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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called Product Review. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

 
Rating
Customer Review

Wonders of China

Saturday 27 Apr 2024
Overview Rating:
Our Tour: Excellent
The Wendy Wu Wonders of China tour was my first trip to China. It was 16 days long and covered all the major sites you could think of; the Great Wall, Forbidden City and the Terracotta Army. Our guides were amazing. Nothing was ever too much for them. We had a National guide, Britney/Zhang Ru, who is just an amazing person. She was super helpful and one of the kindest people I have met. Our local guides were all very informative, knowledgable and passionate regarding their area/city and country, especially our Beijing guide Alan/Jiao Yang.
I would 100% use Wendy Wu again to go back to China in a heartbeat! Or even to try another country.

IN PURSUIT OF PANDAS

Thursday 02 May 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Booking was very efficient and sound advice was given. Air China was amazingly good considering I had read some fairly bad accounts of their services.
Hotels we stayed in were of a good quality.
Internal flight and Bullet train were excellent.

Local guides very informative and with good English. Fin in Chendu had excellent English. Sites amazing as expected.


None of this would have held together without our national guide, Ivan, who was outstanding. Dealing with the language, regulations, airport and train stations would have been a nightmare without him. He was amazingly calm, well organised, kind and efficient. How he didn't lose some of us in the Forbidden City I will never know.

Product :

Please read my review carefully

CHINA:THE BIG ONE

Monday 22 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour was managed very well. The national guide Joe was exceptional. His professionalism, knowledge and sense of humour made the trip go very well. It was also a very good group with everybody getting on well. The hotels were good and often in good locations. The food provided was very good and plentiful. In some places however e.g terracotta warriors it may have been better to provide an evening meal rather than lunch to allow more time at the venue. Having our own private facilities on the boat trip down the river Li was really nice.

Product :

Overall we were very happy with the service and enjoyed the holiday.
We thought the national guide, Joe , was very good in his role and was also a very nice and interesting person. He was also very helpful in facilitating the retrieval of a camera left on a coach in what we thought would be an impossible task.
The tour covered what we wanted to see although in some places we felt we could have had more time to enjoy the venue e.g the Forbidden City and Summer Palace in Beijing. Also I was disappointed not to be able to do the bamboo rafting in Yangshuo because I was 70.

Our Response

Thank you for your 5* review!
We are so pleased to hear that your National Guide Joe was exceptional! and that his knowledge and personality made your trip even better, along with the people in your group. We are also delighted that you found both the accommodation and food good throughout the tour and that you enjoyed your private facilities during the boat trip. We will also take your notes about the terracotta warriors meal into consideration, however we are pleased that you enjoyed your trip overall, and hope you have made some wonderful memories.

GLORIES OF CHINA

Sunday 25 Mar 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The national tour guide Addison is an asset to the success of the tour ... his dedication ensured that our experience was memorable , action packed , well organised and amazing adventure he is a credit to the company , he is well informed , hard working , generous , proud of his peers , assertive and a true gentleman. Natalie ( my eldest daughter aged 28) and I arrived in Shanghai ,,, One of the tour guide was waiting for us at the airport .. welcoming us to china with a great big smile. Allow me to explain in brief an introduction to our adventure known as "the glories of china" . being in such a large country as china plus I don't speak Chinese I believed traveling with Wendy wu tours would be a sensible option . At the hotel we was greeted by our national tour guide Addison , the communication between the guides is amazing , he welcomes us to china stating he is pleased to meet us , he gives us our room key with an invitation to meet for dinner in a hour . From leaving the taxi to arriving in our room took maximum 5 minutes. Addison had checked us in ready for our arrival , he had porters ready to help with our bags , taxi door open by the doorman , lift door open by someone else .. we feel like royalty. We meet for dinner just a short walk away from our hotel the restaurant staff great us welcome us in offering us drinks (Chinese beer is very similar to lager ). The arrangement for meals is Addison orders a selection of dishes which is shared with our new travel buddies , we will affectionately become known as the Addison family 16 in total . Our first dinner is only 8 due to others arriving late evening .. this was perfect all the dining tables are circular most with a lazy Susan ( turn table ) in the centre so here we are sharing a new experience , culture , food and practising chop sticks with strangers !!! It was fabulous food fabulous people . After our long journey from Home to Shanghai ( 23 hours) the thought of going out to sharing food and pleasantries with strangers over dinner was not on the top of my to do list .. it's an amazing introduction to china . Brilliant evening. We are here slap bang in the middle of the Chinese New Year 2018 celebrations.. our first port of call is the the old town and yu gardens .. did I say there is a population of 26 million in Shanghai ??? Well there is !!! and I believe they was all there with us in the old town !!! What an amazing atmosphere, sights , smells , music , .. we get our first understanding as why it's a must to book on a tour . We don't join queue's we go via VIP entry on all of the excursions ( apparently Wendy wu is a very powerful woman across china and well respected ) everyone aim to please us. Shanghai known as Paris of the east with modern skyscrapers , European style mansions intermingling with shikuman buildings presents a blend of cultures modern and traditional. The old town of Shanghai where cobbled streets are lined with traditional shops selling herbal medicines, handcrafts, tea and an array of snacks .. the yu garden is the home to jade rock , goldfish ponds, pavilions, dragon walls and plants. We also go to the Silk museum, a walk around Shanghai up to the 88 floor of Jinmao tower , a ride on the maglev trains and a night cruise on huangpu river fills up a very good day .. We are driven to zhujiajiao it's a water village ( think Venice ) built on an old canal system alley ways , stone bridges, temples. We take a boat ride (Chinese style gondola ) . In and out of sights that take you by amazement at every turn . From here we now go to people square do some exercise with the locals, visit Shanghai museum finally finish the day with an evening stroll along the bund. Next day we fly to Guilin we check in to our hotel named waterfall-located on a lake. This location is breathtaking the lake has the sun ( red ) and moon ( gold ) pergolas. Our hotel becomes a waterfall daily at 9pm . ( the wall of the hotel just flows and flows water from the roof top down past the bedroom windows ) The seven star park with the mountain back drop is what makes Guilin beautiful countryside. After another tasty dinner we went for a beer or two on western street in an Irish bar . Today we cruise the li river to Yangzhou stunning scenery .. check in our hotel ready for our liu sanjie evening open air show on the lake .. the back drop is the stunning mountains , the performers are the local farmers their families and town folk . The show is directed by zhang yimou the creator of the Beijing Olympic opening ceremony. Absolutely amazing !!! A day with the local farmers land and their homes , they cook us a very tasty lunch, have a photo taken with the fisherman's two cormorants. Enjoy an hours reflexology massage feet and shoulders . Out for dinner drinks and dancing on western street . A very cultured day visiting the pearl museum , explore the sun and moon pagodas on for lake , connected by an underwater tunnel . Another night in an Irish bar there seems to be one in every town in china !!! Today we take flight to Xian visit the wild goose pagoda ( the only building that survived one of the strongest earthquakes in world history ) a night at the theatre enjoying a Tang Dynasty dancing show after sampling a feast of traditional shui jiao dumplings in comes a birthday cake !!!! My new travel Addison family and the restaurant staff sing both English and Chinese version of happy birthday .. 🥃🎂🥃.. Ok how do you describe the terracotta warriors ... one of the most significant archaeological discoveries of the 20th century . I could go on and on and on with all the facts and the sheer amazement of the site however it would never prepare anyone for the experience . In the afternoon we walk the city wall ( china likes their walls ) of Xian giving us a birds eye view over this fantastic city .. followed by admiring the lights of Xian on the tang ever bright night walk marvelling at the fountain light show outside the big wild goose pagoda . I stand in the middle getting soaked from the spray totally freezing now .. shower bed fabulous . Today we travel to Beijing on the bullet train experience a rickshaw ride through the warren like hutongs ( homes ) we visit the locals part take in exercise in the park . Eat with them in their homes , very kindly they prepare a feast for all of us . Today we rise early putting our best foot forward to walk/climb the Great Wall of china !!!! Over 700 years old I find it a strange experience like I'm in a dream the day is bright blue skies visibility is perfect the climb is steep however it's a must do temp -3 c. On route to summer palace we have a photo stop opportunity at the famous nest and cube Beijing Olympic stadiums. Call in at the jade museum. I strike the massive Buddhist bell in summer palace a former holiday retreat for Qing emperors . After feasting on dinner we go to the Kung fu show/story. Is it possible to see and experience more ??? Tiananmen Square , temple of heaven , forbidden city topped off with an evening on feasting on Peking duck .. is just a brief of my last day on the tour . Sorry the blog is lengthily I have not include all my experience as it would be a book .

Product :

Every minute of the tour is fabulous 👍😎👍

Our Response

Hi Jean, Thank you so much for leaving us a fantastic review of your trip to China.

We love hearing about our customers experiences and stories and please be assured that we will be sending all of your feedback onto our teams in China. 

We are pleased to hear you enjoyed the tour and truly hope the memories of this unforgettable destination will stay with you for many years to come. We hope to have the pleasure of welcoming you on-board another Wendy Wu tour in the future.

Kind regards
Grace
Customer Relations Executive


GLORIES OF CHINA

Tuesday 25 Jul 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We went to china on a trip of a lifetime..my bucket list number 1..we choose Wendy Wu as the travel company and we were not disappointed. Firstly we were greeted by Mark our amazing national guide. He was always smiling and there to help such great organisational skills and always remembered everything about everyone. We started off in Shanghai with a group of 27 from Ireland England and Australia what an amazing bunch of people who got on so well. Shanghai was amazing so modern great architecture great trip on a boat to see the Bund at night. Went on the maglev train and up the superfast lift 90m per second to one of the tallest buildings.food was amazing there was about 10 people at a table with a lazy Susan system and 12 or more dishes. Great fun each mealtime. Then onto gulin which we stayed in Waterfall Hotel which overlooked pagoda lake great views at night. We went to see cormorant fisherman and out to countryside amazing such a contrast to shanghai.then on a river cruise to yangshoo spectacular views on the river for a few hours stayed there 2 nights in a more basic hotel .went to the caves for a trip which were stunning sindy was our local guide who gave us indept knowledge of the area. We flew to Xian. Where Eddie was the local guide..s great guy lots of fun. Saw the terracotta warrior's amazing such a big complex even met the farmer who found them! We did a night tour of the city and a day tour which mark arranged for my daughters to cycle on the old city walls which was their wish list. Really beautiful city all old chinese style..my favourite city. Then we took bullet train to bejing mark organised the luggage to be brought onto the train and stored overhead. Lovely hotel in beijing got to meet Andy the local guide at train station which was so big and crowded saw all the sights tienement square temple of heaven forbidden city and finally the great wall..such a hike up never thought the steps were that high amazing views and experience. Mark made everything run like clockwork. .always there to help - arranged ice each night for my very swollen ankles..always big thank you! Even sang to us on the bus!

https://www.tripadvisor.ie/ShowUserReviews-g294212-d12428979-r504378876-Wendy_Wu_Tours-Beijing.html#

Product :

We went to china on a trip of a lifetime..my bucket list number 1..we choose Wendy Wu as the travel company and we were not disappointed. Firstly we were greeted by Mark our amazing national guide. He was always smiling and there to help such great organisational skills and always remembered everything about everyone. We started off in Shanghai with a group of 27 from Ireland England and Australia what an amazing bunch of people who got on so well. Shanghai was amazing so modern great architecture great trip on a boat to see the Bund at night. Went on the maglev train and up the superfast lift 90m per second to one of the tallest buildings.food was amazing there was about 10 people at a table with a lazy Susan system and 12 or more dishes. Great fun each mealtime. Then onto gulin which we stayed in Waterfall Hotel which overlooked pagoda lake great views at night. We went to see cormorant fisherman and out to countryside amazing such a contrast to shanghai.then on a river cruise to yangshoo spectacular views on the river for a few hours stayed there 2 nights in a more basic hotel .went to the caves for a trip which were stunning sindy was our local guide who gave us indept knowledge of the area. We flew to Xian. Where Eddie was the local guide..s great guy lots of fun. Saw the terracotta warrior's amazing such a big complex even met the farmer who found them! We did a night tour of the city and a day tour which mark arranged for my daughters to cycle on the old city walls which was their wish list. Really beautiful city all old chinese style..my favourite city. Then we took bullet train to bejing mark organised the luggage to be brought onto the train and stored overhead. Lovely hotel in beijing got to meet Andy the local guide at train station which was so big and crowded saw all the sights tienement square temple of heaven forbidden city and finally the great wall..such a hike up never thought the steps were that high amazing views and experience. Mark made everything run like clockwork. .always there to help - arranged ice each night for my very swollen ankles..always big thank you! Even sang to us on the bus!

https://www.tripadvisor.ie/ShowUserReviews-g294212-d12428979-r504378876-Wendy_Wu_Tours-Beijing.html#

Our Response

Thanks for your lovely review. 

It's wonderful to hear that you got to visit one of your bucket list destinations, and even more so that you had such a great time. Your compliments will be relayed across to our local operator and in turn, Mark. We hope that the memories you've clearly made on this tour stay with you for many years to come, and hope to welcome you on-board another Wendy Wu Tour again in the near future!

Kind regards.

Megan
Customer Care Executive

MAJESTIC YANGTZE

Thursday 14 May 2015
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Hotels were better than expected and Addison and the local guides were very helpful and informative.

Product :

Itinerary was well planned. Our group had lots of time to enjoy the Pandas, Terracotta Warriors, The Forbidden City and The Great Wall.

Our Response

Thank you very much for taking the time to post a review about your experiences, we are delighted to hear of the amazing time you had while on tour with us!

Wendy Wu Tours are proud you enjoyed the many facinating highlights of the Majestic Yangtze tour and we hope to welcome you back with us in the near future.

Kind regards,
Junior.

A CHINA EXPERIENCE

Tuesday 11 Nov 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Our tour guide Steven was brilliant. He was always happy to help, and was very informative and answered any questions he had.

Product :

This tour brings all the sights I wanted to see in China, including the terra-cotta warriors, the forbidden city and the Great Wall.