The Booking Process
Q. When will my booking be confirmed?
A. Once we receive your deposit, your place on tour will be confirmed. We will also confirm any additional arrangements such as pre and post tour accommodation. This usually takes 3-5 days and can vary depending on the destination and if there are any holiday periods. We will then send you an updated invoice showing your deposit payment, along with a Booking Form, Visa Application Form and Medical Information Form to be completed. These forms can also be accessed via our website. It is important your name appears as per your passport on your Booking Form and we receive this as soon as possible once your booking is confirmed.
Q. Can special requests be arranged?
A. We will do our best to accommodate your special request. Please advise us of any medical requirements, special meal requests, special needs, or mobility impairment at time of booking.
Q. When will I receive my tour documentation?
A. Two weeks before you travel you will receive your final documentation, including a detailed day-by-day itinerary, hotel list, as well as a suggested packing list. You will also receive your passport back, complete with the relevant visas.
Q. Are there any health precautions or vaccinations that I need?
A. We recommend you see your doctor at least six weeks prior to travel for advice and to allow time for any necessary vaccinations. Please remember to take your itinerary with you.
Q. What are the luggage restrictions on tour?
A. All travellers are limited to two items of luggage each; a suitcase with a maximum weight of 20kg and one piece of hand luggage with a maximum weight of 5kgs. Please refer to the tour dossier located on the tour page for further details as well as any specific airline restrictions.
Q. How far in advance are flights available to book?
A. Airlines release their flight schedules 299 days in advance. If you book a tour with a departure date outside of this range, your place on the group tour will be confirmed immediately and once available to us, your flights will be held. We will contact you when we finalise the air arrangements to advise your flight itinerary and any applicable air supplement.
Q. Do you allow children on your tours?
A. We allow children 12 years and over on our group tours. We recommend that families with children of any age take advantage of our private tours. This will give you more flexibility while on tour.
Q. Will I have a guide?
A. Group Tours: Every group tour that has 10 or more passengers travelling will be accompanied by a National Escort from the moment you exit the airport, to when you depart. On multi-country tours, a different National Escort is used in each country. Extensions and stopovers are not accompanied by a National Escort; however you will have the benefit of our knowledgeable Local Guides. Transfers and flights to and from optional extension destinations are not escorted. Independent Private Touring: Private tours are not accompanied by a National Escort, but will be accompanied by knowledgeable local guides in each location.
Q. Do you run guaranteed departures?
A. All tours are guaranteed at the listed price operating with a National Escort, providing a minimum of 10 travellers are booked to travel on that departure.
Q. Who will be in my group?
A. Your group will be made up of travellers from diverse backgrounds and will be varied in age. Our groups generally mix well due to a shared interest in travel and eagerness to explore all that Asia has to offer.
Q. How fit do I need to be?
A. We want you to have the best tour experience possible, so you should be in reasonably good health and be able to participate in all activities unaided. Some of our itineraries include difficult conditions which can make physical activities challenging. Each group tour is graded to reflect the level of fitness required to assist you in making the best choice. You can also find detailed information in each Tour Dossier.
Q. I am a solo traveller – do I have to pay a single supplement?
A. At Wendy Wu Tours we understand that some solo travellers would happily share a room on tour to avoid paying an additional supplement. If you are a solo traveller who is willing to share, Wendy Wu Tours will match you up with another solo traveller of the same gender on your tour and neither of you will pay the Single Hotel Room Option. If we are unable to find another solo traveller who is willing to share, we will waive the Single Hotel Room Option. If you are a solo traveller and prefer to have a private room during your group tour, you can pay a Single Hotel Room Option. This covers hotel nights only. Separate supplements apply and cruise nights. Please contact us for further details.
Q. Will I be travelling with passengers from other countries?
A. Our passengers generally enjoy the mixture of Australian, New Zealand and British clients on tour. Occasionally we are joined by English speaking passengers from other countries.
Q. What is the dress code on your tours?
A. The dress code while on tour is very relaxed; however please note that clothing covering the arms and legs may be more appropriate when visiting religious buildings. We suggest smart casual attire for the evenings.
Q. What should I expect when travelling in Asia or South & Central America?
A. We plan our tours to ensure that your holiday is safe and trouble free and we are continually working with our local partners to maintain and improve health and safety standards. Overseas travel brings new experiences and varied environments and sometimes this means different safety and hygiene standards to those we are used to in Australia. We therefore ask that you take care; pay attention at all times and use your common sense. You are also requested to refer to notices and follow advice from your National Escort or Local Guide.
Q. Are there ever closures to attractions/sites outlined in tours?
A. Certain attractions may be closed by the Chinese government authorities at any given time, often without reasonable notice. Such closures may impact the ability to visit such attractions during your tour. Wendy Wu Tours will do their utmost to provide advance notice in these circumstances, however such closures are out of our control. Alternative touring will be arranged should this occur. The Tibet Autonomous Region may be closed by the Chinese authorities at any given time without notice. Such closures may impact the ability to travel in or to Tibet.
Q. Are meals included?
A. On our Fully Inclusive Classic Group Tours, all meals (excluding beverages) are included unless specifically stated otherwise. Discovering new cuisine is a highlight of travel to Asia and your Local Guide will give you tips on local specialties to try. You will sample a range of local cuisine with occasional western meals, and meals are usually taken at local restaurants. In remote areas, some meals may be basic or repetitive. On Independent Private Tours, Immerse Yourself Tours, Worldwide tours and Deluxe Collection Tours, some meals are included however we have also included several free evenings, offering flexibility for those who wish to explore local restaurants. Please check your day-by-day tour itinerary for details of which meals are included.
B = Breakfast, L = Lunch, D = Dinner.
Q. Do you cater for special dietary requirements whilst on tour?
A. We can cater for most dietary requirements. Please let us know at the time of booking.