All the latest Travel Updates for Existing Bookings
Last Updated: 13 April 2022
The safety and wellbeing of our customers is our main priority. We are continually following the advice of the Australian Government and Health authorities and have amended our booking conditions and cancellation policy to adapt to the evolving nature of the pandemic.
We appreciate these are challenging times. Wendy Wu Tours is here to support you through every phase and like you, we eagerly anticipate the time when our lives can return to a ‘new’ normal and travelling can once again resume.
The changes detailed here take effect from today onwards, until superseded by further amendments. We will be reviewing our policies weekly.
Due to the travel restrictions impacting states across Australia, Wendy Wu Tours has suspended all tours in Australia departing in 2021, and all tours to New Zealand departing until 30 April 2022. We will notify you or your travel agent to discuss your options.
Tours in Australia including Norfolk Island departing in 2022 and tours to New Zealand departing from 1 May 2022 are scheduled to run as planned. We will continue to monitor conditions and official government advice regularly. We will notify you or your travel agent if your tour is impacted.
Green List Destinations
All destinations on the Wendy Wu Tours Green List are scheduled to run from 1 January 2022. If your tour is impacted by changes to Government travel advice, we will notify you or your travel agent to discuss options.
All Other Destinations
Wendy Wu Tours Australia is deferring all tours to non-Green List destinations in Asia, Middle East, Latin America and Eurasia departing up until 31 May 2022.
Customers who are booked on a tour to a destination not on the Green List departing between16 March 2020 and 31 May 2022, will receive a 100% Travel Credit of monies paid, to use toward a tour with a departure date before 31 December 2023 (book by 31 December 2022), minus any non-recoverable third-party payments.
For tours departing from 1 June 2022, normal terms and conditions apply.
In order to provide our valued customers with even further flexibility to their existing Travel Credit with Wendy Wu Tours, we have now extended the book by date till 31 December 2022 and travel by date to 31 December 2023 on all bookings to maximise on new dates and offerings. Please visit our COVID-19 FAQs page for the full conditions.
Return to COVID-19 Information Hub.