Wendy Wu Tours - Japan is Open
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The Award-Winning Tour Specialist


Wendy Wu Tours' answer to all your questions

Celebrating 25 Years of tour excellence

This page has been designed to answer any COVID-19 frequently asked questions.

  • What is the current validity and conditions of my Wendy Wu Tours Travel Credit?

    In order to provide our valued customers with even further flexibility to their existing Travel Credit with Wendy Wu Tours, we have now extended the book and travel by dates to maximise on new dates and offerings. 

    • The tour must be booked by 31 December 2023 and travel completed by 31 December 2024

    • You can choose any destination or style of tour

    • Travel Credits can be used on multiple bookings, until entire credit is used in full

    • The new tour price will be based on market price at time of booking, and you can take advantage of special offers available

    • Travel Credits cannot be put towards an existing booking or transferred to another passenger

    • Holding of Credit with Wendy Wu Tours has no monetary value and is only valid against future travel arrangements with Wendy Wu Tours

    • If travel is not completed by 31 December 2024 the credit will be forfeited in full

    Airfares held in credit have different terms and conditions on when they need to be utilised as set by the airline. Please contact our Reservations department for the most up to date information on your airfare credit.

  • How do I redeem my Travel Credit?

    You can redeem your Travel Credit by calling 1300 727 998, messaging us via Live Chat or emailing us here.

    If you originally booked through a travel agent, you will need to contact your agent to book on your behalf.

    You are unable to book via our website using a Travel Credit.

  • Can I use my Travel Credit towards a different tour or destination than my original booking?

    Absolutely, we are committed to providing you with flexibility during this time and ensuring that we can arrange a holiday to suit you. We understand your travel plans may have changed and as such, you are able to re-book a new destination or tour of your choice. The tour price will be based on market price at time of re-booking.

    If you hold a Travel Credit for a specific supplier or airline, please contact our Reservations department to find out the conditions.

  • How and when will I know if my tour is deferred?

    For the most up to date information on our tour deferment dates, please visit our Travel Advice page.

    It is our intention to give as much advanced notice regarding your scheduled tour. At the latest, you will be notified 6 weeks prior to departure. We are continuously monitoring and making assessments on our programs in line with government advice.

    If you are booked through a travel agent, we send a notice of deferment to the travel agency and outline available options for your agent to discuss with you. If you are booked directly with Wendy Wu Tours, we contact you once your tour is deferred and discuss available options.

  • What is a third-party payment?

    Third party payments may include but are not limited to: airline fees to reissue, cancel or hold current ticket in credit, visa cost and non-refundable land costs where prepayments have been made and no refund is available.

  • Can I make changes after booking?

    We understand that plans may be uncertain right now. For peace of mind, we are offering all our customers unlimited free travel date amendments up to 75 days prior to departure. Please note, there may be third party fees including visa fees and airline fees to reissue, cancel or hold tickets in credit. Please contact your travel agent or our Reservations department to find out more about your individual booking.

  • Will the Travel Credit validity be extended?

    We will continue to monitor government travel advice and extend the Travel Credit validity if the current restrictions remain in place. We will automatically extend your credit and notify you or your travel agent if the book and travel validity is extended.

    This page will also be updated with any changes to the credit validity.

  • Can I get a refund of my Travel Credit?

    Wendy Wu Tours Travel Credits are non-refundable, however, where partial refunds are available on a case-by-case basis, we will provide this as an option when we notify you of your tour deferment.

  • How long are refunds taking?

    Refunds take approximately 5-10 business days to process providing Wendy Wu Tours has received funds from applicable third parties. Airlines take 8-12 weeks and, in some cases, even longer to process refunds back to customers and tour operators and in which case, we will need to wait for these funds to be received before we can process to you.

  • Do I need to be vaccinated before I travel?

    You must meet the vaccination and entry requirements of the destination you are travelling to.

    View our full Vaccination policy here.

  • What if Wendy Wu Tours goes out of business?

    Wendy Wu Tours have been a secure global business for over 27 years and, thanks to prudent financial management, we look forward to the future with the utmost confidence.

  • What happens if borders close before or during my tour?

    We will be closely monitoring all tours to ensure the smooth operation of our programs. Each situation will be managed on a case-by-case basis depending on the local circumstances of the event.

    You can travel with confidence knowing our team of Travel Specialists and our 24-hour Emergency Response team while on tour is here to support you every step of the way.

  • What happens if I contract COVID-19 on tour?

    Should anyone on the group fall ill your National Escort will ensure the individual receives swift medical attention and can only return to the group once cleared to do so. 

    We strongly recommend that all passengers take out travel insurance at the time of booking and check the policy inclusions surrounding COVID-19.

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