Booking Conditions

It is important that you read and understand the following conditions before making your booking.

 

Reservation and Deposit


Prices are subject to airline availability at the time of booking. Please forward a deposit of $300 per person to Wendy Wu Tours or your travel agent to arrive within three days of receiving confirmation that the company is holding space for you.

Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket re-issue fees.

Additional deposit requirements may be applicable with certain tours as outlined below:
 
Indochina
Note that our Mekong Odyssey and Irrawaddy Voyager tours (booked In partnership with Pandaw River Expeditions) and the Majestic Mekong (booked in partnership with Heritage Line) require a higher deposit to arrive within three days of receiving confirmation that the company is holding space for you.

The deposit for Mekong Odyssey is $2,290 per person,  Irrawaddy Voyager is $1,550 per person and the Majestic Mekong is $1400 per person. Independent Travel bookings with Pandaw River Expeditions and Mekong River Cruises require a 20% deposit.
 
Wendy Wu Tours reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.

Tailor made arrangements – A deposit of $300pp is required prior to confirming arrangements. In the event that services are not available, the deposit will be refunded in full. Please speak to our Reservations department for further details.
Special Groups - Please speak to our Reservations department for deposit details.
 

Receipt of Deposit

By sending a deposit the client agrees to be bound by the terms, conditions and responsibilities set forth in this brochure. The client also agrees that:


 

Balance of Payment

The final balance of the travel arrangements is due at Wendy Wu Tours no later than 75 days prior to the confirmed tour departure date as confirmed by acceptance of the booking. Please note that the Grand Asia tour (booked in partnership with Princess Cruises) requires full payment 90 days prior to departure. Visa forms and passports will also be required at this time. Failure to pay in full by the due date may result in additional costs which will be passed on as a late payment fee of no less than $30 per booking or cancellation at the discretion of the company. Wendy Wu Tours reserves the right to request a partial payment of the final balance more than 75 days prior to departure (eg: airfare portion) in the event that airline tickets need to be issued by our office or by our operators overseas due to airline ticketing time limits. Payments by credit cards will incur a fee.
 

Late Bookings

Bookings made less than 75 days prior to departure will incur a late booking fee of no less than $30 per booking which is payable along with the final payment. Payment must be made in full within three days after the company confirms that it is holding space. If payment is not so made, Wendy Wu Tours shall have the right to cancel the booking at its discretion.

The bookings may also incur additional fees including any applicable urgent visa processing fees. Bookings made less than 30 days prior to departure will incur a late booking fee of $50 per booking and must be paid along with the final payment at the time of booking. These bookings may also incur additional fees. Wendy Wu Tours does not process visa applications for bookings made less than 30 days prior to departure but customers are entitled to apply for their own visas.
 

Fees and Charges

All Fully Inclusive Classic Tour, Discovery Tour and Deluxe Tour prices indicated in the brochure are based on group travel and any deviation from the set itinerary may incur additional airline ticket costs plus a Breakaway Fee of $100 per person.

Arrangements such as transfers, accommodation, etc. outside the set group arrangements/dates are at an additional cost and are not covered by the Breakaway Fee. 
 

Airline Fuel Levy Surcharge 

Since 2004 all airlines servicing flights to Asia have been charging a fuel levy surcharge, on top of the normal airline ticket price, in order to cover the increased cost of aviation fuel. As fuel prices have fluctuated, so too has the amount the airlines charge for this levy. This amount is detailed against every tour featured in this brochure and will also be advised to you at the time of your booking and is subject to change until your airline ticket is issued.
 

Amendment and Booking Fees 

The following fees will apply:

Once a booking is confirmed name transfers are not permitted as this will be regarded as a cancellation.
 

Cancellation by Customer 

All cancellations must be made in writing to Wendy Wu Tours and will be subject to the following cancellation charges from the date the written cancellation is received:
 
1). More than 75 days prior to departure; loss of deposit plus any administration fees.
2). Between 74-59 days prior to departure; 25% of total tour cost.
3). Between 58-46 days prior to departure; 50% of total tour cost.
4). 45 days or less prior to departure; 100% of total tour cost.
5). Any ‘no show’; 100% of total tour cost.

In the event of a cancellation any refunds will be less administration fees including visa, transfer fees, fuel surcharge and any other airline cancellation fees and any applicable amendment fees. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after the departure date.

Please note that employees of any overseas company or staff of Wendy Wu Tours outside Australia are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters.
 

Cancellation by Wendy Wu Tours

Wendy Wu Tours reserves the right to cancel or vary a tour prior to departure due to insufficient numbers. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable Wendy Wu Tours will refund the full price paid, less visa cost. If a tour is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Wendy Wu Tours will refund all monies prior to departure less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Wendy Wu Tours shall not be liable for any claim whatsoever arising from such events.
 

Refusal of Carriage 

Wendy Wu Tours retains the right to remove customers from our group tours for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behaviour, or the carriage of prohibited substances and materials.
 

Hotel Descriptions, Maps and Imagery 

Hotel descriptions featured in this brochure are based on current hotel guides provided by suppliers and contractual agreements. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. Wendy Wu Tours has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are.
 

Travel Insurance

It is strongly recommended that all customers travelling with Wendy Wu Tours are adequately covered by insurance for the duration of their travel arrangements. Wendy Wu Tours cannot in any way be made liable for any additional cost incurred by the customer on any tour.
 

Health Requirements

All customers are required to familiarise themselves with any health requirements specific to the countries being visited. All customers are given a link to download a copy of the Medical Information Form and Tour Dossier with their quote or deposit documents. Customers who fit the criteria set out on the Medical Information Form, including those who have any medical/dietary requirements, must complete and return this document.

All customers should visit their doctor for these aforementioned purposes and/or to confirm that they are physically able to undertake the day-to-day requirements of the tour. Should any ailments either exist at the time of booking, or arise before their departure from Australia, the customer must inform Wendy Wu Tours of these by completing a Medical Information Form.
 

Travel Documents

A passport with a minimum of six months validity is required for customers travelling to all countries in our programme. Visa fees are included for Australian passport holders in all Fully Inclusive Classic Tours, Discovery Tours and Deluxe Tours. Non-Australian passport holders will incur additional fees. If passports are not received by Wendy Wu Tours 60 days prior to departure, the customer will be required to pay an urgent visa processing fee. Multi destination tours will require passports and visa forms are to be received by Wendy Wu Tours 90 days prior to departure. Unless otherwise requested your passport will be returned with final documentation approximately two weeks prior to your departure date. If the customer requests the passports to be returned prior to this, an additional fee will be incurred. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the customer.

Wendy Wu Tours accepts no responsibility for any failure in this respect. If you choose to process your own visa, you are responsible for the accuracy and timely processing of the visa. Wendy Wu Tours accepts no responsibility for errors or delays in this respect. Wendy Wu Tours does not issue foreign visas. We only submit passports and application forms for visas to be issued by the relevant authorities. Wendy Wu Tours cannot guarantee that any visa will be issued by the relevant authority and accepts no responsibility if a visa application is refused. Any cancellation fees or other expenses incurred by the customer due to the refusal of a visa will be entirely the customer’s liability.
 

Consular Advice

We recommend that you review information provided by the Australian Department of Foreign Affairs and Trade prior to making your booking by calling 1300 555 135, or by visiting their website www.dfat.gov.au for the latest information. We strongly recommend that you familiarise yourself with the latest Government Consular advice and information.
 

Single Travellers

When booking more than 75 days prior to departure, single travellers on Fully Inclusive Classic Tours and Discovery Tours may avoid paying the Single Hotel Room Option by opting to travel on a ‘willing to share’ basis. Wendy Wu Tours will endeavour to match a single traveller with another suitable single traveller of the same gender. In the event that we are unable to confirm a share partner, Wendy Wu Tours will confirm a single room at all hotel accommodation and waive the Single Hotel Room Option.

This also applies to India programs incorporating overnight stays on a houseboat. Single Rail Compartment Option fees are applicable for sole use for any rail component and cannot be waived. Due to rail booking regulations, sole use of overnight soft sleeper compartments on rail journeys is no longer available on group tours in China including the Treasures of Vietnam & China tour.  Single Cruise Cabin Option fees are applicable for any cruise component and cannot be waived. The ‘willing to share’ option is not available on Deluxe Tours.
 

Tipping

Tipping is a firm and expected element in the tourism industry today and Indochina is no exception. The nominated tipping amount is to be given to your National Escort/Local Guide at the beginning of your group tour upon arrival at your destination and they will do all necessary tipping on your behalf throughout your tour. Participation in the tipping scheme is a necessary component of travelling on our Fully Inclusive Classic Tours, Discovery Tours and Deluxe Tours. The amount payable for each group tour is shown in the tour price based on a minimum of 10 passengers travelling. Wendy Wu Tours will advise the exact amount required per person in each currency in your final documentation.

Tipping amounts will range from US$25 to US$160 per person based on the destination, tour itinerary and length and are subject to change at any time. Tipping is not part of the culture in Japan and therefore is not required during our fully inclusive group tours in Japan. Tipping for independent travel is not compulsory and is at the customers’ own discretion. However, independent guides and drivers do expect a tip where good service has been provided and as such we will provide you with appropriate estimates based on the duration of your arrangements.
 

Shopping

Shopping can be fun and entertaining, especially in local markets, where many copies of international brand names can be purchased for next to nothing. However, Wendy Wu Tours, its staff and employees are neither qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited and the security of using a credit card to purchase such goods. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customer’s own risk and at all times the customer must use their own discretion.
 

Responsibility 

Wendy Wu Tours (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided.

The Company acts only as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss, theft or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused arising directly or indirectly from accidents, loss, theft or damage to person or property, delays, transport failure, strikes, wars and uprisings or acts of God etc. over which the Company has no control. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times.
 

Seatbelts and Lifejackets

Please note that seatbelts are not compulsory by law in many of our featured destinations with exception to Japan and therefore the local people largely choose not to wear them.  For this reason local operators may or may not have seatbelts in vehicles or they may be hidden underneath protective seat covers. It is recommended that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving. As such, customers acknowledge that seatbelts may not be available and therefore travel at their own risk. Seatbelts are compulsory in Japan and must be worn at all times while in any vehicle.

Lifejackets may or may not be provided on water transfers in the Maldives. It is the responsibility of our customers to wear them and act responsibly. Customers warrant that they shall not make any claim howsoever arising for injury or damage in respect of, arising from or contributed to by the absence of seatbelts or failure to wear lifejackets and hereby release Wendy Wu Tours from all such claims. 
 

Procedures for Lodging Complaints or Claims

At Wendy Wu Tours we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer not be satisfied with any aspect of their arrangements they must immediately inform the National Escort or Local Guide who will endeavour to resolve the issue at the time.

If this is not possible and you wish to lodge a complaint or claim this must be done in writing to Wendy Wu Tours in Sydney (or by email to customerrelations@wendywutours.com.au) within 30 days of the date of the completion of your Wendy Wu Tours arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim. Our complaints handling policy is available on our website wendywutours.com.au or upon request.
 
 

Airlines

Airlines featured in this brochure do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from Wendy Wu Tours, or as having any legal relationship with such a purchaser. Frequent flyer miles may not be accrued on some packaged fares. For details, contact our office..
 

Privacy 

We are collecting your personal information so that we can process your booking. We will also keep you up to date with other Wendy Wu Tours’ offers and product information which may be of interest to you if you have consented to this. You can opt out of receiving information at any time if you choose to do so. Any personal information you provide will be managed in accordance with Wendy Wu Tours’ privacy policy which can be viewed at wendywutours.com.au.

Brochure Validity

Tour itineraries and prices within Wendy Wu Tours brochure are accurate at the time of printing and prices are based on exchange rates as at 14 July 2016. Once a customer has paid the deposit, the standard regular price of the tour is guaranteed, subject to any increase in fuel surcharge, tipping, tax changes or levies imposed by any government or their agencies or any airline. Prices are subject to change without notice. Departure dates of tours are subject to change due to future airline schedules.Wendy Wu Tours reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond their control.

Agent Responsibilities

It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued by Wendy Wu Tours are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Conditions.

Law of Contract 

This contract is governed by the laws of the state of New South Wales and any legal action arising therefrom shall be litigated only in the appropriate court in that state having jurisdiction in that claim.

Please Note

Changes in operator land costs, airfares, taxes, fuel surcharges and currency exchange rates may affect the price of particular group tours. For these reasons, it is essential that the agent/customer reconfirms all arrangements at the time of booking and prior to paying the final payment.


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