticks. Hotels were all of a high standard as were the toilets!

Japan Uncovered - HN

Thursday 26 Sep 2024
Overview Rating:
Our Service: Excellent
Attended the Wendy Wu presentation at Bristol Golf Club on the 25 Sept. The presentation provided by Glen was excellent and hugely informative. Refreshments available if required and the location was great. Beau, who facilitated our Japan booking was very knowledgeable, friendly and helpful. A thoroughly enjoyable and seamless experience!
Thank you

Japan Uncovered - HN

Tuesday 03 Sep 2024
Overview Rating:
Our Service: Excellent
So far, my experience is limited to the 'Booking' experience and that was excellent

I had phoned only to collect some information as there was also a tour elsewhere that I was interested in. But the friendliness and the responsiveness of the consultant to my specific requests convinced me to book straight away

Our Response

Thank you so much for your kind words and for sharing your booking experience. We're thrilled to hear that Stephen's friendliness and responsiveness made such a great impression and convinced you to book with us.

We’re confident your tour will be just as excellent, and we can’t wait to hear about it once you've had the full experience. If you need anything else leading up to your trip, please don't hesitate to contact us. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 22 Aug 2024
Overview Rating:
Our Tour: Excellent
Overall, this was an amazing experience. From the start, the booking process and arrangements were efficient and well executed.

Rather than try to detail all 16 days in Japan, I'll just summarise the key elements:
- the destinations were great. On a tour like this it will be difficult to cater for all needs, but we found that most locations were well worth visiting and that free time was catered for, allowing us to pursue our own interests to a degree. In terms of the top things to see in Japan, I couldn't pick a better list overall, and we came away with a genuine sense that we knew the country a lot better
- the weather. We travelled end-July - early August. We were lucky overall, with only a couple of spots of rain and mostly clear and sunny days. Bear in mind that stunning vistas of Mt Fuji are very unlikely this time of year, but the visit is still worth doing. It was very hot and humid, especially at the start, but as we traveled into the mountains it cooled and was more bearable. Air condition is ubiquitous, so it's only really the outdoor parts where this was a little uncomfortable.
- the food was generally excellent, with a wide variety of Japanese food and no shortage. A couple of choices of European style food (especially in the final Tokyo hotel) weren't as good, but still completely satisfactory
- our tour guide (Hiroko) was utterly incredible. She made the tour very special, with lots of insights into Japanese culture and history, and a calm efficiency that made sure that we kept on schedule but didn't feel too pressured.

We all had a wonderful time, and felt that the tour was extremely good value for money. With all excursions and entrance fees dealt with, and all the logistics completely sorted, we could just get on and enjoy the moment!

Very highly recommended, especially for a first trip to Japan.

Our Response

Thank you for your fantastic review! We’re thrilled to hear that you had such an amazing experience on your Japan tour and that Hiroko made it truly special. It’s great to know that the destinations, food, and overall value met your expectations.

Do let us know if we can be of any further assistance and we look forward to you travelling with us again.

Kind regards,
Jimmy, Wendy Wu Tours

Japan Uncovered

Wednesday 14 Aug 2024
Overview Rating:
Our Service: Excellent
I contacted customer service and received a call back within the hour. Issue resolved and holiday booked.

Our Response

We’re delighted to hear that we were able to get back to you quickly and resolve your issue. It’s wonderful to know your holiday is now booked. If you need any further assistance or have any questions, please feel free to contact us. Have a fantastic trip!

Japan Uncovered

Tuesday 13 Aug 2024
Overview Rating:
Our Service: Good
Very courteous and polite. Answered all my questions over several phone calls- was told about special offer immediately

Our Response

Thank you for your kind words. We’re pleased to hear that you found our service courteous and polite, and that all your questions were answered thoroughly. It’s great to know that you were informed about our special offer promptly. If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 30 Jul 2024
Overview Rating:
Our Service: Excellent
Attended one of Wendy Wu's Community Roadshows where in addition to the presentation we booked a consultation. All our questions were answered and a few days later we booked a holiday to Japan. Being able to contact the same consultant the booking experience was very smooth and we now look forward to an amazing experience in 2025.

Japan Uncovered - HN

Thursday 25 Jul 2024
Overview Rating:
Our Service: Good
Friendly Knowledgeable and experienced

Japan Uncovered - BJ

Friday 19 Jul 2024
Overview Rating:
Our Service: Excellent
Extremely knowledgeable about Japan